Fabien from Brayleys has been very helpful with ordering my new car, can not fault anything. As i have not driven an automatic car for 10 years he has said he will help me with a drive prior to my c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Have used Brayleys for a few years now. Even thought I'd bought from another Nissan dealer previously. Their customer service/service centre was just awful. Wolverhampton was a convenient place, so s... See more
Company replied
I normally have a very good experience with Brayley Nissan Wolverhampton and have been using their services for the best part of 20 years. I am going to have to revisit them soon following a service... See more
Company replied
Fabian was absolutely a star - he made us feel relaxed - took my husband on a test drive - then talked us through our options but no pressure was ever put on us. We felt valued.
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Birmingham Road 41, WV2 3LQ, Wolverhampton, England, United Kingdom
- 01902219603
4.6
Excellent
313 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service kind and very helpful staff… but
Overall I was very impressed with the service I received. The lady who dealt with me was lovely and very helpful, I was taking out a service plan and she set that up for me while I waited. The service was done in a timely manner. My only negative point hence the 4 stars is that this is that your car isn’t washed after your service. Something that comes as standard with all other car manufacturers I have dealt with in the past. One for the suggestion box.
August 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi David, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Nissan Ariya service
Took ev to brayley for yearly service the staff especially Vanessa went above and beyond they really look after the customers and as leaving was informed that any issues to contact them directly i am thrilled with the outcome many thanks to them keep up the good work 5* plus from me
August 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Judith, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
A great buying experience
Asar was a fabulous sales person, listened to everything I wanted and took me out on a good route for a test drive. Love the Qashqai and the 12 month warranty and the way Will the sales manager closed the deal. Thanks so much!
July 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Anna, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Peter, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Have used Brayleys for a few years now
Have used Brayleys for a few years now. Even thought I'd bought from another Nissan dealer previously. Their customer service/service centre was just awful. Wolverhampton was a convenient place, so started using them. Even bought my last Nissan from them. Can't fault them... Except the car park is scarily right. 🤭
Lovely staff every time I've visited be that for sale or service or MOT. Definitely recommend them
July 31, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi JayP, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great experience
Really helpful personable staff, not pushy. Good cars. Good prices. Great experience
July 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Jonathan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Rowan was friendly and gave great…
Rowan was friendly and gave great customer service, he made the whole experience easy from start to finish. No fuss, no hassle!
July 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Leanne, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Good friendly service.
July 28, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Pauline, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great all round service
Staff are always friendly and helpful, great customer service from Vanessa!
She always keeps me updated and sets expectations
July 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Ranjana, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Dips, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Staff were polite
Staff were polite, professional and kept me informed of the work my vehicle was having done.
July 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Richard, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great service and excellent customer…
Great service and excellent customer support throughout the process
July 21, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Lloyd, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Always a first class service from…
Always a first class service from Brayley Nissan Wolverhampton, highly recommended. Friendly staff and very knowledgeable and helpful in explaining everything in fine detail.
Thank you all.
July 22, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Phil, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Before they used to vacuum and wash the…
Before they used to vacuum and wash the car but not now Thanks
July 22, 2026
Unprompted review
Excellent customer service
Jat displayed a calm professional approach. Talked through and explained everything very clearly. Timely update at every stage of process of purchase.
July 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Very easy and straightforward to book.
Very easy and straightforward to book.
On the day the service procedure was well explained with the service staff updating me on a regular basis.
July 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Vic, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Salesman took time to understand our…
Salesman took time to understand our needs in terms of vehicle spec and budget offering many options.Everything was clearly stated and explained and we did not feel under any pressure to make rushed decisions throughout the sales process.
July 14, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Good Job!
That Lady! Bless her! Always welcomes you with a smile. The job also well done. It would have been a perfect job but the valeting service sadly is no longer available.
July 15, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Galaxy, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Receptionist team very helpful and…
Receptionist team very helpful and efficient, work done on time including extra work required.
July 14, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Alan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very good sales person really helpful
Very good sales person really helpful
July 9, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Hi Kevin, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.