Brennan Reviews 

977
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 585 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product as a fantastic all-in-one solution and an outstanding piece of kit for music collections. Its excellent quality, including sound and build, is frequently highlighted, alongside the ease of use for ripping CDs. The delivery service is noted as swift, prompt, and stress-free, with orders arriving quickly. However, some customers noted initial issues, including product failures shortly after purchase or corrupted SD cards. Additionally, some found aspects of the user experience challenging, particularly complex setup for features like importing music or connecting wireless headphones, often requiring extra effort.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing various models as spectacular, great,... See more

User experience

Users describe ambiguous interactions with user experience, with many finding the setup process... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt, accurate, and fast... See more

Quality

Customers had positive experiences with quality, often describing products as spectacular, well-made, and... See more

Order

Clients share positive opinions on the ordering process, often describing it as straightforward and easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 4 out of 5 stars

The B7 we bought some years ago was spectacular- till it died and wasn't repairable. The B3 we replaced it with recently was also spectacular- but despite days of trial it could not be made to work. E... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC .... See more

Company replied

Rated 5 out of 5 stars

The Brennan B3 I purchased is perfect, it is the cd storage device I have been praying for. Excellent for storage of all of your CD collection, an easy set up process, straight forward app usage a... See more

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

977 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(977)

584 reviews in the last 12 months

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Rated 5 out of 5 stars

My B+ arrived well packaged and in mint…

My B+ arrived well packaged and in mint condition. The startup instructions were clear and everything went well. It was up and running within around 45 mins.
What isn't mentioned is that it works with an IPad and an IPad pro perfectly - useful with those of us with not too good eyesight!

April 29, 2026
Brennan logo

Reply from Brennan

Hello Phil
Thank you for the 5 star review and your useful comments on compatibility with your iPads.
Jenny

Rated 5 out of 5 stars

Quick solution to corrupted B2

Problem of corrupted SD card solved by Brennan promptly supplying another. I've had a B2 for 11 years and it still amazes me with it's performance.

April 29, 2026
Brennan logo

Reply from Brennan

Hi Christopher
Thank you for the 5 star review and your comments on your Brennan B2.
Jenny

Rated 5 out of 5 stars

A great device (B3)

A great device (B3)
Great to look through all my CDs while ripping them (a bit annoying as I have to listen to so many of them that I had forgotten)
Couple of issues setting it up but support team were great at helping and now works like a dream.

Well worth the expense, keeping all my music in one place which is easy to access.

April 7, 2026
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Reply from Brennan

Hi Ian
Thank you for the five star review and glad that you found the support you wanted.
Jenny

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great music machine just made for someone like me.

April 22, 2026
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Reply from Brennan

Hello Robert
Thank you for your order from Sweden and the 5 star review.
Jenny

Rated 5 out of 5 stars

Replacement `Programming disc

Placed order late pm for a replacement programming disc. Because my Brennen unit was out of warranty, the replacement price was confirmed over night and I was able to place the order with payment following morning, Unit despatched and received within 3 days

April 9, 2026
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Reply from Brennan

Hi Robert
Glad we got your Brennan up and running again with the new SD Card
Jenny

Rated 2 out of 5 stars

Very disappointed with this product.

Very disappointed with this product.
Bought the B3+ as a way to store my CD collection as was putting into storage during redecorating works and with view to saving space.
Didn't get chance to full test unit as works ran over, but now I have, I wish I'd tried it earlier as would have very likely returned.

Firstly, rip quality isn't great. Think I've yet to find one CD that doesn't have glitches in the form of small audible clicks or sections were there is slight shift in passage of play.

Not overly impressed with sound quality either.
My set-up uses a Denon AV receiver with the Toslink output. I've tried running CD player with the B3 simultaneously with same CD playing while switching between two and the sound quality from the B3 is a big let down.

A number of other disappointing features: no bundled remote control -come on? For the cost of the unit this seems very poor.

Also, having to buy an adapter to allow ethernet connection seems similarly shoddy for same reason. As is having an additional charge for postage.

