Brennan Reviews 

968
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 583 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the Brennan B3+ and B2 as fantastic all-in-one solutions for digital music and CD collections, highlighting their excellent sound quality and robust build. Many found the devices straightforward to set up and easy to use, appreciating the convenience of ripping CDs. Reviewers frequently commend the fast and stress-free delivery, noting orders arrived promptly and well-packaged. However, some customers found the user experience less intuitive, requiring specialist knowledge for certain functions or reporting inconsistencies in CD ripping. Others experienced hardware issues like faulty units, problematic sockets, or flimsy CD trays, with some also noting SD card corruption.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many expressing delight and satisfaction with... See more

User experience

Clients share ambiguous opinions on user experience, with many finding the product easy to set up and use,... See more

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of their... See more

Quality

Customers had positive experiences with quality, often describing products as well-made, thoughtfully... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC .... See more

Company replied

Rated 5 out of 5 stars

Having tried out the Brannan B3+ for several days I am satisfied it is giving me the results I hoped for. It is easy to use even for a technophobe. The sound with the Brannan speakers is crisp and c... See more

Company replied

Rated 5 out of 5 stars

What can I say about this little box of magic, the new Brennan b2 2026 is a great machine, I'm currently transferring all my music to it from my NAS. Ripping an CD is also very easy and the sound... See more

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

968 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(968)

575 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brennan gives you the link you need

With Brennan you get what it says on the box for a reasonable price

June 8, 2026
Brennan logo

Reply from Brennan

Hello Bob
Thank you for your 5 star review for your Brennan VB1, for other readers this is a device that lets you play vinyl and other music sources wirelessly to Sonos speakers and Brennan music players.
Jenny

Rated 5 out of 5 stars

Bought this to replace my Brennan JB7

Bought this to replace my Brennan JB& as the screen has faded. Rather than repair decided an upgrade was best. We are NOT disappointed

June 8, 2026
Brennan logo

Reply from Brennan

Hello Austin
Thank you for your compliment for the Brennan B3+ and your 5 star review.
Jenny

Rated 5 out of 5 stars

Not Quite for Me, But Excellent Quality and Support

Although the Brennan B3+ wasn’t quite the right fit for my particular needs, I was impressed by its build quality and overall design. It feels like a well-made, thoughtfully engineered product. What stood out most was the excellent customer service—friendly, responsive, and genuinely helpful throughout. While I ultimately decided it wasn’t for me, I can certainly appreciate the quality of the unit and the outstanding support behind it.

June 1, 2026
Unprompted review
Brennan logo

Reply from Brennan

Hi Robert
Thank you for your 5 star review. For some people, the Brennan B3 isn't what they are looking for and we understand that. Thank you for your comments on our service and quality - all helpful.
Jenny

Rated 5 out of 5 stars

I purchased the B3+ to replace my old…

I purchased the B3+ to replace my old and tired JB7, and what a surprise!
It is superb and works perfectly. I wish I that I had done so sooner. Well done Brennan 5 stars.

May 28, 2026
Brennan logo

Reply from Brennan

Hello Ian
Thank you for your lovely 5 star review for your Brennan B3+.
Jenny

Rated 5 out of 5 stars

Great products

Great products, good communication from the support team…

May 5, 2026
Brennan logo

Reply from Brennan

Hi Stephen
Thank you for your 5 star review for your SD card.
Jenny

Rated 5 out of 5 stars

Easy to use

Simple to use and the UI link to your PC makes adding songs so easy.
Great value for money considering how expensive it is

June 2, 2026
Brennan logo

Reply from Brennan

Hi Steve
Thank you for your 5 star review.
Jenny

Rated 5 out of 5 stars

Brennan B3+

I purchased the Brennan B3+ and , so far, have been extremely pleased with it. I have been considering purchasing this model for some time having previously bought the Baby Brennan and wanting a source to store some of my collection of CD's . I paired the B3+ with a sonos speaker and, not being the most tech wise person, was very impressed with how easy it was to pair them up. The video on the website has proved extremely useful and am looking forward to listening to some of my long stored away music .

June 1, 2026
Brennan logo

Reply from Brennan

Hello David
Thank you for your 5 star review for your Brennan B3+ and the information on ease of pairing with Sonos as this really does help other people. Happy listening.
Jenny

Rated 5 out of 5 stars

Fantastic product

I purchased a refurbished B3+ 1tb from Brennan. It arrived very quickly. However, the buttons kept sticking inside the unit fascia and it made using any function difficult. I contacted customer service. They asked me to return the unit to them and they would replace it. I decided to pay a little more and purchased a new unit instead, it arrived the following day. It was really easy to set up and connect to my Sonos speaker. The Web interface is excellent for editing, adding artwork and making playlists. The phone app is really good for selecting which music to play.
All in all, an excellent piece of kit. I would definitely recommend the product and the company.

