Brayleys Cars - Brayley Nissan Wolverhampton Reviews 

298
TrustScore 4.5 out of 5

4.6

Birmingham Road 41, WV2 3LQ Wolverhampton, England, GB


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Rated 5 out of 5 stars

Have used Brayleys for a few years now. Even thought I'd bought from another Nissan dealer previously. Their customer service/service centre was just awful. Wolverhampton was a convenient place, so s... See more

Company replied

Rated 4 out of 5 stars

Overall I was very impressed with the service I received. The lady who dealt with me was lovely and very helpful, I was taking out a service plan and she set that up for me while I waited. The servic... See more

Company replied

Rated 5 out of 5 stars

Nissan Wolverhampton is the best, they make their customers very comfortable and welcoming. Thanks to Mark Taylor he made everything quick and easy for me when I visited today. Thank you Mark.

Company replied

Rated 5 out of 5 stars

Salesman took time to understand our needs in terms of vehicle spec and budget offering many options.Everything was clearly stated and explained and we did not feel under any pressure to make rushed d... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Birmingham Road 41, WV2 3LQ, Wolverhampton, England, United Kingdom

  • 01902219603

4.6

Excellent

TrustScore 4.5 out of 5

298 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(298)

2,975 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent response and practical…

Excellent response and practical response to a urgent issue kept well informed through the process and very happy with the result

August 10, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

The team at brayleys were fantastic

The team at brayleys were fantastic. Dealt with my problem quickly and efficiently. Laurence from service especially was brilliant.

August 6, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Graham, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent service

Lawrence kept me updated on my progress everything felt genuine. He went above and beyond to ensure I was a happy customer.

July 24, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Eaton, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Nissan Wolverhampton is the best

Nissan Wolverhampton is the best, they make their customers very comfortable and welcoming. Thanks to Mark Taylor he made everything quick and easy for me when I visited today. Thank you Mark.

August 8, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Anita, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 2 out of 5 stars

I received a letter from Nissan stating…

I received a letter from Nissan stating that my Motobility car required a recall and to arrange an appointment asap and it would take about 1 hour to complete , appointment was made for 10.00am two days later and I did not arrange transport home as it was only going to take an hour. On arrival I felt I was ignored by staff especially as I use crutches due to having difficulty in standing. Eventually someone came and took the keys and said it will be ready for collection later during the day, I explained that as it said the work would only take about an hour I didn’t arrange any transport home especially as I had an appointment, he replied that it was only a general appointment and that it didn’t mean it would be done then. Anyway I said I would wait. Eventually 3 hours later a technician came and gave me my keys and said it was all done, I proceeded to go out to the car park expecting it to be parked in a disabled bay but oh no it was parked on the furthest bay away from the reception as it could have possibly been parked, being a Motobility customer I would have expected more consideration from them.

August 3, 2026
Unprompted review
Rated 4 out of 5 stars

Good service kind and very helpful staff… but

Overall I was very impressed with the service I received. The lady who dealt with me was lovely and very helpful, I was taking out a service plan and she set that up for me while I waited. The service was done in a timely manner. My only negative point hence the 4 stars is that this is that your car isn’t washed after your service. Something that comes as standard with all other car manufacturers I have dealt with in the past. One for the suggestion box.

August 3, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi David, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Nissan Ariya service

Took ev to brayley for yearly service the staff especially Vanessa went above and beyond they really look after the customers and as leaving was informed that any issues to contact them directly i am thrilled with the outcome many thanks to them keep up the good work 5* plus from me

August 3, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Judith, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

A great buying experience

Asar was a fabulous sales person, listened to everything I wanted and took me out on a good route for a test drive. Love the Qashqai and the 12 month warranty and the way Will the sales manager closed the deal. Thanks so much!

July 30, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Anna, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Excellent service

Excellent service, great product, recommended

July 31, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Peter, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Have used Brayleys for a few years now

Have used Brayleys for a few years now. Even thought I'd bought from another Nissan dealer previously. Their customer service/service centre was just awful. Wolverhampton was a convenient place, so started using them. Even bought my last Nissan from them. Can't fault them... Except the car park is scarily right. 🤭
Lovely staff every time I've visited be that for sale or service or MOT. Definitely recommend them

July 31, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi JayP, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great experience

Really helpful personable staff, not pushy. Good cars. Good prices. Great experience

July 27, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Jonathan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Rowan was friendly and gave great…

Rowan was friendly and gave great customer service, he made the whole experience easy from start to finish. No fuss, no hassle!

July 30, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Leanne, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Good friendly service.

July 28, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Pauline, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Great all round service

Staff are always friendly and helpful, great customer service from Vanessa!
She always keeps me updated and sets expectations

July 27, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Ranjana, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Great service by Nissan.

Great service by Nissan.

July 24, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Dips, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Staff were polite

Staff were polite, professional and kept me informed of the work my vehicle was having done.

July 24, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Richard, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Great service and excellent customer…

Great service and excellent customer support throughout the process

July 21, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Lloyd, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Always a first class service from…

Always a first class service from Brayley Nissan Wolverhampton, highly recommended. Friendly staff and very knowledgeable and helpful in explaining everything in fine detail.
Thank you all.

July 22, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Phil, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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