I found Kevin very helpful when choosing my car. He explained in detail all the process and requirements. Had a good experience of test driving the car I wanted to buy. When I picked it up after... See more
Company replied
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I found Kevin very helpful when choosing my car. He explained in detail all the process and requirements. Had a good experience of test driving the car I wanted to buy. When I picked it up after... See more
Company replied
Kevin was brilliant. Knowledgeable, helpful and honest. Went over and above to ensure everything went smoothly with my purchase. There was no pressure and no sales pitch just an honest evaluation of w... See more
Company replied
This may seem a little repetitive if you're scrolling through all of the reviews, but.... Another shout out to Kevin, He's more consultative than his sales job title implies. Listens to your... See more
Company replied
Having found the VW Polo our son had been searching for our enquiries began. From start to finish Kevin gave us fabulous customer service by email and over the phone. We can honestly say our entire... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Orsett Road 72-86, RM17 5EL, Grays, England, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 32% of negative reviews
Typically replies within 1 week
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Booked my car in for a service, Katy receptionist was very nice and helpful.
Car was done, washed and ready to drive away in 2 hours

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Excellent service and communication also very helpful thanks to Graham and all the people at Brayley for all of their help

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Great service and staff friendly and polite. Reasonably priced and kept updated throughout the day.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
I found Kevin very helpful when choosing my car. He explained in detail all the process and requirements. Had a good experience of test driving the car I wanted to buy. When I picked it up after purchase it had been freshly wash and cleaned inside. The service was very good. It been a smaller garage made it more personalised.
Thanks
Denise

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Kevin was brilliant. Knowledgeable, helpful and honest. Went over and above to ensure everything went smoothly with my purchase. There was no pressure and no sales pitch just an honest evaluation of what best suited my needs. Can’t fault the service, that’s why I keep coming back. Highly recommend.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Took my Mazda for a Service. Staff were very friendly and efficient.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Despite the showroom being refurbished welcomed and felt as an important client. this was my first visit to get my car serviced, excellent service throughout

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Helpful, knowledgeable staff. Very efficient and responsive to questions.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
I had a brilliant experience purchasing my new car from Brayleys. Kevin, the Sales Executive, was extremely helpful, professional, and kind throughout the entire process. He took the time to explain every detail clearly and made sure I understood everything involved in purchasing my vehicle.
Kevin's excellent customer service made the whole experience smooth, stress-free, and enjoyable. I felt supported from start to finish and never felt pressured at any stage. The team at Brayleys provided outstanding service, and I am delighted with my new car.
I would highly recommend Brayleys, and especially Kevin, to anyone looking to purchase a vehicle. Thank you for making the experience such a positive one.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
We chose Brayleys because they had a great selection of cars that interested us. We have bought Fords for many years but had done research on Suzuki Swift, Toyota Corolla and Mazda 3 & CX-30 before we came. To be honest, we were dreading getting a hard-sell salesman, but Kevin was very quick to put us at ease. He took time to understand our needs, pointed out all the features of the cars that he thought met our requirements and we test drove two of them. Kevin put us at ease with no hard-sell and answered lots of our annoying questions! 😄 we went back with our teenaged son to make the final decision and picked the car a week later after it had been thoroughly cleaned, and we were lucky to win the ceramic-coating prize in their spring promotion. We've had a couple of questions since the purchase, but Kevin has been very kind & helpful and answered emails quickly. Probably the best car buying experience we've ever had and will definitely recommend to others.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
My experience with brayleys was great, everyone is so lovely and welcoming. i was dealt with by kevin who was amazing and done everything he could to get me the car i wanted, would definitely recommend to anyone looking to buy a car. Thank you brayleys!

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Saima from Brayleys Honda was great! She was very helpful throughout the process and highly recommend to all customers!

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
This was done through the local branch of. Brayleys to us in grays
The collection service was helpful to us
The gent that collected and delivered the cat was very pleasant

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Excellent customer service, the car was serviced and MOt’d faster than the original stated time, the staff were very friendly and the showroom was comfortable while I waited.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
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