Brennan Reviews 

967
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the product as an excellent all-in-one solution for digitizing CD collections, highlighting its quality, compact design, and ease of use. Many found the setup straightforward and the process of ripping CDs very easy and quick, appreciating the sound quality. The delivery service is consistently highlighted as fast and efficient, with many orders arriving promptly and well-packaged. However, some customers also noted challenges with the user experience, finding the setup not always straightforward or encountering issues with specific components. A few other people also felt that SD card corruption was an occasional problem, sometimes due to power cuts.

What people talk about most

Product

Consumers find the product to be positive, with many describing it as a great piece of kit and a quality... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding the setup process simple and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the product as well-made,... See more

Order

People report positive experiences with order, highlighting the ease of ordering and very fast delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 5 out of 5 stars

What can I say about this little box of magic, the new Brennan b2 2026 is a great machine, I'm currently transferring all my music to it from my NAS. Ripping an CD is also very easy and the sound... See more

Company replied

Rated 5 out of 5 stars

Having tried out the Brannan B3+ for several days I am satisfied it is giving me the results I hoped for. It is easy to use even for a technophobe. The sound with the Brannan speakers is crisp and c... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC .... See more

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

967 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(967)

574 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb product

Easy ordering. Simple setup. Does what you expect.

June 22, 2026
Brennan logo

Reply from Brennan

Hello Iain
Thank you for your praise for your Brennan B3+ and the 5 star review.
Jenny

Rated 4 out of 5 stars

I give 4 Stars only...

I give 4 Stars only because there is some functionality in the software that could do with improvement.
Some Multi-CD will RIP both CDs as one and others it will separate into individual disc. It would be nice to be able to edit this (Split the discs) when they get combined.

June 23, 2026
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Reply from Brennan

Hello Norman
Thanks for the four stars and the feedback. In fact there has been quite a lot of debate about Multi-CD collections on the forum and I am giving it some thought. Curiously most folk want to combine the CDs into one album - as opposed to splitting them. Right now I recommend using a playlist to combine the CDs - but maybe we need a kind of file explorer.
Martin

Rated 5 out of 5 stars

No regrets

Excellent product and top notch service

March 30, 2026
Brennan logo

Reply from Brennan

Hello Mark
Thank you for your purchase of a Brennan B3+ and your 5 star review.
Jenny

Rated 5 out of 5 stars

Excellent piece of kit

Easy to order and very fast delivery.
Easy to set up once received.
Sound quality is great.

June 23, 2026
Brennan logo

Reply from Brennan

Hello Mark
Thank you for your 5 star review for your Brennan B3+ and comment on the sound quality.
Jenny

Rated 5 out of 5 stars

Fast service and no problems …

Fast service and no problems answering all my questions

June 22, 2026
Brennan logo

Reply from Brennan

Hello Richard
Thank you for your 5 star review for your Brennan B3+ and speaker leads. I have refunded the money for the WiFi dongle as there is one included in the B3+ box.
Jenny

Rated 4 out of 5 stars

I'm sure this is great but I mistakenly…

I'm sure this is great but I mistakenly thought this would recognise my cd collection I loaded onto my Brennan jb7 bought second hand, but found out later that this won't do that for music already on the drive only music loaded after this software is loaded.

June 10, 2026
Brennan logo

Reply from Brennan

Hello Lawrence
Thank you for your 4 star review. You could try the following to allow you to re-label albums that were previously "Unknown" or incorrectly named however they need to be done individually. See our old website here https://www.oldbrennan.co.uk/itemcontent.php/content/database
Martin said whether it works will depend on the software date of the JB7. We stopped making them in 2014 and I think you need software from 2012 or later. As you say, the new JB7 database will allow you to recognise newly loaded CDs. The old website may be of interest to you as a new JB7 owner for other tips.
Jenny

Rated 3 out of 5 stars

Although I ultimately sorted out my…

Although I ultimately sorted out my problem, I feel the support from Brennan is aimed at those who have more computer knowledge. I am quite good with computers providing the explanation is easy to follow.
I can understand the the OS is on a new sd card and that can be down loaded or I can pay a price for a new card. I chose to buy a new one, but the first one did not work, I then believed that there was a bigger problem. However I was sent another card and it works. The concern to me is that the operating is not that stable I am not sure what made my original stopped or was corrupted.

June 15, 2026
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Reply from Brennan

Hello James
I'm glad you got your B2 working. The OS has been in use for more than ten years and used by tens of thousands of owners so that's unlikely to be a problem. SD cards however do fail. They can wear out and I have experienced several (cheap) SD cards containing photographs simply corrupting on their own when left in a drawer. That said I don't know why the first SD card we sent did not work so you are right to keep an eye on things until confidence is restored. Make sure you backup the B2 after any significant changes.
Martin

Rated 5 out of 5 stars

Just a class brand.

