Brennands.co.uk 

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See what reviewers are saying

Rated 5 out of 5 stars

Morphy Richards Accents kettle. Great item very fast delivery. Great company to deal with would recommend to anyone.

Rated 5 out of 5 stars

I am so pleased with the service I received from Brennands. My order was delivered very quickly and I am really pleased with my purchase. The price was great too! I would definitely recommend Brennand... See more

Rated 5 out of 5 stars

Great product, competitively priced. Easy to use web site with great support from a UK phone number staffed by friendly, efficient people. The only (slight) negative involved the courier/delivery s... See more

Rated 5 out of 5 stars

I ordered 4 deep sandwich makers as christmas presents for my family. When they had not arrived after 10 days I phoned Brennards who firstly were very apologetic and having found that the courier had... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

We are a family run online retailer of quality branded small domestic appliances. Our aim is to bring you the brands and products you want with the customer service you deserve.


Contact info

All reviews

(459)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

table top oven.

ordered a table top oven which was delivered very quickly. Unfortunately it was damaged but i have received a full refund and collection of the item was arranged by Brennands with no trouble at all. Will definitely look at using this company again.

August 12, 2013
Unprompted review
Rated 5 out of 5 stars

Friendly, professional, quick and reliable service - highly recommended!

Googled various companies looking to buy a Miele hoover online and Brennands were competitive with price so decided to go with an independent company rather than overpriced high street store. Ordering was quick and easy, email confirmation said to allow 3-5 days for delivery... product was here in under 24hrs and exactly as expected.

Cannot recommend highly enough, not only for their speedy, professional service but for using a reliable and friendly courier company too! I placed another order on the same day with a high street retailer, who is still yet to deliver...!

I will definitely be recommending Brennands to family and friends as well as going direct for future purchases. Best yet, you're supporting an independent family-run retailer rather than a high street giant!!!

August 2, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Elgento Coffee Percolator

Fast efficient service from Brennands. Ordered item on Sunday and received on Tuesday morning. Very pleased with the percolator makes coffee very fast. I like Waitrose Expresso Ground Coffee and find that the result is just as I like it. Would not hesitate to recommend this item.

July 31, 2013
Unprompted review
Rated 1 out of 5 stars

Bad Service

The speed of delivery was fast but the standard of item was VERY poor. When I removed packaging, I could then tell that the item was NOT new. The box was extremely battered with holes. It had already been opened because it was loosely shut with some new sellotape. Back of manual had grease stains and the item was covered with old plastic bags. There was also a hole in the top of the blender base and inside of the jug was stained and scratched! This was my first order (and last!). I told Brennands that the item was used. Their response was, "I’m sorry to hear there is a problem with your purchase. All our items are new and we don’t stock any seconds, so I can only assume a previous return has been mixed up with the new stock in error." ....Hmmm. Item collected by courier - awaiting refund.

July 30, 2013
Unprompted review
Brennands.co.uk logo

Reply from Brennands.co.uk

Hi

I'm sorry to hear this, and for any inconvenience it may have caused to you. I have looked into this further, and it seems that a return may have been mixed up with new stock, and sent to you in error.

However, we do now have the item back, and your refund has been processed, so hopefully that resolves the matter for you.

If you do require any further information or assistance, please don't hesitate to get in touch, and we will be happy to help

Kind Regards
Brennands

Rated 5 out of 5 stars

Well impressed

Brennands kept me well informed of the situation regarding my purchase. It arrived early and in perfect condition. Well impressed with their service.

July 29, 2013
Unprompted review
Rated 1 out of 5 stars

Terrible

Not only was my order "damaged in transit" they failed to inform me or even offer a replacement or any money off for the inconvenience (ordered a vax vacuum) then when u called the customer service line the lady was extremely rude and unhelpful I will NEVER EVER shop here again it was a disgrace instead I went with sainsburys who offered a quick easy and helpful service.

July 27, 2013
Unprompted review
Brennands.co.uk logo

Reply from Brennands.co.uk

Hi Miss Wyatt

I'm really sorry to hear you are not happy with the service you received from us. We try hard to offer an excellent service, and we have clearly failed to do that on this occasion

I will investigate this further, and speak to the officer concerned, to ensure that we learn from this error, and I will email you with the outcome of my investigation

Thank you for bringing this to our attention, as it gives us a chance to look at where things went wrong and put procedures / training into place to ensure that it doesn't happen again

Kind Regards
Brennands

Rated 5 out of 5 stars

Fast and efficient service

You are always a bit sceptical about ordering from someone new but this was a pleasant experience, the ordering process was easy and the goods arrived within three days. I would highly recommend.

June 27, 2013
Unprompted review
Rated 5 out of 5 stars

Brennands, great service it's the real deal!!

Hi, must admit I had not heard of this company 'Brennands' before and I was slightly nervous about ordering an expensive item in case I didn't receive it, you hear so many stories about how people can get 'duped'. Anyhow, I realised the item I wanted was cheaper than all the other companies I had looked at and took the plunge and within a few days my item was delivered. I couldn't believe that it was here, and everything was in order! I will look up this company again before I use anyone else.

June 18, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service, quick delivery and great communication.

I am very pleased with my purchase from Brennands. The stove fire heater I ordered was even nicer than I expected it to be. I had regular emails from Brennands keeping me up to date with my purchase and delivery, and it was delivered within 3 days of my payment. I would recommend Brennands and would definitely buy from them again.

June 18, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I bought a cream electric stove fire, it was exactly as described on the website. Prompt delivery and very pleased with the purchase.

June 12, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

I chose Brennands for my Rowenta iron as it was the best price. Great communication and super fast despatch - arrived the following day! Will definitely recommend and use them again.

June 11, 2013
Unprompted review

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