Brayleys Cars - Brayley Nissan Wolverhampton Reviews 

319
TrustScore 4.5 out of 5

4.6

Birmingham Road 41, WV2 3LQ Wolverhampton, England, GB


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Rated 5 out of 5 stars

I would just like to comment on what exceptional service i received from the Branch Manager William at Nissan Wolverhampton I needed to sell my car and William made everything so very eas... See more

Rated 5 out of 5 stars

The booking procedure, via Chloe, was very easy and straightforward. We were given a time slot for our car service. Laurence in Service Reception was very helpful and welcoming. We waited while to car... See more

Rated 5 out of 5 stars

Fabien from Brayleys has been very helpful with ordering my new car, can not fault anything. As i have not driven an automatic car for 10 years he has said he will help me with a drive prior to my c... See more

Company replied

Rated 5 out of 5 stars

Have used Brayleys for a few years now. Even thought I'd bought from another Nissan dealer previously. Their customer service/service centre was just awful. Wolverhampton was a convenient place, so s... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Birmingham Road 41, WV2 3LQ, Wolverhampton, England, United Kingdom

  • 01902219603

4.6

Excellent

TrustScore 4.5 out of 5

319 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(319)

3,099 reviews in the last 12 months

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Rated 5 out of 5 stars

Very pleasant experience getting my…

Very pleasant experience getting my radio code sirted. Coffee and a warm, clean environment while I waited. Free health chech on my car was helpful and informative. Laurance on Customer Services was very helpful, kind and considerate. Couldn't have been looked after better. The lady who took my booking over the phone was also most helpful and informative. Well done everyone. Thank you.

April 13, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Ann, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

MOT check

Job done fairly quickly

April 10, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Helpful staff member. Lawrence

The member of staff (Lawrence) was friendly, professional and helpful and discussed everything with me following the work that had been done.

April 8, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Ian, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

A big shout out to Jat at Wolverhampton Brayles Cars

A big shout out to Jat at Wolverhampton branch, from the start of our experience in the show room, he guided us through to finally showing us all the details of the car we purchased. The whole process was only three days, Sunday afternoon we walked into the showroom, Tuesday afternoon we drove out in a brand new car, and I’m sure it was not that easy behind the scenes,

March 31, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Roger, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Laurence was very helpful

Laurence was very helpful. Fantastic service from start to finish

March 30, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Claire, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 4 out of 5 stars

Experience was Ok

Experience was Ok, with our other cars and makes when having a service our car was cleaned but is no offered by Nissan. Also we were able to arrange pick up and drop off, which unfortunately Nissan does not offer :(

March 31, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.

Rated 5 out of 5 stars

Very professional whilst dealing with…

Very professional whilst dealing with the purchasing of our new vehicle. I would not hesitate to recomend this company to family and friends.Sales staff very informative and knowledgeable .

March 26, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Friendly staff excellent service

Friendly staff excellent service

March 25, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi David, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Customer service was top notch

March 24, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Victor, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 1 out of 5 stars

Do what you say you are going too!

Phoned to ask about a car, sales rep said he would send me photos, I waited but nothing, I phoned again same rep said he would send me photos, I waited but nothing?
Do these people actually want to sell cars or just piss there customers about?

March 24, 2026
Unprompted review
Rated 3 out of 5 stars

Booked on line,1st

Booked on line,1st. Available slot was 13.00 hrs ticked wait at dealership.However got a phone call to say can we bring forward to 11.15 ,so got up early bought to dealership to be told I will have to wait a long time even though I had ticked waiting I didn't expect to wait nearly 3hrs

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Brayley Nissan, Wolverhampton. A nice company to deal with.

I accompanied my granddaughter, she's quite discerning when looking for a car.
Fortunately, Luca was on hand to help us. Brayleys had the very model, in the preferred colour etc.
Throughout the whole experience we were treated courteously and we were happy to proceed. Thank you Luca.

March 9, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Geoff, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Was also given good advice and support from staff member. Definitely recommend to friends and family .

March 11, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Ermine, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

This is the first time I have bought a…

This is the first time I have bought a car online without physically going to see it first, but may I say that Rehana from Brayley’s Wolverhampton made it a piece of cake whatever information I requested she was very happy to help.

I thoroughly recommend them as a company.

March 2, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Keith, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

The staff were efficient

The staff were efficient, they explained what would happen, they advised roughly what time pick up would be, I received a call to collect my vehicle, I was quoted for tyres as requested..My only slight disappointment was my car wasn't cleaned, it wasn't too dirty anyway but it was a nice touch that nissan offered after a service and Mot.But now no longer do.

February 27, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Karen, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Car booked in for a service

Car booked in for a service. Easy to do online. When we arrived we were told that the car would be ready for 5.30 but we needed it by 2.30, they said they would sort it out. Got a call at 1.00 to say car all done.
Good quick service by Lawrence and the team.

February 26, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Brian, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 2 out of 5 stars

Won’t use again

Put deposit down to secure it and when I went up to test drive and collect I had to wait over an hour to see someone. On the test drive the car started smoking and we headed straight back slowly. We looked under the bonnet and there was no coolant in the tank and it smelt of oil. Took me 2 weeks to get my £250 deposit back.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Annual service

I recently had my annual service carried out and couldn’t be more pleased with the experience. The team were excellent from start to finish, and the quote I received beforehand was clearly explained and honoured on the day of the appointment, which I really appreciated.

A special thank you to Laurence B, who looked after my car. He was extremely professional, knowledgeable, and took the time to go through everything in detail with me. He made sure I understood exactly what had been done and answered all of my questions thoroughly. It’s reassuring to deal with someone so attentive and customer-focused.

Overall, a smooth and positive experience — I wouldn’t hesitate to recommend them.

February 18, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Panagiota, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Perfect service from start to finish

Perfect service from start to finish

February 23, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Wolverhampton logo

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Hi Lez, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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