My purchase from Brennan was prompted by many hours of attempting to solve a connectivity issue. The part recommended by Brennan support arrived promptly with live tracking from despatch. When the part did not immediately solve my problem, Brennan support found the solution despite it being a Sunday. This is a premium brand, a cut above the usual disposable mass produced nonsense, and the support facilities, even for a decade-old purchase, is a breath of fresh air.

June 18, 2026
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Reply from Brennan

Hello Rob
Thank you for taking the time to write a detailed 5 star review. I have passed your comments on to Paul. It's always good to read we are getting things right and glad your B2 is sorted.
Jenny

Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. The new remote works fine, the previous one was driving me mad. The first one I had seemed to work for quite a few years but the last two or three didn’t seem to last long before keys began to fail.

June 15, 2026
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Reply from Brennan

Hello Paul
Thank you for the 5 star review. I will follow up with Martin on your comments of the life span of the JB7 remote.
Jenny
Hello Paul
Martin here - I checked on our system and couldn't see your previous orders - I can only go back to 2019 - did you order under a different email address? Email me at thebrenannb2@gmail.com with more details if you would like me to dig deeper. Glad the new remote is OK - the JB7 is still popular - I had to order another batch of remotes last month.

Rated 5 out of 5 stars

Excellent Customer service and advice

Excellent Customer service and advice. Also Mr Brennan himself may talk to you.

June 4, 2026
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Reply from Brennan

Hi Nick
Thank you for the 5 stars and taking the time to do a review. Martin says hello and hopes you got the B2 sorted.
Jenny

Rated 5 out of 5 stars

I ordered sd card containing operating…

I ordered sd card containing operating system for brennan b2 , Card arrived promptly and worked perfectly weldon Brennan

June 15, 2026
Brennan logo

Reply from Brennan

Hello Vincent
Thank you for your feedback and your review. Glad your Brennan B2 is back in business.
Jenny

Rated 5 out of 5 stars

My purchase was a refurbished b3plus…

My purchase was a refurbished b3plus and it's as good as new. No problems so far (after 3 weeks ownership). Brennan has no telephone support and all communication is via email ( I did know this before buying). This is a serious bit of kit for audiophiles and I'm still learning all the features. I've invested quite a bit of my time so far learning how to 'rip' cd's and then getting all the artists, albums and tracks named the way I like. This is not as straight forward as I thought and involves using an online database which is built into the b3plus (A cd that is not found in the online db requires specialist knowledge and I've used the brennan forum to help with this). I've wired the b3plus up to my hifi system (using the 3.5mm jack) and it's also connected to my wireless Sonos speakers and both worked really well. (I've not connected speakers direct to the b3plus yet.) I've copied over 200 cd's onto the b3plus now (many more to do) and it's great being able to play any track in any room effortlessly and all from my phone. I thoroughly recommend the b3plus.

June 2, 2026
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Reply from Brennan

Hello Geoff
Thank you for your 5 star review and recommendation. Refurbished units are a great buy and do get snapped up.
Jenny

Rated 5 out of 5 stars

Great bit of kit

Great bit of kit, easy to set up straight out of the box, loaded lots of cds on so far, just a few albums not recognised but on the whole very good, quick dispatch time from ordering.

June 1, 2026
Brennan logo

Reply from Brennan

Hi Martin
Thank you for the 5 star review of your Brennan B3+ and your comments on set up and use.
Jenny

Rated 5 out of 5 stars

Brennan B3

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines a CD ripper, music server, amplifier, and streamer into a single compact box, making it incredibly convenient for home use. Came well packaged in great condition. Went for the refurbished option and looks as new with the same guarantee. Really straightforward to set up and easy to use Takes only a couple of minutes to rip each cd. Really pleased with it so far.

June 8, 2026
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Reply from Brennan

Hello John
Thank you for your comprehensive review and the 5 star rating. Refurbs are a great deal, we don't get that many and they are always snapped up. We are glad you are happy.
Jenny

Rated 5 out of 5 stars

Brennan gives you the link you need

With Brennan you get what it says on the box for a reasonable price

June 8, 2026
Brennan logo

Reply from Brennan

Hello Bob
Thank you for your 5 star review for your Brennan VB1, for other readers this is a device that lets you play vinyl and other music sources wirelessly to Sonos speakers and Brennan music players.
Jenny

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