Brickhouse Farm Cottages Reviews 

194
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Unknown entity when booked. Have waxed lyrical since our visit. Recommended and left leaflets on our return to Chelmsford. Love all the staff, although Erica was my initial contact. Nothing to... See more

Company replied

Rated 5 out of 5 stars

Another fantastic break at Brickhouse Farm Cottages. Our fifth visit and second in Holly. Brilliant facilities especially when it's just me and the hubby who is quadriplegic. The H frame hoist is s... See more

Company replied

Rated 5 out of 5 stars

This is our 3rd time staying at poplar, brickhouse Cottages and it just as beautiful and pleasant as the first stay if not better as this time we took our little baby boy with us too. Obviously due to... See more

Rated 5 out of 5 stars

Wonderful place nothing is too much trouble, all staff are friendly and helpful. The Bistro has a nice relaxed atmosphere, food is delicious. My husband is wheelchair bound and cannot always get near... See more

Company replied

Company details

  1. Cottage

Information provided by various external sources

Superb Disabled Access & Facilities Accessible Hot Tubs Sizes vary sleeping up to 12 Dog Friendly in 4 cottages Children's Recreation Area Accessible Fishing Lake Profile & Electric Beds Ceiling Track Hoists Wheel in Wet Rooms Our 12 outstanding cottages are set on Brickhouse Farm amongst acres of stunning countryside. The Cottages vary in size, from 2 to 5 bedrooms, and were purpose built in 2013 to provide holiday accommodation for families, friends and carers in the most tranquil surroundings of Hambleton yet only a step away from the razzle dazzle of Blackpool!


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(194)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Poplar Cottage

This was our third stay here in Poplar cottage. We really enjoy our stays there and have booked for next year. It’s also good that we can take our dog. The bistro is lovely and serves fantastic food, it’s also great that they deliver to your cottage. Our only thought was that a small amount of things needed seeing to in the cottage. The kitchen tap dripped constantly and the kitchen sink made a terrible noise when draining. The water in the downstairs wet room took a long time to clear. The fridge had recently been replaced and it didn’t have the same freezer part in the top, which was needed to keep frozen veg and ice cream to be stored but couldn’t be. The cottage is still fantastic and I would like to also point out that the reception staff, especially Erika, are all lovely and very helpful.

September 26, 2020
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Hi there Ann, hope you are all well!! I've been meaning to tell you that we have replaced the fridge with a fridge freezer and the wet room drain was cleared.
Thank you for the nudge :) Kindest regards Erica and the Brickhouse / Lakeside Team :)

Rated 5 out of 5 stars

Wallnut cottage at Brickhouse farm was…

Wallnut cottage at Brickhouse farm was everything we needed and more. The spacious open plan area combined with the privacy of the all en-suite rooms was ideal for our needs. The setting on the Small lake was beautiful. The allocated parking spaces worked very well and the additional parking was only a short walk away. The on site cafe and small shop provided everything we needed. The whole service team were so accommodating. Eating at the restaurant was Covid secure and all the team headed by Michelle were second to none. The take away service was ideal too - and the flexibility ideal.
We will definitely be back. Thank you

September 19, 2020
Unprompted review
Rated 5 out of 5 stars

Brickhouse Cottages at Hambleton

This is the second visit to BrckhouseFarm Cottages for our family and yet again has never failed to impress us all with the place and facilities provided for our special needs, the level of personal service by the family and staff were second to none ,Access to both the Bistro and Hydrotherapy pool is great as is the Quality of food, can highly recommend this venue for any family whose needs are a little special.

September 14, 2020
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Mr Haycraft, thanks so much! Your review means such a lot to us. I've passed it round all the staff and it will spur us all on to help other and to keep up the great work. Kindest regards Erica & the Brickhouse Team :)

Rated 5 out of 5 stars

We adore Brickhouse

We adore Brickhouse! Immaculately clean, wonderful staff who can’t do enough for you, and the food is superb (as is the wine). We’ve never been anywhere where we can truly relax as a family. 2/3 of us are in chairs so holidays were always stressful until now :) . Everything is adapted, even the hot tubs have a hoist! Our son loves it so much he learnt to say ‘tub’. Counting the day until our next visit. Thank you :)

September 14, 2020
Unprompted review
Rated 5 out of 5 stars

3rd year at Holly cottage

3rd year at Holly cottage, what a lovely and friendly place. Nothing is to much trouble for the staff. We find it difficult to eat out as our daughter does not tolerate people around her it makes her noisy very noisy. So the Staff kindly brought take out to our cottage for us. What a lovely thing to do. I would so reccomend a visit and stay at Brickhouse cottages . All adapted for wheelchair access and hoists even access to hot tub which my daughter loved. So a big thankyou to all the staff at Brickhouse and we will see you again next year

