A good service for MOT, tyres and service but really let down by poor telephone answering from service and sales departments before the work.
Company replied
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See what reviewers are saying
Been coming to this Suzuki dealership for years and they always look after us. Forgot my MOT was due (classic), but they got us booked in no dramas. Lee Shannon = certified legend, always sorts u... See more
Company replied
Just had the pleasure of meeting a charming sales executive Ewa earlier today. In all my years of buying cars, today was the most relaxing, enlightening and stress free experience ever. To top it all... See more
Company replied
Helpful courteous employees. They reminded me that service/MOT due. Responded to my online booking and was able to arrange a convenient date. Easy to park and leave car. Telephoned to tell me ready to... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
The Hyde Estate Road, NW9 6JX, London, England, United Kingdom
- 02082004040
4.3
Excellent
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Lovely experience
This was my first time using this company. I went by the previous reviews and agree this is a great company. First impressions walking in there were good, very friendly and welcoming. The lady on reception was pleasant. Had my car serviced, which was good and quick. Definitely going back there.
September 11, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Suzuki Hendon
Hi Wendy, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
There was no pressure selling
There was no pressure like those big showrooms. Luke was great and we going to miss him.
September 9, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Suzuki Hendon
Hi Rudi, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Gone down since the name change!
They call/email you non stop to book a service which is fab, but once you have booked there is no reminder and its very hard to get hold of someone. I brought my car in at 9.30am, it didn't get looked at until 12.30pm, what should have been a 2 hour job turned into a 4, even that was because I chased them to let me go as I had been waiting in the office all day, not the greatest service.
August 30, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Suzuki Hendon
Thank you for your feedback and please accept our apologies for the delay. Unfortunately from the name you have left i cannot look into it for you any further but if you would like to discuss with our manager on site please email robert.ward@brayleys.co.uk
quick and efficient
September 3, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Suzuki Hendon
Hi Graham, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Very poor Customer Service
Very poor Customer Service
I arrived to the service desk for my appointment. There were two male staff on their reception desk with no customer before me. They neither acknowledged my arrival but continued to attend to their paperwork. I timed myself to see how long will it take for them to acknowledge me. Extremely poor and rude customer service! Furthermore there was no receptionist at reception to greet a visitor. Since the new take over service has gone rapidly down hill.
August 28, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Suzuki Hendon
Thank you for your feedback, I have had a look into this for you but cannot find anyone with the name of Saunders in on this day. Please can you email robert.ward@brayleys.co.uk who will look into this for you. Thank you for you patience.
Staff customer service was top tier
Staff customer service was top tier, I felt comfortable while doing my transaction and they kept me informed throughout the entire process. Well done all.
Big shout out to Reiss and Mr Carter at Suzuki branch-Hendon.
July 31, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Suzuki Hendon
Hi, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Reis and Mr Carter. We look forward to continuing to welcome you into the dealership for many more years.
Excellent, Friendly Service from Reiss!
Reiss found us the exact car we were looking for, and we had to “commit” without seeing it, but he was also willing to take my Sport without seeing it. He was always at the end of the phone to answer questions and reassurance, and couldn’t be more welcoming after our long drive to the dealership. Thrilled with my new Sport, VERY happy!
August 2, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Suzuki Hendon
Hi Christine, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Reiss. We look forward to continuing to welcome you into the dealership for many more years.
Reply from Brayleys Cars - Brayley Suzuki Hendon
Hi Jafar, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Absolutely outstanding Service ever
Ewa Hendon was excellent extremely professional, had excellent communication and listening skills. Ewa was excellent in knowledge of mobility scheme.Answered all questions l asked made sure l complete understand everything so l could make an informed consent.lt was so informative and easy definitely made me feel special. I was delighted and so excited to get the car l want. Explain everything about it so felt very confident absolutely love my car a Suzuki swift. A real credit to this company. I definitely recommend using these.
July 20, 2024
Unprompted review
Reply from Brayleys Cars - Brayley Suzuki Hendon
Hi Kim, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Ewa. We look forward to continuing to welcome you into the dealership for many more years.
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