Brennands.co.uk 

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See what reviewers are saying

Rated 5 out of 5 stars

Morphy Richards Accents kettle. Great item very fast delivery. Great company to deal with would recommend to anyone.

Rated 5 out of 5 stars

I am so pleased with the service I received from Brennands. My order was delivered very quickly and I am really pleased with my purchase. The price was great too! I would definitely recommend Brennand... See more

Rated 5 out of 5 stars

Great product, competitively priced. Easy to use web site with great support from a UK phone number staffed by friendly, efficient people. The only (slight) negative involved the courier/delivery s... See more

Rated 5 out of 5 stars

I ordered 4 deep sandwich makers as christmas presents for my family. When they had not arrived after 10 days I phoned Brennards who firstly were very apologetic and having found that the courier had... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

We are a family run online retailer of quality branded small domestic appliances. Our aim is to bring you the brands and products you want with the customer service you deserve.


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All reviews

(459)

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Rated 4 out of 5 stars

Strong sales lead to stock outs

I bought two chiller units within a few days of each other.
Service with the first one was first class but the second order was not dealt with the same speed.
It looked like the stock back up levels were not quite in tune so I reached a disappointed stage which was not present with my first order.
I will however be quite happy to recommend Brennands to others.

July 21, 2014
Unprompted review
Brennands.co.uk logo

Reply from Brennands.co.uk

Hi Mr Bates

Our sincere apologies for the slight delay with your second order. We have had unprecedented demand for this product and it has caused a slight delay with some orders. We have been reviewing our procedure and making changes to ensure that this does not happen again, and that future orders are dealt with as speedily and efficiently as your first order

Its certainly the right weather for having a drink chiller at the moment, and we hope you are now enjoying the benefits of these products. Let's hope the lovely weather continues and we all enjoy a hot and sunny summer!

Hope to deal with you again

Kind Regards
Brennands

Rated 5 out of 5 stars

Great company and service

I purchased a drink chiller. The price was excellent and the service and delivery the same. Nice to see a family business putting the big boys to shame, well done Brennands and I shall be back!

July 17, 2014
Unprompted review
Rated 5 out of 5 stars

Very competitive pricing

Bought a toaster recently that I has been going up in price on other websites or was no longer available. Found it here for the cheapest price I had seen it. Great value and delivery was quick (on a Saturday). Would definitely use this site again.

June 13, 2014
Unprompted review
Rated 1 out of 5 stars

Another company that accepts orders and payment for goods they cannot supply.

Ordered an Air Conditioner from Brennands which showed in stock on their website only to be advised the following day that they could not supply the order due to them not being able to obtain the item. Whilst payment was refunded in a timely manner there is no excuse for advertising goods that you cannot supply. Investing in stock management software and dealing with reputable suppliers avoids such issues. Brennands should give these two ideas a try sometime.

Brennands response to the above situation was to email an apology which included a miserly 5% discount for future purchases. Like I'm ever going to use them again...yeah right!

May 22, 2014
Unprompted review
Brennands.co.uk logo

Reply from Brennands.co.uk

Hi

I'm really sorry to hear you did not have a positive shopping experience with us. We work very hard to ensure our stock levels are correct at all times, but unfortunately with the number of products we stock and because we sell on several different venues, on the odd occasion things can go wrong. I am pleased to hear that as soon as the error was spotted, officers acted quickly to try and resolve this for you

Again, our sincere apologies for any disappointment or inconvenience caused

Kind Regards
Brennands

Rated 5 out of 5 stars

Good all round Company 10/10

Having seen the how good this crepe/pancake pan was my next mission was to find
the cheapest place to buy it.
Brennands seemed to have the best price so wasn't expecting a quick delivery how wrong was I it came within 48 hours and really well packaged.
10/10 Brennands. I had not heard of the company before but will definitely use you again

March 13, 2014
Unprompted review
Rated 5 out of 5 stars

brilliant service and price

A good website, easy to navigate and just the product I was looking for. Competitive price with very speedy delivery. Emailed asking for vat receipt, and again a very speedy reply.

March 5, 2014
Unprompted review
Rated 5 out of 5 stars

Competitively priced; speedy delivery; NOT Amazon!

Haven't opened my Vax yet, so can't comment, but all else was great, plus I prefer to give my business to a relatively small UK business, rather than swell the untaxed coffers of the gigantic corporation that is killing off many smaller competitors etc etc

February 4, 2014
Unprompted review
Rated 2 out of 5 stars

item arrived damaged and still waiting for item to be excahnged or refunded

Item Purchased several weeks ago and arrived very badly damaged. Sent an immediate email and photos to the seller and after several voice mails we did connect and am hoping to receive a replcement item that's not damaged. Certainly taking a whhile to sort out.

February 3, 2014
Unprompted review
Brennands.co.uk logo

Reply from Brennands.co.uk

We believe this to be a malicious review left by a competitor. This person has left numerous bad reviews for us for the same order, of which most reviews have been removed as per trustpilot's rules that only one review can be left for one order

Unsuprisingly, the apparently damaged item was never returned, despite us providing a free return label

We strive hard to offer the best possible service, and are quick to resolve any problems if an item is damaged by the courier by arranging a free return. As our customers, both new and old, can see from our feedback, the vast majority of our customers leave very complimentary reviews

Rated 5 out of 5 stars

Prompy Service

This was a Christmas present (!) for my grandson - just setting up home - and I was amazed how quickly this came. Ordered 21.00 hours Monday - arrived 11.15 Wedneday. He gave us your site and we will be checking it again. Thankyou

December 31, 2013
Unprompted review
Rated 5 out of 5 stars

Quality goods, great service and delivery

The item was just what i wanted, just as described on the website, and delivered promptly and safely. I had about 2 weeks in which to cancel and my payment was not collected untyil that time had expired - that was a reassuring safety valve.

December 26, 2013
Unprompted review
Rated 5 out of 5 stars

Great customer service

Bought an item form Brennands the first one was faulty. Emailed had a quick response and instructons on how to send it back. Great communications and no quibble replacement product sent. Would recommend using this company.

December 9, 2013
Unprompted review

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