Breeze House Reviews 

194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the installation teams for their professionalism, politeness, and efficiency, working tirelessly to complete the job. Customer service, from initial contact to follow-up, is described as excellent, with staff being informative, helpful, and responsive. People are delighted with the product, noting its amazing quality, beautiful design, and robust construction. The overall service is consistently first-class, with the entire process from initial contact to completion being smooth and professional. Many reviewers are extremely happy with their purchases, enjoying their new garden buildings year-round and highly recommending the company for its reliable service.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their politeness, friendliness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Product

Reviewers mention positive feedback about product, with many expressing delight and satisfaction with their... See more

Quality

Consumers find quality to be positive, consistently praising the products for their excellent construction,... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent service from initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted with our Mara Breeze House. Excellent in every respect. Kept well informed by the office and delivered as promised. Installation team Callum and Alex pleasant and polite. Clearly happy in th... See more

Company replied

Rated 5 out of 5 stars

The team from Breeze House arrived on time and were extremely polite and friendly. The set about putting the house together very quickly and then explained the after care very well before handing over... See more

Company replied

Rated 5 out of 5 stars

This was a very impulsive purchase after a visit to the ideal home show and falling in love with the Breeze House. The sales process was extremely no pressure and pleasurable at all stages. Communic... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, Jayne Lewis looked after us at the show site in Leek, explaining everything without any pressure sales, and advised us on all options available. We opted for the Ma... See more

Company replied


Company details

  1. Garden Building Supplier

Written by the company

An exclusive range of luxury garden gazebos & thatched garden buildings. Breeze House are the original thatch gazebo creators for the perfect garden escape


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(194)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Our Mara Upgrade

Our Mara Upgrade
The upgrade process with Breeze House and all of their super staff has been painfree in fact they all made us (customers) feel very important to them and accordingly we would recommend them to everyone
Very well done Breeze House staff

April 17, 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5* review on your upgrade. We take huge pride in our customer service and glad you had a great experience.

Rated 5 out of 5 stars

Excellent Company and Procut

We purchased our second Breeze House in August following our house move. It was delivered and erected as per our requirements. They attended very quickly to replace a few screws that had snapped, due to a manufacturing error I believe. I cannot fault the product, the service or the value, and highly recommend this company.

April 15, 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5* review. A pleasure to have you as such a loyal customer! Enjoy!

Rated 5 out of 5 stars

From the moment of ordering to the…

From the moment of ordering to the final installation the service has been exceptional polite precise the product itself is of the highest quality absolutely brilliant never any issues never any concerns thank you all. Kindest regards.
J.White

April 9, 2026
Unprompted review
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Reply from Breeze House

Thank you very much for the 5 star review Jeremy. We'll be sure to make sure the team see this - it means a lot to them.

Rated 5 out of 5 stars

Beautiful top quality product

Beautiful top quality product. Immaculate service from the start. We are really pleased with everything.

April 11, 2026
Unprompted review
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Reply from Breeze House

Lovely review thank you Carol. It's our pleasure.

Rated 5 out of 5 stars

Excellent Re-Thatch Service

This is the second time we have had our Savannah Breeze House re-thatched, and once again the service has been outstanding.

The office team provided excellent communication throughout and were both professional and understanding of my personal circumstances. They were also very accommodating when it came to a few tweaks during the installation of the new roof canopy.

Alex and Rob arrived promptly and kindly helped me move the furniture before starting work. They worked efficiently and with real expertise, clearly a great team.

Alex was one of the most polite tradespeople I have dealt with and showed a genuine passion for both his craft and the company — a real asset. Rob was equally polite and professional, and it was a pleasure to make cups of tea for them both.

I would have no hesitation in recommending a re-thatch. They also left everything clean and tidy, clearly taking pride in their work.

Thank you, Alex and Rob — a well-deserved 5-star service.

April 9, 2026
Unprompted review
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Reply from Breeze House

Susan...thank you for the wonderful review. We have passed this onto Alex and Rob - they are delighted. We're so pleased you're continuing to use your Breeze House after all this time.

Rated 5 out of 5 stars

The replacement of the approx

The replacement of the approx. 15 yr old roof and lining was a transformation. The breeze house is the best thing I ever bought. Thank you my daughter said it looked like new.

March 25, 2026
Unprompted review
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Reply from Breeze House

Wow! That's so great to hear Caroline. We hope you continue to enjoy your Breeze House for many more years! Thank you for the great review.

