Brayleys Cars - Brayley Nissan Wolverhampton Reviews 

315
TrustScore 4.5 out of 5

4.6

Birmingham Road 41, WV2 3LQ Wolverhampton, England, GB


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Rated 5 out of 5 stars

The booking procedure, via Chloe, was very easy and straightforward. We were given a time slot for our car service. Laurence in Service Reception was very helpful and welcoming. We waited while to car... See more

Rated 5 out of 5 stars

Fabien from Brayleys has been very helpful with ordering my new car, can not fault anything. As i have not driven an automatic car for 10 years he has said he will help me with a drive prior to my c... See more

Company replied

Rated 5 out of 5 stars

Have used Brayleys for a few years now. Even thought I'd bought from another Nissan dealer previously. Their customer service/service centre was just awful. Wolverhampton was a convenient place, so s... See more

Company replied

Rated 4 out of 5 stars

I normally have a very good experience with Brayley Nissan Wolverhampton and have been using their services for the best part of 20 years. I am going to have to revisit them soon following a service... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Birmingham Road 41, WV2 3LQ, Wolverhampton, England, United Kingdom

  • 01902219603

4.6

Excellent

TrustScore 4.5 out of 5

315 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(315)

3,071 reviews in the last 12 months

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Rated 4 out of 5 stars

Online booking is not good

Vanessa was very friendly and helpful. She explained everything to me and I was not pressured into having extra work undertaken. However the online booking system let me down. It did not relayed any of the information I had put on to the dealership. Vanessa managed to sort things out and I will never use online booking again.

May 5, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Susan, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Outstanding service from Lawrence

I just want put this review is for Lawrence only not for Nissan. Ive not had good experience in the past generally from 3 different Nissan branches this being the fourth. But Lawrence turned that around. If i was ever to return to Nissan it would be because of him. His expertise, mannerism, knowledge stood out. He was willing to listen, wasnt pushy, understood the problem and found the solution. He did exactly what i needed and i cannot fault his service. I wish i had met him before, and wish there was more people like him in the car trade. A genuine person honestly... So thank you Lawrence once again, i hope your recognised for the Value you add to this branch.

May 5, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Staff very helpful and engaging

Staff very helpful and engaging. New waiting area with seats of different heights for those of us who struggled with the low chairs. Coffee machine easy to use and great taste. Kept me informed every step of the way.

May 1, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Andy, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Excellent service

Excellent service, on arrival a mechanic took me on a test drive to identify the noise issue in my car. I waited for just over an hour free tea and coffee was available. The mechanic then asked me to go on another test drive during which he explained what he had found to resolve the noise problem.
Glad to say knocking noise was resolved.

May 1, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Michael, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent Used Car Buying Experience

Excellent service from Rehana when buying the car remotely. Personalised video of the car sent to me after initial enquiry with all of the questions I had answered promptly, fully and honestly. Once the decision to purchase was made, Rehana walked me through all of the steps required to complete it, even offering to pick me up from the station on collection day. Buying from Brayleys Nissan was a pleasure from start to finish.

April 27, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Ben, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Just brought my Nissan qashqai

Just brought my Nissan qashqai.
The whole experience was good With Rehana.
👍👏

April 30, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Wendy, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

I bought my Kia Eniro from this dealer

I bought my Kia Eniro from this dealer, I had fantastic service from Rehana who was very helpful and let me make sure the car was suitable for my family needs. She answered all my questions and was very polite, professional with a great sense of humour, she wasn't pushy either, which was a breath of fresh air as someone who has worked in the car industry for 14 years so I know how sales executives can behave. The car was cleaned to a good standard and came with a full charge. I would recommend Rehana at Brayleys Nissan to anyone. I also received a brilliant citnow video showing all the cars features before I went to view it. Thank you all.

April 25, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 3 out of 5 stars

The Service carried out was fine, HOWEVER.....

The Service carried out was fine, as was the report on it.........However, I expected th car to be washed as other Delerships do and as this one used to, and I don't expect both front seats to be moved, the rakes of the seats changed, and filthy mats on both the passenger and drivers side.......did two people go out in it to a builders merchants while it was supposed to being servicid within the Dealership .. ...This would also explain why the dash cam was switched off and left off !!!!

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service the sales person i had been given knew nothing about the car and any question i raised they had to ask someone else perhaps if you were to buy a new car rather than one of their used ones service might be better but i would not recommend them to anyone in the end it took 2 days to buy the car due to the poor service with a total of 300 miles in two return round trips for us
had it not been that my wife was set on it is why i bought if it had a been a car for myself i would have walked away

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Nice and helpful staff.

April 2, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Excellent experience

Jat at Brayleys helped me with my purchase of a used car and was extremely helpful and professional from the beginning to the end of the process, even following up afterwards to make sure that everything was ok. Based on my experience I'd highly recommend the company.

April 18, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Alex, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Service & Mot

Nissan Wolverhampton carried out the service and the mot on the Juke. Everything from dropping the car off to picking the car up, customer services delivery by Vanessa was excellent, taking time and care at every part of the process. Car feels great 😃

April 17, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Jacque, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Good service

Good service. Clear explanation of work undertaken. Professional friendly staff.

April 15, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Liz, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Polite and Courteous Business

Staff were polite and courteous,
Sent detail explanation and diagnosed the faults with my car
Offered payment plan, for easy payments should I require it
Returned my car looking and smelling spank new

April 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Angela, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Friendly helpful staff.

Friendly helpful staff.
Quick service.

April 15, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Daphne, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

5 star customer service

I was greeted by Mr. Lawrence with a cheerful smile. Premises was clean and tea/coffee offered while you wait. I was provided a space to carry on with my work while car was being serviced. Service report was explained and appreciated the advise based on the report.

April 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Imran, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Very pleasant experience getting my…

Very pleasant experience getting my radio code sirted. Coffee and a warm, clean environment while I waited. Free health chech on my car was helpful and informative. Laurance on Customer Services was very helpful, kind and considerate. Couldn't have been looked after better. The lady who took my booking over the phone was also most helpful and informative. Well done everyone. Thank you.

April 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Ann, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

MOT check

Job done fairly quickly

April 10, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Helpful staff member. Lawrence

The member of staff (Lawrence) was friendly, professional and helpful and discussed everything with me following the work that had been done.

April 8, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Ian, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

A big shout out to Jat at Wolverhampton Brayles Cars

A big shout out to Jat at Wolverhampton branch, from the start of our experience in the show room, he guided us through to finally showing us all the details of the car we purchased. The whole process was only three days, Sunday afternoon we walked into the showroom, Tuesday afternoon we drove out in a brand new car, and I’m sure it was not that easy behind the scenes,

March 31, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Roger, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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