Brayleys Cars - Brayley Suzuki Hendon Reviews 

99
TrustScore 4.5 out of 5

4.3

The Hyde Estate Road, NW9 6JX London, England, GB


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Rated 3 out of 5 stars

A good service for MOT, tyres and service but really let down by poor telephone answering from service and sales departments before the work.

Company replied

Rated 5 out of 5 stars

Been coming to this Suzuki dealership for years and they always look after us. Forgot my MOT was due (classic), but they got us booked in no dramas. Lee Shannon = certified legend, always sorts u... See more

Company replied

Rated 5 out of 5 stars

Just had the pleasure of meeting a charming sales executive Ewa earlier today. In all my years of buying cars, today was the most relaxing, enlightening and stress free experience ever. To top it all... See more

Company replied

Rated 5 out of 5 stars

Helpful courteous employees. They reminded me that service/MOT due. Responded to my online booking and was able to arrange a convenient date. Easy to park and leave car. Telephoned to tell me ready to... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • The Hyde Estate Road, NW9 6JX, London, England, United Kingdom

  • 02082004040

4.3

Excellent

TrustScore 4.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(99)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars

Service and MOT completed to…

Service and MOT completed to satisfaction.

July 24, 2025
Unprompted review
Brayleys Cars - Brayley Suzuki Hendon logo

Reply from Brayleys Cars - Brayley Suzuki Hendon

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Bradley Suzuki Hendon is the place to get your new car.

Bradley Suzuki Hendon is the place to go when buying a used car.
Today I bought home my Suzuki Ignis, I'm a very happy & satisfied older customer. I was given Excellent service, from Reiss Tailor the sales executive. He was very professional, very knowledgeable about the car and very patient. I had lots of questions and he was able to talk me through all the paperwork’s, he sat with me in the car and talked me through everything.
Consequently I was able to drive off that forecourt with confidence.
Thank you Reiss.

July 25, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Patricia, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 1 out of 5 stars

Robert ward called me incorrectly by my…

Robert ward called me incorrectly by my surname.
He failed to address my problem.
He I believe, is based at Hendon branch, London. I have been in touch with Honda as he suggested, and I am sure he'll be hearing from Honda themselves. I kindly await the reply.Cliff.

July 24, 2025
Unprompted review
Rated 4 out of 5 stars

Car service

Always pleasant staff. Work carried out along with good explanation. Only negative was that I didn’t get a call when my car was ready for collection and when I called on a few occasions to check myself, the phone was never answered. Not the teams fault as it’s very well noticed now that they have done away with the receptionist that would always meet and greet you on arrival. Not a good move Brayleys. This was always a bonus, having that human touch.

July 14, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Karen, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, job well done

July 7, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Heather, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

The gentleman who dealt with me…service reception

The gentleman who dealt with me explained everything very well and was very easy to talk to.

June 30, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Suzuki Hendon

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great service from Brayley’s

Great service from Brayley’s. Prompt, efficient and friendly. Pleasure to deal with.

June 13, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Andrew, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Helpful courteous employees

Helpful courteous employees. They reminded me that service/MOT due. Responded to my online booking and was able to arrange a convenient date. Easy to park and leave car. Telephoned to tell me ready to collect. Car cleaned which is much appreciated although tailgate still had quite a few streaks on it.

June 11, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Anne, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 4 out of 5 stars

Comfortable environment

Comfortable environment
Helpful staff, have a drink while you wait.

April 11, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Nevin, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Knowledgeable and friendly staff

Knowledgeable and friendly staff and not pushy.

April 9, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Jimbo, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Speedy

Speedy, personable and professional

April 9, 2025
Unprompted review
Brayleys Cars - Brayley Suzuki Hendon logo

Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Sarah, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Thank You Brayleys Cars!

Just had an extremely good experience when my Suzuki Inglis went in for the first service. The service was completed much sooner than anticipated, allowing me extra time for my busy day! Many, many thanks to Brayleys Cars!

March 28, 2025
Unprompted review
Brayleys Cars - Brayley Suzuki Hendon logo

Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Ruth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Exceptional Customer Service

Everything what I would expect from an exceptional customer service and more.
Buying a new car can be stressful experience but the guys at Brayley Suzuki Hendon made it smooth and easy.
Taeko, NW9 6AE

March 22, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Taeko, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Friendly and efficient welcome

Friendly and efficient welcome. Pleasant waiting area with drinks available. Work completed quickly.

March 18, 2025
Unprompted review
Brayleys Cars - Brayley Suzuki Hendon logo

Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Michael, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Brayleys Suzuki Hendon is a very good…

Brayleys Suzuki Hendon is a very good company. The service is excellent and the members of the staff are very professional, friendly and helpful.

March 12, 2025
Unprompted review
Brayleys Cars - Brayley Suzuki Hendon logo

Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Gloria, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Excellent professional technical and…

Excellent professional technical and customer service from start to finish.

March 10, 2025
Unprompted review
Brayleys Cars - Brayley Suzuki Hendon logo

Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Mairead, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Fantastic experience with Suzuki!

All the staff were incredibly helpful and took the time to explain everything in detail, especially Robert.
He made the whole process smooth and stress-free. I’m so happy and excited with my new car - thank you!

March 5, 2025
Unprompted review
Brayleys Cars - Brayley Suzuki Hendon logo

Reply from Brayleys Cars - Brayley Suzuki Hendon

Hi Aida, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Bradley’s Suzuki Service dept Hendon

Hardik Parikh was polite, helpful and answered my questions clearly. When I asked him to show me how to operate a function on my car effectively he happily obliged. He is a credit to your company.

February 18, 2025
Unprompted review
Brayleys Cars - Brayley Suzuki Hendon logo

Reply from Brayleys Cars - Brayley Suzuki Hendon

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 3 out of 5 stars

Disappointed at the end

The person at Suzuki Service Reception explained everything well and was quite courteous. However, the person who brought me back my keys and took the payment did not explain anything just took the payment and said my car was outside. It was only after I went over the document myself that I found an 'urgent' tick on brake pads which should have been communicated to me straight away. I was quite disappointed and did not feel appreciated as a loyal customer.

February 17, 2025
Unprompted review
Brayleys Cars - Brayley Suzuki Hendon logo

Reply from Brayleys Cars - Brayley Suzuki Hendon

Good Afternoon HE

It was disappointing to read your comments, please accept my apologies for this situation, unfortunately you have not submitted any contact or vehicle details, please send me your vehicle registration number, my email address is: robert.ward@brayleys.co.uk, I will personally look into this and respond accordingly.

Best Regards

Robert Ward
Aftersales Manager

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