Brayleys Cars - Brayley Thurrock Used Car Centre Reviews 

279
TrustScore 5 out of 5

4.8

Orsett Road 72-86, RM17 5EL Grays, England, GB


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Rated 5 out of 5 stars

Amazing experience! I went in to order a mobility car, I didn’t have an appointment but they were very accommodating. We got all the details sorted and ordered the car. It couldn’t have been smoother.... See more

Company replied

Rated 5 out of 5 stars

This may seem a little repetitive if you're scrolling through all of the reviews, but.... Another shout out to Kevin, He's more consultative than his sales job title implies. Listens to your... See more

Company replied

Rated 5 out of 5 stars

Having found the VW Polo our son had been searching for our enquiries began. From start to finish Kevin gave us fabulous customer service by email and over the phone. We can honestly say our entire... See more

Company replied

Rated 5 out of 5 stars

Kevin's car-buying experience was the best by far! He had a very laid-back and sincere feeling, not at all like a pushy salesman. Without making me feel hurried or under pressure, he helped me find th... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Orsett Road 72-86, RM17 5EL, Grays, England, United Kingdom

  • 01375 375333

4.8

Excellent

TrustScore 5 out of 5

279 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(279)

3,144 reviews in the last 12 months

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Rated 5 out of 5 stars

Mazda CX30 puchase

We booked a test drive of the 2024 Mazda CX30 online, all went to plan and decided that we would leave VAG and buy one of these lovely cars. The deal was fair and at no stage did I feel pushed into anything. The whole buying and trading in scenario was painless. I would highly recomend Brayleys in Thurrock and especially Kevin Sperrin. He had time for us at the handover and we felt 100% valued by this local business.

April 27, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your kind review. We are grateful to have won your business and look forward to seeing you in future.

Rated 5 out of 5 stars

Well worth a visit

Although it was just an MOT, I found all the staff friendly, helpful and informative. Any questions or concerns regarding the car and test were treated appropriately and the waiting area had a reasonable selection of reading matter and a descent hot drinks machine to boot. The car was MOT’d and washed prior to being handed back to me, so overall a good experience all round and well worth the visit.

April 24, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for taking time to leave such positive feedback. We're pleased to hear that your MOT visit went to plan and look forward to seeing you in future.

Rated 5 out of 5 stars

Gold service

Easy to book, great service and friendly staff

April 22, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for your great rating and review - it's much appreciated!

Rated 5 out of 5 stars

I purchased my Mazda 5 years ago and…

I purchased my Mazda 5 years ago and even today I am treated like the day I purchased my vehicle. The staff are helpful and supportive with clear explanations where needed.

Thank you to you all for being such a good team that helps their customers so well.

5 stars from me!!

April 10, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic experience with us. Providing high-quality service and ensuring our customers leave satisfied is our utmost priority.

Rated 5 out of 5 stars

Brayleys Cars

Kevin Sperrin at Brayleys Cars went the extra mile in assisting me with my new car purchase and with after care advise, can highly recommend them.

March 27, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Michael, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 4 out of 5 stars

No problem with the Loan Car and…

No problem with the Loan Car and Advisor and the Basic 1st Service enabled My Car available by 2.15pm after Delivering it at 10am.
What was Disappointing was in my Specific case was that there was an Agreement that was Disappointing "Not Filled" to use a Pun!

April 4, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Hi John, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 4 out of 5 stars

Good but expensive

Good friendly service, but expensive. We have a service plan, which is fine, but they charge double what other places do for tyre replacements and brake pads, so I won’t be getting those done at Mazda.

April 2, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Hi Victoria, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Speak to Kevin!

I today picked up my Mazda 2. I only went looking to see what second hand cars were for sale at Brayleys last weekend but due to the customer service we received from Kevin, it didn't take long to make a decision and purchase my 2021 Mazda . Unlike many other car salesman, Kevin was not too pushy. He answered our questions with a great deal of knowledge and understanding and assisted with the additional issue we had with changing over my own personal number plate.
Kevin was very professional and I would certainly recommend you going to see him if you're in the market for a Mazda.

March 30, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your great rating and review - we will convey your kind comments to Kevin. We are delighted that you chose to buy a new Mazda from us and look forward to seeing you in future.

Rated 5 out of 5 stars

Looked after while I waited

Service my car while I waited made welcome with cups of tea or coffee everything was explained clearly about the service completed in two hours including car washed also sorted out wing mirror problem under warranty all round pleasant experience

March 27, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you for taking time to rate and review your experience so highly. We are pleased to hear that all went well on your visit and look forward to seeing you again.

Rated 5 out of 5 stars

Excellent service

Excellent service, no problems

March 25, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

That's great to hear - thank you for your 5-star rating and kind comments.

Rated 5 out of 5 stars

Kevin you are the best!

Thank you so much to Kevin for everything! Sorting out my finance when they were not playing ball and communicating at every point t to let me know what was happening. Absolutely love my new car! Can't recommend Kevin enough as he made me feel so cared for and looked after with every detail. It made buying a new Mazda very easy and an enjoyable experience - thank you once again
To Kevin and the rest of the team.

March 19, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for taking time to leave such a positive review - we will be sure to convey your kind comments to Kevin. Thank you also for your custom - we're delighted to hear that you are enjoying your new Mazda and look forward to seeing you in future.

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service, can't fault any of the staff or services provided by Brayley Mazda Thurrock. They have been servicing my car regularly for years and I will be returning again next year, even though my car is now 14 years old!

March 14, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your great rating and review. We appreciate your loyal custom and look forward to seeing you and your Mazda again next year.

Rated 5 out of 5 stars

Very informative and trustworthy

Very informative and trustworthy. They were very knowledgeable about the cars and were very kind. Kev helped us throughout the process and kept us updated on the final checks.

September 14, 2023
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for taking time to leave such a great review. It's much appreciated by the team.

Rated 5 out of 5 stars

Had car serviced by Brayley Mazda Grays…

Had car serviced by Brayley Mazda Grays as usual wqs very happy with service and the team

March 1, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for sharing your positive feedback - along with your custom, it's greatly valued by the team.

Rated 5 out of 5 stars

Helpful knowledgeable Staff

Helpful knowledgeable Staff, willing to offer help as opposed to waiting to be approached

Very clean & tidy Customer fronted parts

Loan car was electric so a new experience for me

February 5, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your positive review - it's very much appreciated by the team.

Rated 5 out of 5 stars

Brayley Mazda, Grays

My customer sales rep was Kevin. This is the second time I have purchased a car from him and the fifth time I have bought from Brayley Mazda. Service, as always was top notch, (hence why I keep going back), couldn’t fault a thing. Kevin strived to get the best deal for me and I was over the moon with the final outcome.

January 31, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your great rating and kind comments, which we will convey to Kevin. The team appreciate your loyal custom and look forward to seeing you in future.

Rated 5 out of 5 stars

Used car purchase

This is an excellent dealership and many thanks to Kevin Sperrin for looking after me from the moment I arrived, he made the experience of buying a used car feel every bit as special as buying new.

The car was prepped to a very high standard and Kevin was kind enough to make sure I had enough fuel in the car to get home by running me to the local petrol station which was above and beyond any service I have had before.

Highly recommend this dealership, nothing was to much trouble and the car is lovely, thank you so much for everything you did for me.

January 31, 2024
Unprompted review
Brayleys Cars - Brayley Thurrock Used Car Centre logo

Reply from Brayleys Cars - Brayley Thurrock Used Car Centre

Thank you very much for your kind comments, which will be conveyed to Kevin. The team at Thurrock care deeply about providing customer service and are motivated by such positive feedback.

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