I would just like to comment on what exceptional service i received from the Branch Manager William at Nissan Wolverhampton I needed to sell my car and William made everything so very eas... See more
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The booking procedure, via Chloe, was very easy and straightforward. We were given a time slot for our car service. Laurence in Service Reception was very helpful and welcoming. We waited while to car... See more
Company replied
Fabien from Brayleys has been very helpful with ordering my new car, can not fault anything. As i have not driven an automatic car for 10 years he has said he will help me with a drive prior to my c... See more
Company replied
Have used Brayleys for a few years now. Even thought I'd bought from another Nissan dealer previously. Their customer service/service centre was just awful. Wolverhampton was a convenient place, so s... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Birmingham Road 41, WV2 3LQ, Wolverhampton, England, United Kingdom
- 01902219603
4.6
Excellent
319 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth process from booking my service…
Smooth process from booking my service by phone to check in and collection of my car on the day, service desk staff also very efficient and polite
June 9, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Glanville, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Car Service
My car received a full service and video feedback from the Machanic was really useful. Customer service from Lawrence was also respectful and verbal feedback on report from service was explained in detail. Howerer, what I did miss was the washing and hoovering of my car, in the past this was always done and it added that extra touch to the overall service, which always made me feel good.
I was able to work from the garage while I waited and enjoy 2 cups of their beautiful drinking chocolate.
June 4, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Sandra, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
My car was booked in for its 1st year…
My car was booked in for its 1st year service, I made the garage aware there was an issue with my gear selector at time of booking & was told it was a known fault & would be covered by the warranty. When I collected my car the gear selector had not been fixed & I am now awaiting a further appointment to get this fixed meaning I’ll have to travel to the garage again!
Also the garage have now stopped washing & vacuuming vehicles when in for a service due to water wastage which I understand for the wash part but how is water affecting a vacuum of the vehicle? I was also charged further £10 for a safety check that I don’t recall being agreed.
So all in all for the costly sum of £260 I still have a car with a faulty gear selector & a further trip to make so not ideal.
June 2, 2025
Unprompted review
Customer service excellent
Vanessa was very polite and had excellent customer service skills. My car was ready earlier than expected and my bill explained clearly.
May 30, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Angela, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Freindly
Freindly, professional service, no pressure sales, felt comfortable and they ensured that they dealt with all my requests regarding the new vehicle, fast delivery of said vehicle within 3 days.
May 28, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Mrs Stewart, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
car service
very helpful and friendly staff , car was serviced and washed and on time .
May 22, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Mr Bull, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Quickly fixed!!
Car broke down so was dropped off there with an expectation that I would have to wait for a few days/weeks for it to be looked at. David at Nissan, Wolverhampton, put me at ease and assured me they would look at it the same day. I soon had a phone call to say it was fixed (and cleaned). Excellent service, I was so impressed.
May 23, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by David. We look forward to continuing to welcome you into the dealership for many more years.
Easy and informative to action our sale
May 18, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Mandy, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Helpful advice and service from Alan on…
Helpful advice and service from Alan on the service counter. Kept me informed by phone and rang me when car was ready to collect.
May 22, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Ian, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Alan. We look forward to continuing to welcome you into the dealership for many more years.
Pride and friendly service with good…
Prompt and friendly service with good value for money
May 21, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Brilliant service 👍
May 21, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Martin, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Impressed with service
Had a fault with my new Juke. These were the only dealers that would take the car immediately.the vehicle had to be sent away to Gateshead to be fixed but they sorted me a courtesy car and kept me well informed on the repair.
April 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Ian, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Exceptional service
Exceptional service we popped in to ask about when our car was due a service and they squeezed us in and service it the same day perfect
May 9, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Rob, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Had my qashqai serviced at Brayleys…
Had my qashqai serviced at Brayleys Wolverhampton did a great job, The lady on the service desk was a lovely lady,she explained everything to me and made my visit and enjoyable one,Thankyou.
May 9, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Kevin, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Fantastic service from start to finish,
Fantastic service from start to finish,
May 7, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Eric, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Top class customer service
From the initial phone call to collecting the car after its service and MOT the experience was first class. The lady on the service desk was pleasant, professional and so helpful.
May 2, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Saltire, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Mark, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Rude staff had to return my vehicle as…
Rude staff had to return my vehicle as they had messed about with my dashboard and it had all switched I will not be using Brayley again I asked about the extended warranty and everyone was to stressed to help saw I will go else where by enlarge a really bad experience
April 10, 2025
Unprompted review
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