Amazing experience! I went in to order a mobility car, I didn’t have an appointment but they were very accommodating. We got all the details sorted and ordered the car. It couldn’t have been smoother.... See more
Company replied
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Amazing experience! I went in to order a mobility car, I didn’t have an appointment but they were very accommodating. We got all the details sorted and ordered the car. It couldn’t have been smoother.... See more
Company replied
This may seem a little repetitive if you're scrolling through all of the reviews, but.... Another shout out to Kevin, He's more consultative than his sales job title implies. Listens to your... See more
Company replied
Having found the VW Polo our son had been searching for our enquiries began. From start to finish Kevin gave us fabulous customer service by email and over the phone. We can honestly say our entire... See more
Company replied
Kevin's car-buying experience was the best by far! He had a very laid-back and sincere feeling, not at all like a pushy salesman. Without making me feel hurried or under pressure, he helped me find th... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Orsett Road 72-86, RM17 5EL, Grays, England, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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We booked a test drive of the 2024 Mazda CX30 online, all went to plan and decided that we would leave VAG and buy one of these lovely cars. The deal was fair and at no stage did I feel pushed into anything. The whole buying and trading in scenario was painless. I would highly recomend Brayleys in Thurrock and especially Kevin Sperrin. He had time for us at the handover and we felt 100% valued by this local business.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Although it was just an MOT, I found all the staff friendly, helpful and informative. Any questions or concerns regarding the car and test were treated appropriately and the waiting area had a reasonable selection of reading matter and a descent hot drinks machine to boot. The car was MOT’d and washed prior to being handed back to me, so overall a good experience all round and well worth the visit.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
I purchased my Mazda 5 years ago and even today I am treated like the day I purchased my vehicle. The staff are helpful and supportive with clear explanations where needed.
Thank you to you all for being such a good team that helps their customers so well.
5 stars from me!!

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Kevin Sperrin at Brayleys Cars went the extra mile in assisting me with my new car purchase and with after care advise, can highly recommend them.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
No problem with the Loan Car and Advisor and the Basic 1st Service enabled My Car available by 2.15pm after Delivering it at 10am.
What was Disappointing was in my Specific case was that there was an Agreement that was Disappointing "Not Filled" to use a Pun!

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Good friendly service, but expensive. We have a service plan, which is fine, but they charge double what other places do for tyre replacements and brake pads, so I won’t be getting those done at Mazda.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
I today picked up my Mazda 2. I only went looking to see what second hand cars were for sale at Brayleys last weekend but due to the customer service we received from Kevin, it didn't take long to make a decision and purchase my 2021 Mazda . Unlike many other car salesman, Kevin was not too pushy. He answered our questions with a great deal of knowledge and understanding and assisted with the additional issue we had with changing over my own personal number plate.
Kevin was very professional and I would certainly recommend you going to see him if you're in the market for a Mazda.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Service my car while I waited made welcome with cups of tea or coffee everything was explained clearly about the service completed in two hours including car washed also sorted out wing mirror problem under warranty all round pleasant experience

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Thank you so much to Kevin for everything! Sorting out my finance when they were not playing ball and communicating at every point t to let me know what was happening. Absolutely love my new car! Can't recommend Kevin enough as he made me feel so cared for and looked after with every detail. It made buying a new Mazda very easy and an enjoyable experience - thank you once again
To Kevin and the rest of the team.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Excellent Customer Service, can't fault any of the staff or services provided by Brayley Mazda Thurrock. They have been servicing my car regularly for years and I will be returning again next year, even though my car is now 14 years old!

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Very informative and trustworthy. They were very knowledgeable about the cars and were very kind. Kev helped us throughout the process and kept us updated on the final checks.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Had car serviced by Brayley Mazda Grays as usual wqs very happy with service and the team

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
Helpful knowledgeable Staff, willing to offer help as opposed to waiting to be approached
Very clean & tidy Customer fronted parts
Loan car was electric so a new experience for me

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
My customer sales rep was Kevin. This is the second time I have purchased a car from him and the fifth time I have bought from Brayley Mazda. Service, as always was top notch, (hence why I keep going back), couldn’t fault a thing. Kevin strived to get the best deal for me and I was over the moon with the final outcome.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
This is an excellent dealership and many thanks to Kevin Sperrin for looking after me from the moment I arrived, he made the experience of buying a used car feel every bit as special as buying new.
The car was prepped to a very high standard and Kevin was kind enough to make sure I had enough fuel in the car to get home by running me to the local petrol station which was above and beyond any service I have had before.
Highly recommend this dealership, nothing was to much trouble and the car is lovely, thank you so much for everything you did for me.

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre
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