Rated 5 out of 5 stars

Good customer service

Good customer service, kept us informed during awaiting delivery phase and an excellent installation team. Very happy with our Savannah Breeze House

March 25, 2026
Unprompted review
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Reply from Breeze House

Lovely! Thanks for the 5 star review Mark. A great time to get your Breeze House to enjoy all summer long!

Rated 5 out of 5 stars

From placing the initial order to…

From placing the initial order to completions of installation the Breeze House staff have kept in regular contact to ensure all was in order.
The installation team were excellent and the Savannah unit complete on time and is outstanding.

March 23, 2026
Unprompted review
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Reply from Breeze House

John - thank you for the great 5 star review! Enjoy your Savannah!

Rated 5 out of 5 stars

Mara Breeze House

Ordered a Mara Breeze House in September from Paradise Park in Newhaven. Unable to get installed at the time due to builder difficulties at my end. Received excellent communication from head office.

On the day of installation the two “young men” were polite, professional and informative. They were happy to tweak the direction of the entrance to the Breeze House which is of a high quality. They left the site spotless. Instructions were given re future upgrades and maintenance of the structure.

If I could give 6 stars I would. Can definitely recommend to others without and hesitation.

March 19, 2026
Unprompted review
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Reply from Breeze House

It's so lovely to get feedback like this. We're so happy you've had a great experience and hope you enjoy every moment in your Breeze House.

Rated 5 out of 5 stars

Its Been a Breeze

From point of purchase, through to installation, it literally has been a breeze purchasing our Breeze House!

Both fitters, Gus & Sam could not have been tidier and more efficient and were most courteous and polite.

Superb quality product, great craftsmanship and attention to detail. We can't wait to enjoy the summer ahead!

March 17, 2026
Unprompted review
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Reply from Breeze House

Ahh this is such a lovely review thank you! It means a lot to get feedback like this. We hope you have many happy times in your Breeze House.

Rated 5 out of 5 stars

Breeze House

Two gentlemen put up our new Breeze house within 3 hours. Absolutely brilliant product and service!!

March 6, 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5 star review Sania.

Rated 5 out of 5 stars

They arrived promptly

They arrived promptly, worked diligently and completed the work to a high standard.

March 3, 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5 star review John.

Rated 5 out of 5 stars

Quality & Service

Fantastic company with superb product. Installation was a delight - friendly & professional.
Quality in every detail. The bench cushions are nicely firm, the scatter cushions are beautiful.
Remember to book an electrician to wire in lights & heater.

March 5, 2026
Unprompted review
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Reply from Breeze House

Thank you for the lovely 5* review Carol.

Rated 5 out of 5 stars

Two man team arrived early to attach a…

Two man team arrived early to attach a new thatch to our Breeze House. Professional service, walked me around the work they had done with a full explanation and cleaned up completely after themselves. Very happy with the service we received!!

February 26, 2026
Unprompted review
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Reply from Breeze House

Thanks for the 5 star review Darryl. We love you're taking the time to look after your Breeze House so you can enjoy it for many years!

Rated 5 out of 5 stars

This is the second time we have moved…

This is the second time we have moved our Safari hut. the two man team hailing from Stoke (we are in Norfolk) arrived early and did a great job of dismantling and after some issues with the posts and the sub-floor (sorted with Head office and now replaced) returned and put the hut up in very short order. Fast, friendly and efficient, thanks!

March 2, 2026
Unprompted review
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Reply from Breeze House

Oh sounds amazing and we're so pleased you've decided to take your Breeze House with you so you can continue to enjoy your time in it! Thanks for the lovely feedback.

Rated 5 out of 5 stars

Breeze House

Wow, this company is amazing, from start to finish we had first class service, Edd at Nottingham, nothing was to much trouble when we were selecting, had follow up from head office on installation and the guys arrived on time and worked non stop, first class job,

December 15, 2025
Unprompted review
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Reply from Breeze House

That's so great to hear thank you!

Rated 5 out of 5 stars

First Class Company

First class company and great customer service. We love our Tea Hut and have had for just over 10 years. We have just got the thatch roof re-done and the guys were great, it didn't take long at all. They were really pleasant and tidied all the loose thatch before they left and explained how to keep the internal lining clean. The service team were great at keeping us updated and booking everything in. Highly recommend this company

January 26, 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5 star review Jo. It's lovely to know you are still loving your Breeze House after 10 years. I bet it feels like new with the new thatch!

Rated 5 out of 5 stars

Fabulous, quality garden building

Fabulous, quality garden building. The purchase and installation process was flawless with good communication at all times. Excellent and efficient installers.

December 16, 2025
Unprompted review
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Reply from Breeze House

Lovely review thank you Chris! We hope you make many happy memories in your Breeze House with friends and family.

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