May 26, 2026
Brennan logo

Reply from Brennan

Hi Janine
Thank you for your 5 star review and your faith in us. We find that people who have run into an issue are our biggest fans.
Jenny

Rated 5 out of 5 stars

Original SD card was corrupted by…

Original SD card was corrupted by multiple power cuts . Replacement arrived quickly and was easy to install. I did manage to make a replacement so now have a spare one as backup

May 28, 2026
Brennan logo

Reply from Brennan

Hi Darrell
Thank you for your 5 star review for the micro SD card. Yes, you can program an SD card yourself. First time doing something can be a bit intimidating so hence we sell them.....instructions for other owners wanting to have a go are on the website.
Jenny

Rated 5 out of 5 stars

Arrived Within Two Days

Arrived Within Two Days. Loading CD’ s is straight forward.

May 28, 2026
Brennan logo

Reply from Brennan

Hello Katherine
Thank you for your 5 star review for your Brennan B3+. I have refunded the money for the WiFi Dongle as there is one included in the Brennan B3 box.
Jenny

Rated 5 out of 5 stars

I ordered a wifi dongle from the…

I ordered a wifi dongle from the Brennan shop and it arrived two days later. The price was very reasonable, too.

May 26, 2026
Brennan logo

Reply from Brennan

Hello Carl
Thank you for your 5 star review. We think parts should be reasonably priced.
Jenny

Rated 5 out of 5 stars

Fast delivery

Clear explanation 👌

May 26, 2026
Brennan logo

Reply from Brennan

Hello Lesley / Eric
Thank you for the 5 star review. Always happy to help.
Jenny

Rated 2 out of 5 stars

Too many things are not working as they…

Too many things are not working as they should. The app is just about useless. Without a computer it’s almost impossible to get everything working as it should. Will only appeal to a very limited number of people.

May 12, 2026
Brennan logo

Reply from Brennan

Hello Robin
If the Brennan B3+ is not for you then we offer a no quibble money back guarantee. See here for details https://brennan.co.uk/pages/returns for how to return the Brennan and get your money back. If you would prefer for some help then we have a forum and extensive information on our website to get you up and running. The forum is here https://www.thebrennanforum.com/
Jenny

Hi Robin
Martin here - I have asked Paul to make contact and see if he can help. Email us at thebrennanb2@gmail.com let us know where you got to and what the problem is. We have many tens of thousands of happy owners so I am sure we can help.
Martin

Rated 4 out of 5 stars

Not too bad so far

Ordering, payment and delivery was excellent. Took no time at all to set up. Few issues with importing music from another database as lost majority of the album covers so had to add manually. Also a few truncated track titles which I haven’t got to the bottom of yet.like that it can link to my Sonos system so can have music throughout the home or in individual rooms based on my Sonos system set up. A new by to Brennan so still learning.

May 11, 2026
Brennan logo

Reply from Brennan

Hello Andrew
Thank you for your review and the positive comments. Not sure where your music was previously stored but there are guides on our forum at https://www.thebrennanforum.com/ on importing music in case you haven't found this already. There is a 200 character limit on names so maybe that is what you ran into.
Jenny

Rated 5 out of 5 stars

Good quality product

Good quality product, arrived quickly after ordering. Easy to set up and use with my Sonos speakers

May 11, 2026
Brennan logo

Reply from Brennan

Hi Ian
Thank you for your order for our Brennan B3+ and the 5 star review.
Jenny

Rated 4 out of 5 stars

Love the way it works with Sonos and…

Love the way it works with Sonos and the sound quality. Easy to add CDs ,many of which I am finding again after years. The App functonality and search is a bit clunky and needs to be improved. It is expensive but then all goo CD-players have become expensive due to lack of demand. Overall happy that I bought it and have recommended it to friends

May 22, 2026
Brennan logo

Reply from Brennan

Hi Tony
Thank you for buying our Brennan B3+ 2TB and recommending it to your friends. In fact Martin is working on a refreshed web UI. You can contribute through the forum. The improvements may percolate through to the app eventually but for now you may prefer the web UI.
Jenny

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