I would just like to comment on what exceptional service i received from the Branch Manager William at Nissan Wolverhampton I needed to sell my car and William made everything so very eas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I would just like to comment on what exceptional service i received from the Branch Manager William at Nissan Wolverhampton I needed to sell my car and William made everything so very eas... See more
Company replied
The booking procedure, via Chloe, was very easy and straightforward. We were given a time slot for our car service. Laurence in Service Reception was very helpful and welcoming. We waited while to car... See more
Company replied
Fabien from Brayleys has been very helpful with ordering my new car, can not fault anything. As i have not driven an automatic car for 10 years he has said he will help me with a drive prior to my c... See more
Company replied
Have used Brayleys for a few years now. Even thought I'd bought from another Nissan dealer previously. Their customer service/service centre was just awful. Wolverhampton was a convenient place, so s... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Birmingham Road 41, WV2 3LQ, Wolverhampton, England, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect service from start to finish

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Reply from Brayleys Cars - Brayley Nissan Wolverhampton

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
When I came to collect my car Mr Suman wasn’t there but the lad who dealt with me was ABSOLUTELY BRILLIANT lovely lad made me a coffee did all paperwork one by one did things with time confirming everything with the Manager BRILLIANT
Regards
Mrs Farooq

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
I’m currently not able to drive due to a back injury but my car needed a service. Brayleys offered to do a home pickup with a collection time of 8 to 11 am. They were here at two minutes to eight and the car was returned to me before noon.

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Asked to fix my usb which does not show on entertainment they did not fix
First class dealership, managed by excellent staff providing consistent excellent service and attention. Many thanks.

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Excellent customer service number one. Chris was very helpful and made me feel at ease.
Service and MOT explained fully and anything that needs to be done. Great location and easy access.
Video of car checks.

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
This has been an unmitigated disaster from start to finish. This is not only the local dealerships responsibility it also extends to Nissan group for a total failure to communicate either with the dealership or me as the end user.
I would not touch another Nissan if you gave me one for free.
There is so much more I could put here but everyone needs to make their own mind up.
To put a car off the road for 10 weeks due to not being able to supply a simple indicator unit is poor in the extreme.
great experience buying my car could not have been better looked after really good service

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Thanks to Fabian at Wolverhampton Nissan for his help on the purchase of my new used car.
The car was presently immaculatly and the customer service was great.

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
I arrived there in the morning. And handed the car overThey asked me for any problems. And told me when the car would be completed. I came back in the afternoon and the car was all completed. They cleaned the car and that looked very nice.

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Always made to feel welcome staff are very friendly and thorough.

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
From booking to collecting I found the whole experience straightforward with helpful knowledgeable staff. No issues with the service provided at all.

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Arrived on what was a very busy Friday morning for our car to be serviced and a recall to be fixed.
Even though the site was very busy, the customer service was great.
We were asked to take a seat as we had to wait for a courtesy car. Which was totally understandable due to the business that day. The wait wasn't that long showed us straight to car and away we went.
We were met with great customer service and friendliness.
Over all very happy with the whole experience and the car was ready to collect few hours later.

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Excellent service, all staff very friendly and helpful
Laurence at Wolverhampton was very professional and precise with all information given and can’t thank him enough

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Met by a very pleasant and helpful lady who addressed the recall issue in a matter of minutes and kindly brought my car round nearer to the door to save me walking in the cold. I was very grateful for this act of kindness

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Friendly helpful service,and quicker than we were first told,only criticism was car not cleaned as in all previous visits.☹️☹️

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Excellent customer service. Quick and easy check in. Staff polite as always.

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
I went to Brayley Nissan Wolverhampton for a car service. From the very beginning, I was met with friendly and professional customer care. I also received a video link showing the service being carried out, which I really appreciated. I highly recommend this place — I’ll be happy to return next year.

Reply from Brayleys Cars - Brayley Nissan Wolverhampton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.