September 14, 2020
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Hi there Samantha. Kindness comes free of charge :) Great to see you back. Do take care and we will see you soon.
Kindest regards & the Brickhouse Team

Rated 5 out of 5 stars

Great holiday during COVID 19…

We have been using disabled friendly holidays for a few years now this is by far the best, we had our three grandchildren Ages 5, 12 and21 with us who are not disabled they also had a great time Would definitely go back

September 13, 2020
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Sounds like you all had a superb family holiday here at Brickhouse! We look forward to seeing you all back here soon . Do take care all! :) Kindest regards Erica and the Brickhouse Team

Rated 5 out of 5 stars

A truly relaxing week with great…

A truly relaxing week with great service from all the staff who always go the extra mile to ensure the best possible experience at Brickhouse Cottages.

September 12, 2020
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

You are part of us and we look forward to see more and more of you back in the near future ;) Love from Erica and the Brickhouse Team x

Rated 4 out of 5 stars

My second home

As usual lovely stay with everything we needed just a shame we were unable to use the pool this year we hope you can also get the cottage smelling a little better next time but we would like to complement the chef at the bistro for his wonderful food and also the ducks for their free entertainment my dog apologies for any damge done to the carpet in the downstairs bedroom it was just so exciting love Chloe and team XX

September 12, 2020
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Hi there Chloe. Great to hear from you and all your comments have been noted and you will be glad to know the problem you mentioned has now been rectified so all is back to normal. Looking forward to seeing you ladies back for a little dog loving too :) Take care all. Kindest regards Erica x

Rated 5 out of 5 stars

This is 5 star accessible accommodation.

This is 5 star accessible accommodation. Not only do they provide ceiling track hoists - even for the hot tub - and lots of other equipment but the properties are beautifully decorated and furnished. It feels rather luxurious.
The staff were very friendly and helpful. You felt that they genuinely cared and took a real pride in the place.
We thoroughly enjoyed the Bistro. It was an added bonus to be able to eat well on site.
I must also mention the resident ducks which were an added delight.

September 12, 2020
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Julia.....it sounds like Brickhouse suited you all and its just great to hear your comments about our Team, they do genuinely care :)
Look after yourselves and we will see you all back here soon. Kindest regards Erica and the Brickhouse Team

Rated 5 out of 5 stars

The cottage was amazing

The cottage was amazing. Great for my wheelchair user husband with enough space to share with my daughter and her children. The hot tub was a welcome extra.
Just what we needed after the lockdown.

September 12, 2020
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Sounds like your holiday was the best medicine ever!!! Keep well and we hope to see you return to Brickhouse soon. Kindest regards Erica and the Brickhouse Team

Rated 5 out of 5 stars

A lovely place to spend a holiday

A lovely place to spend a holiday. Facilities for the disabled were excellent. The bistro was also an excellent place to visit. All staff are very helpful and kind. This was our third visit and we will return again.

September 12, 2020
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Lynn, so glad we are keeping our standards high. Our visitors mean the world to us so thank you for taking time out to reflect. Take care all and see you soon :) Kindest regards Erica and the Brickhouse Team

Rated 5 out of 5 stars

A beautiful place to stay

A beautiful place to stay. Cant recommend highly enough.
Brilliant modern facilities a home from home with everything you could need without it feeling a clinical space.. making the holiday one we could all relax on and enjoy. The team are so friendly and on hand .. nothing was too much trouble. It says a lot when the family of x4 twenty year olds ask u to rebook for next year within a day of staying there!. A week never seems long enough. We are already counting down to our stay next year.

September 12, 2020
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Hee Hee...great to be part of keeping the family together. Takes care all and see you all soon, Claire.
Kindest regards Erica and the Brickhouse Team :)

Rated 5 out of 5 stars

We can't praise Brickhouse Farm…

We can't praise Brickhouse Farm enough,I have lost count of the number of times we have stayed,must be over 20.We both love it,our 'little piece of paradise'.The cottages are lovely,the staff can't do enough for you and the Bistro is excellent.Can't wait to get back in a few weeks.

September 12, 2020
Unprompted review
Rated 4 out of 5 stars

accommodation is fab (despite expensive) but whole experience left me a little annoyed

Fantastic facilities but little things annoyed me.
There’s no doubt that the standard of accommodation is great and having a ceiling track hoist and lovely wet room make life much easier when looking after my tetraplegic husband. In saying that, it is what you’re paying for. However, I struggle to understand how the in-house brochure can say the price is £760 and yet you’re charged £100 for a profiling bed etc. giving a total cost of over £1100! Other places we stay, these things are included free if charge. The little things that I’m annoyed about are: no hand soap in the bathrooms; not enough toilet rolls for a few days never mind a week; only samples of the washing up liquid etc that they insist you use; discrepancy between hydrotherapy pool cost in brochure and actually paid (£35 vs £40); having to clean thoroughly and strip the beds before leaving (which when you’ve a young child and a severely disabled husband isn’t easy when packing) despite cleaners coming in as soon as you leave.
These points all disappointed me and are the reason it isn’t 5star.

