A good service for MOT, tyres and service but really let down by poor telephone answering from service and sales departments before the work.
Company replied
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A good service for MOT, tyres and service but really let down by poor telephone answering from service and sales departments before the work.
Company replied
Been coming to this Suzuki dealership for years and they always look after us. Forgot my MOT was due (classic), but they got us booked in no dramas. Lee Shannon = certified legend, always sorts u... See more
Company replied
Just had the pleasure of meeting a charming sales executive Ewa earlier today. In all my years of buying cars, today was the most relaxing, enlightening and stress free experience ever. To top it all... See more
Company replied
Helpful courteous employees. They reminded me that service/MOT due. Responded to my online booking and was able to arrange a convenient date. Easy to park and leave car. Telephoned to tell me ready to... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
The Hyde Estate Road, NW9 6JX, London, England, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Service and MOT completed to satisfaction.

Reply from Brayleys Cars - Brayley Suzuki Hendon
Bradley Suzuki Hendon is the place to go when buying a used car.
Today I bought home my Suzuki Ignis, I'm a very happy & satisfied older customer. I was given Excellent service, from Reiss Tailor the sales executive. He was very professional, very knowledgeable about the car and very patient. I had lots of questions and he was able to talk me through all the paperwork’s, he sat with me in the car and talked me through everything.
Consequently I was able to drive off that forecourt with confidence.
Thank you Reiss.

Reply from Brayleys Cars - Brayley Suzuki Hendon
Robert ward called me incorrectly by my surname.
He failed to address my problem.
He I believe, is based at Hendon branch, London. I have been in touch with Honda as he suggested, and I am sure he'll be hearing from Honda themselves. I kindly await the reply.Cliff.
Always pleasant staff. Work carried out along with good explanation. Only negative was that I didn’t get a call when my car was ready for collection and when I called on a few occasions to check myself, the phone was never answered. Not the teams fault as it’s very well noticed now that they have done away with the receptionist that would always meet and greet you on arrival. Not a good move Brayleys. This was always a bonus, having that human touch.

Reply from Brayleys Cars - Brayley Suzuki Hendon

Reply from Brayleys Cars - Brayley Suzuki Hendon
The gentleman who dealt with me explained everything very well and was very easy to talk to.

Reply from Brayleys Cars - Brayley Suzuki Hendon
Great service from Brayley’s. Prompt, efficient and friendly. Pleasure to deal with.

Reply from Brayleys Cars - Brayley Suzuki Hendon
Helpful courteous employees. They reminded me that service/MOT due. Responded to my online booking and was able to arrange a convenient date. Easy to park and leave car. Telephoned to tell me ready to collect. Car cleaned which is much appreciated although tailgate still had quite a few streaks on it.

Reply from Brayleys Cars - Brayley Suzuki Hendon

Reply from Brayleys Cars - Brayley Suzuki Hendon
Comfortable environment
Helpful staff, have a drink while you wait.

Reply from Brayleys Cars - Brayley Suzuki Hendon
Knowledgeable and friendly staff and not pushy.

Reply from Brayleys Cars - Brayley Suzuki Hendon

Reply from Brayleys Cars - Brayley Suzuki Hendon
Just had an extremely good experience when my Suzuki Inglis went in for the first service. The service was completed much sooner than anticipated, allowing me extra time for my busy day! Many, many thanks to Brayleys Cars!

Reply from Brayleys Cars - Brayley Suzuki Hendon
Everything what I would expect from an exceptional customer service and more.
Buying a new car can be stressful experience but the guys at Brayley Suzuki Hendon made it smooth and easy.
Taeko, NW9 6AE

Reply from Brayleys Cars - Brayley Suzuki Hendon
Friendly and efficient welcome. Pleasant waiting area with drinks available. Work completed quickly.

Reply from Brayleys Cars - Brayley Suzuki Hendon
Brayleys Suzuki Hendon is a very good company. The service is excellent and the members of the staff are very professional, friendly and helpful.

Reply from Brayleys Cars - Brayley Suzuki Hendon
Excellent professional technical and customer service from start to finish.

Reply from Brayleys Cars - Brayley Suzuki Hendon
All the staff were incredibly helpful and took the time to explain everything in detail, especially Robert.
He made the whole process smooth and stress-free. I’m so happy and excited with my new car - thank you!

Reply from Brayleys Cars - Brayley Suzuki Hendon
Hardik Parikh was polite, helpful and answered my questions clearly. When I asked him to show me how to operate a function on my car effectively he happily obliged. He is a credit to your company.

Reply from Brayleys Cars - Brayley Suzuki Hendon
The person at Suzuki Service Reception explained everything well and was quite courteous. However, the person who brought me back my keys and took the payment did not explain anything just took the payment and said my car was outside. It was only after I went over the document myself that I found an 'urgent' tick on brake pads which should have been communicated to me straight away. I was quite disappointed and did not feel appreciated as a loyal customer.

Reply from Brayleys Cars - Brayley Suzuki Hendon
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