All in all, I think a two star review is being generous, given these issues.

February 23, 2026
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Reply from Brennan

Hello Bernard
Sounds like you want a refund? I can’t see an email from you. You can return the Brennan B3+ for a full refund. See the instructions here at https://brennan.co.uk/pages/returns. Alternatively, email thebrennanb2@gmail.com. I will let Amanda know the return is ok.
Jenny

Hello Bernard.
I'd just like to re-iterate Jenny's message we will be happy to let you return your B3+ for a refund. I checked again and cannot see any email from you.
I'd also be happy to investigate the audible clicks issue. Obviously that doesn't normally happen so if you would like to send the B3 to our repair centre with a CD that shows this problem then we can put it right - assuming its not the CD.
The data sent on the optical output is exactly what comes off the CD (provided you haven't enabled the B3 graphic equaliser) so it should be identical to the optical output from any other CD player.
How did you make the comparison?
B3 doesn't come with a traditional IR remote because you can do so much more using the app or web UI on a phone. But I do accept that there is a simplicity and immediacy to old school remotes that mobile apps don't deliver.
We don't fit ethernet because the vast majority of our customers don't want it and as you have found - you can buy an adaptor for a couple of quid.
We'll be glad to hear from you at thebrennanb2@gmail.com and as I say if its not right for you we are happy to refund
Martin

Rated 5 out of 5 stars

Very impressed.

I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC . The sound quality seems very good , I had an Arcam system with B&W speakers & Subwoofer before . I can’t believe how heavy the old Arcam amp is compared to this new Brennan . They are currently awaiting sale when I get the new Brennan installed permanently.

April 21, 2026
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Reply from Brennan

Hi Steve
Thank you for the 5 star review and detailed review of your Brennan B3+ 1TB - more information helps potential buyers.
Jenny

Rated 5 out of 5 stars

Superb..!

Prompt delivery, great product and superb customer service… many thanks.

April 21, 2026
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Reply from Brennan

Hi Stephen
Thank you for the five star review for your Brennan B3+. Shame we couldn’t help you with the speakers but as Amanda said the war in the Middle East has interfered with stock levels.
Jenny

Rated 4 out of 5 stars

I got a refurbished B3+

I got a refurbished B3+ and it works fine but a bit slow ripping the CD’s. Nothing to be concerned about though.
Being able to control it from your phone is an excellent feature.
I would definitely recommend 👍

April 20, 2026
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Reply from Brennan

Hi Jim
Thank you for the thumbs up. Rip speed can vary. Martin wrote this notice about rip speed if you haven’t already seen it. https://brennan.co.uk/blogs/how-to-guides/a-note-about-rip-speed. But contact us if you think there is a problem. We are always striving for a five star review!
Jenny

Rated 5 out of 5 stars

Delivery service very good and prompt

Delivery service very good and prompt.
Very pleased, so far. Still early days finding my around the system.
Ask me again in a months time

April 20, 2026
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Reply from Brennan

Hi Brenda
Thanks for the five star review and happy you are enjoying your B3 so far. Part of the appeal of the Brennan B3 is you are not bored after 5 minutes. Lots to get your teeth into. Suggestions and help on our forum if you want it.
Jenny

Rated 5 out of 5 stars

Hi the B3 is everything I've been…

Hi the B3 is everything I've been looking for for years. Hated putting CDs on a laptop and then on to mp3 from my laptop so I'm really pleased with the B3 so easy to rip CDs. Just wish the app on my phone work a lot better. It's very glitch at times.

April 20, 2026
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Reply from Brennan

Hi Mike
Thank you for the five stars. Glad you are enjoying your B3 2TB, let us know if you can see any pattern to the app glitches, we generally recommend using the web UI if WIFI is a question.
Jenny

Rated 5 out of 5 stars
Brennan logo

Reply from Brennan

Hi Keith
Glad that you are happy with the Brennan B3+ 2TB - and happy we got things sorted. I will let Martin and Amanda know.
Jenny

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