October 26, 2019
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Hello there Yvonne. Thanks so much for the time and thought you have put into this review.
Let me try to shed some light on a few points. Only 5 out of our 12 cottages don't have a profiling bed in situ and the cottage you chose, Willow, is one of these. On request we did remove the existing single divan bed and install a profiling bed which yes we do charge £100 per stay for, we are sorry you find this should be included in the £760 charge.
The only other charge you had was for your lovely dog which was £50. Please be assured we put so much thought into our accommodation, bistro and hydro charges and do our very, very best to keep costs fair. Again this is the reason we ask our visitors to leave the cottage in certain conditions to help with cost however if this is not possible extra cleaning can be arranged for £50.

As you booked through an agent, any additional charges you paid would have been to them.

We do hope to see you again and if you need any help choosing a cottage or going through details just give me a call on 01253 702122. Look forward to hearing from you, regards Erica

Rated 5 out of 5 stars

Perfect from beginning to end

Perfect from beginning to end. Easy to book, tranquil and scenic location, stunningly thoughtful and perfectly accessible lodges for everyone, particularly those with physical disabilities. Homely, modern, clean, spacious, welcoming and incredibly comfortable. Close enough to Blackpool to see the sights and visit the attractions there, but just far enough away to think you're on a relaxing retreat. Can't recommend it enough. We will definitely be back!

October 13, 2019
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

I have just noticed we didn't reply to your review. Super you had a great time here at Brickhouse. The Cottages, Bistro and Hydro pool are all Covid Safe and back up and running so hope to see you all soon. Kindest regards Erica and the Brickhouse Team :)

Rated 5 out of 5 stars

Had a fantastic time in maple cottage…

Had a fantastic time in maple cottage all the facilities you could ask for a clean and friendly place the staff are so helpful.The new bistro sells delicious food and a lovely atmosphere, the hydro pool is clean fully equipped a fantastic place to stay

August 28, 2019
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Hi Beverley many thanks for your lovely comments, we are so pleased you enjoyed your stay here with us and also enjoyed the facilities on sight. The Brickhouse team.

Rated 3 out of 5 stars

Pine cottage

Pine cottage. Brick house farm cottages complex is a brilliant place for the disabled and the facilities they offer, except for the pot holes from the car park to the cottages when you have a wheelchair to manoeuvre. When it rains the pot holes fill with water making everywhere really dirty. The cottage itself was not the same standard as our previous visit in 2017. The wet room on arrival had faeces on the shower chair and the floor looked like it hadn’t been mopped for weeks. We had to clean all 3 bathroom floors and toilets before we could use them. On inspection of the mattresses we found urine stains on one hairs on another and coffee or fetal stains on another. The two carpets in the downstairs bedrooms had more stains than the natural colour of the carpets. The tiled floor downstairs had dirty footmarks around the entry sight plus more fluff under the settee than on a sheep’s back, finding under the settee a yogurt pot and orange cartoon and a bottle of hand cleaner. The only let down in the kitchen was the fridge which didn’t work properly as the door didn’t fit the appliance which resulted in us losing a lot of food. After a day out we came back to rain pouring out of the gutter above the front door making it hard to gain entry wen we did get in the inlaid dooor mat was flooded. We rang to tell them two days later someone came to clear the guttering and we were told we had ruined his evening by fetching him out. On departure day we told them all the problems we had and they agreed with our findings that what we said was true and received an email to confirm this.

August 27, 2019
Unprompted review
Rated 5 out of 5 stars

Hydrotherapy pool

Just used the hydrotherapy pool for the first time. It's fantastic and have booked to go again. Highly recommend these facilities to everyone.

August 27, 2019
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Hi Anna you all seemed to be having a great time in the pol, we are so glad you've all enjoyed yourselves. Many thanks for the great review. The Brickhouse team.

Rated 5 out of 5 stars

The best disabled facilities anywhere

An amazing place with facilities that make your stay so much easier than it might otherwise be. Just finished our 4th week there and already booked for next year. The addition of the new hydro pool and bistro make it even better and looking forward to the sensory room next time too. Staff are all so lovely with nothing too much trouble. Many thanks to you all once again

August 27, 2019
Unprompted review
Brickhouse Farm Cottages logo

Reply from Brickhouse Farm Cottages

Hi Katie it was lovely to see you once again and we are so glad you are still enjoying the cottages, looking forward to seeing you all again and many thanks for the lovely review. All the Brickhouse team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look