Brayleys Cars - Brayley Thurrock Used Car Centre Reviews 

Great customer service from all departments

Great service from the staff as usual when I had to have my car serviced.
The only reasons I didn't give 5 stars was how much the cost has risen and the clean inside and out was no where near the usual standard you normally get. It was a bit slap dash this time

Kevin at Thurrock Brayley provided an amazing service when I was buying my new car! He went above and beyond to ensure we were happy! Couldn't recommend enough!

I went to Brayley (Grays branch) to view a used Mazda CX-30 that I'd seen on their website and ended-up test-driving & buying a different CX-30 as it had a higher spec and I preferred the colour - Mica Blue. The salesman (Kevin) was very personable, knowledgeable & helpful. He even came-in on his day off to resolve an issue. Overall, buying a used car from Brayley was very straightforward and I wouldn't hesitate to consider using them again in the future.

Danielle, who dealt with our enquiry was helpful and explained thoroughly what was needed on our vehicle and the exact cost. The car is now working well. We had a slight problem that the front of the car had some light damage that we noticed when we got home. Your team examined the car and checked it against your scan when we brought the car in. Danielle agreed it was a problem and we are waiting an appointment for it to be rectified. I am impressed with the service we received and the no nonsense approach of your team

Kevin & Ian were both friendly people who were happy to spend plenty of time to ensure I understood options and deals when purchasing, and again to explain essential features of my car on delivery.

Great customer service from the team at Brayley Mazda Thurrock today. I got my car checked in the garage and was able to work from the show home in a comfy area with a laptop table and plug sockets. All staff made me feel welcome and were very polite. Plus the checks to my car were completed earlier than expected. Thank you.

I got a nice Mazda from this branch and happy with the service. I wanted to mention that I received good customer service from Kevin. Kevin was very helpful in showing me the options available based on my criteria and budget. I made up my mind on the day to get the Mazda cx30 after the test drive despite him having to stay past the closing time. He also gave good advice on after care and responded to my queries after the car was picked up as well.

Very impressed with dealership and staff. Extremely welcoming, very knowledgeable and flexible with prices to help you get a deal. We dealt with Kevin who was the best car salesman I've ever dealt with. Highly recommend this dealership 10/10 from me

I recently had the pleasure of purchasing a Mazda car from Brayley Mazda Thurrock. I must say that the experience was exceptional, thanks to the outstanding service provided by Kevin. Also, Ian was very supportive from the beginning, which made the entire process seamless and satisfying. If you're considering purchasing a Mazda, I highly recommend seeking out Kevin and Ian at Brayley Mazda Thurrock for a hassle-free car-buying experience.
+1 for their hot chocolate ;)

Car MOTd and serviced no hassle.
Car collected and delivered back excellent service.

Friendly, professional staff and comfortable environment for waiting.
Sophie was particularly helpful and knowledgeable in assisting me to order correct parts.

A very satisfying experience from start to finish. The staff there are ALL very welcoming, knowledgeable and friendly.
If you are a fan of good old fashioned customer service you will leave delighted.

Great customer service. I came with my wife to Brayley Mazda Thurrock. Kelvin Sperrim Sales Executive took the time to explain everything patiently and walked us through the whole sales process. Kelvin was knowledgeable about the sales including the whole market. He ensure that our choose of car Mazda CX5 is ready on the date he specify to pick up the car. We are super delighted with the choose of car we bought. Thank you Kelvin for excellent customer service.

Very friendly staff (and coffee)relaxed atmosphere no pressure Very helpful

The welcome was excellent when I arrived. Everything was made very clear about the service and MOT procedure. I was called in the afternoon and informed about the minor issues that needed rectification and given a reasonable price to deal with these matters.
I would like to thank Danielle and Sophie for their service and ALL the staff involved. It is a pleasure to be treated as a valued customer.

Kevin Sperrin was helpful and informative every step of the way especially with the cars features! Would recommend Brayleys Mazda Grays and are loving the new car!