Brewers Decorator Centres - St Austell Reviews 

90
TrustScore 5 out of 5

4.8

8 St Austell Bay Business Park, Par Moor Road, PL25 3RF St Austell, GB


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Rated 5 out of 5 stars

I went to Brewers Decorator Centre to purchase a specific wood preserver brand which I had failed to locate in my normal DIY stores. WOW what a surprise, the staff were extremely helpful and it wasn'... See more

Company replied

Rated 5 out of 5 stars

Just recently started using Brewers as its over 20 miles away from home. But found their range of products brilliant in comparison to whats available local to me. So far im impressed with the servic... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Brewers St Austell - got some dulux trade samples mixed at the shop, then went on to order chosen paint online, picked them up from the shop when ready - really smooth process

Company replied

Rated 4 out of 5 stars

Staff are always helpful and patient with beginners. I think it's useful buying my paint from a company which supplies professionals. I got used to buying from Brewers with my hubby when they sup... See more

Company replied


Company details

  1. Paint Store
  2. Decoration and Interior Design Store
  3. Interior Designer
  4. Wallpaper Store

About Brewers Decorator Centres - St Austell

Written by the company

funny GIF Trade Deals Paint Wallpaper Woodcare All Brands

Who are Brewers Decorator Centres?

Transform your space with Brewers, your go-to destination for top-tier paint, wallpaper, and woodcare supplies. With over a century of expertise, we cater to DIY enthusiasts, seasoned decorators, and contractors alike. Explore the finest brands across our network of 200+ stores and online.

Contact info

  • 8 St Austell Bay Business Park, Par Moor Road, PL25 3RF, St Austell, United Kingdom

  • 01726 816847

4.8

Excellent

TrustScore 5 out of 5

90 reviews

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4.8

All reviews

(90)

2,056 reviews in the last 12 months

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Rated 5 out of 5 stars

Choices

I knew Brewers would be able to give me a good range of the colour teal I needed for my bedroom walls & to match the feature wallpaper I had purchased.
When I’d narrowed down the choice to three, I was able to get sample pots. Finally chose Dulux Proud Peacock, which they had ready for me to pick up after ordering on their online shop.

June 25, 2022
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, went into store with idea of what needed was given a colour chart (made decision harder as loads of colours to choose from), ordered all paints online received next day,

The paint is excellent my external walls on house was in a very bad state with cracking, blistering, multi coloured old paints, I prepared the walls pressure washed, primed before coating with Albany Lilac Masonry and OMG with just 1 coat my house looks amazing couldn't ask for better.

August 7, 2021
Rated 1 out of 5 stars

Lazy

My paid for item was not in stock. Did not bother to let me know. Phoned store after 2 weeks to cancel order.

June 28, 2021
Brewers Decorator Centres - St Austell logo

Reply from Brewers Decorator Centres - St Austell

Dear Sarah
I'm sorry that on this occasion we didn't meet our usual high standards and that we weren't able to fulfil your order. I hope we're able to welcome you into branch to help with your decorating supplies in the future.
Kind regards
Nicky

Rated 2 out of 5 stars

Ordered some teak wood filler online…

Ordered some teak wood filler online but whenI went into store to collect I was told that it had to be ordered and was not in stock at my selected store. This was not made clear on the website. Cancelled the order.

March 26, 2021
Brewers Decorator Centres - St Austell logo

Reply from Brewers Decorator Centres - St Austell

Hi Martin,

Thank you for taking the time to leave us a review.

We have spoken with the team at St Austell to understand more about your order. Unfortunatley, you visited the store just a few hours after placing the order but as advised when ordering the item and on receiving your order confirmation, the item was not currently in stock in the store and would be ready for collection in up to 8 working days and the team would be in touch to let you know when it was ready to collect.

Kind Regards,
Amber

Rated 1 out of 5 stars

I ordered several sample pots but two…

I ordered several sample pots but two were substituted for another colour. Not what I asked for or expected. I was told that it was not possible to provide the colours I ordered as there would not have been enough tint in a small pot of that size. Why advertise them then? Surely the same would apply to all samples as the colour is based on a percentage of the tint to the base colour.
Haven't received the refund for these two samples yet. The driver took them back to the shop and promised a refund.
Poior service. I shan't use brewers in the future!

March 23, 2021
Brewers Decorator Centres - St Austell logo

Reply from Brewers Decorator Centres - St Austell

Dear Mr Jones
I'm sorry that the refund has not yet been carried out. I have asked the store to get in touch with you by phone to process this.
Kind regards
Nicky

Rated 1 out of 5 stars

Bad experience

We ordered on line, had to chase, then called customer service as getting nowhere fast. Spoke to James so helpful. Apparently the volume of your stock item Albany paint was out of stock ? ( give us smaller measures I would have thought !) we were held up on our progress /job due to poor service.
James Sorted our issue out with your St Austell branch. The manager who drove a VW pasatt delivered the paint the next day but what a grumpy ol so.... never smiled, apologised or anything. I updated James.
I’m an Eastbourne gal, always used brewers in Sussex homes and now our Cornish business, in Looe, Cornwall

February 11, 2021
Brewers Decorator Centres - St Austell logo

Reply from Brewers Decorator Centres - St Austell

Thanks for taking the time to write your review. I'm sorry on this occasion we didn't fulfill the order as swiftly as we would have liked and appreciate your patience. After speaking with our customer service team I was pleased to learn that we were able to liaise with the store on your behalf and get the paint delivered to you as quickly as possible.

We look forward to serving you again in the future with a speedy service.

Kind regards
Nicky

Rated 5 out of 5 stars

Ordered on line

Ordered on line. Collected next day. Although one item was out of stock on line, the item was available on collection. All good

July 1, 2020
Unprompted review

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