Brickhunter Ltd Reviews 751

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and efficiency in matching and supplying the right products. Many people found the ordering process easy and appreciated the prompt and reliable delivery service, often noting that products arrived in great condition and on time. However, some customers experienced issues with delayed deliveries, occasionally without prior notification from the company. A few people also reported receiving damaged bricks or a product that did not match the online description, and one reviewer found the delivery cost for small orders to be disproportionately high.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the excellent and efficient support... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speedy and prompt... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the wide choice of... See more

Order

People report positive experiences with the ordering process. Customers found ordering easy, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent outfit and service. Was a relatively small job, but quite detailed and with a rather exacting client, needed to match/blend two different bricks (which they did superbly), including some bri... See more

Company replied

Rated 5 out of 5 stars

I used Brickhunter Ltd to track down some bricks that were proving hard to locate, from my first email Gary Heeson was a pleasure to deal with, he replied promptly and really helpful plus everything... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service! I needed a relatively small number of reclaimed bricks to build a garden BBQ and Brickhunter delivered exactly what I wanted. The bricks arrived in great condition and were d... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant. Emailed to ask for availability and price. I received an email back quickly with a quote which was very competitive. Ordering was easy and delivered within time frame.

Company replied


Company details

  1. Building Materials Supplier
  2. Brick Manufacturer
  3. Building Materials Market
  4. Building Materials Store
  5. Masonry Supply Store

Written by the company

Helping people buy bricks happily is what we're all about at Brickhunter. With a range of specialist end-to-end services and an unrivalled team boasting more than 200 years' industry experience, everything we do is designed to help you navigate the journey to successful brickwork.


Contact info

4.8

Excellent

TrustScore 5 out of 5

751 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great help from Barry Ault

I ordered 3k bricks and 1.5k brick slips, and had a brilliant experience with Brick Hunters. Barry Ault was my sales agent and was super helpful - he found us some london stock bricks at a much better price than any other website. I'm now so pleased with our garden walls. Barry was very quick to answer messages and helped us to arrange a very quick delivery. Huge thank you!

July 5, 2024
Unprompted review
Rated 1 out of 5 stars

Not an enjoyable experience

It has been very disappointing to order large amount of bricks then the colour I wanted were sold out. Tried to match bricks again then the yard has shortage of staff hence the haulage was cancelled then I have been told the batch I ordered may not be ready , then when it's ready rearranging haulage is an issue again . I felt disappointed and wish I ordered from local brick company paying few more quids rather than waiting patiently will the delivery ever happens ?

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

I was struggling to match a small…

I was struggling to match a small number of bricks for a garden wall extension. Brickhunter were so helpful not only finding a good match but also happy to sell a small quantity. They were prompt to reply to emails and delivery simple and on time.
Great service.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Super fast response from initial…

Super fast response from initial enquiry and a fast quote. Good price which included hiab delivery. Only area for improvement would be to update on delivery sooner, even if there is no info, let the customer know that. It saves having to chase things up unnecessarily. Would highly recommend

July 12, 2024
Rated 4 out of 5 stars

Good service.

The service we received from Brickhunter was really good. Communication was great. We received our delivery within 48 hours, despite a lead time of 3-5 days. The delivery was not rushed and considerate (they placed the bricks exactly where I needed them).
The only reason why I have given four stars, is because Brickhunter could not price match another supplier who was 15% cheaper; and the reason why I did not purchase from the cheaper supplier was because they only had 70% of the 2,000 bricks I needed.
Overall I am satisfied with the service and recommend Brickhunter for your brick needs.

July 4, 2024
Rated 5 out of 5 stars

Quick and easy

June 27, 2024
Unprompted review
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thanks Nikki! We really appreciate your feedback - please let us know if there's anything else you need and we'll get to work 🙂🧱

Rated 5 out of 5 stars

For an ordinary/lay customer like me

For an ordinary/lay customer like me, Mark was very engaging and helpful in providing cost estimate, sending pictures, and responding to queries quickly. Thanks for the help and for the bricks.

June 27, 2024
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Brilliant - thanks for sharing such fantastic feedback, we really appreciate it. Please let us know if there's anything else we can do to help 🧱🙂

Rated 5 out of 5 stars

Spot on found bricks I needed super…

Spot on found bricks I needed super fast delivery and helped me all the way. And the price was better then expected

June 14, 2024
Unprompted review
Brickhunter Ltd logo

Reply from Brickhunter Ltd

This is so great to read - thank you for taking the time to share such brilliant feedback! Please let us know if there's anything else we can do to help 🧱🙂

Rated 4 out of 5 stars

All good

All good so far. Not used them yet. Ordering and delivery good. Really great you can telephone and speak to really nice man.

June 13, 2024
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Great to hear - thanks for leaving us such glowing feedback, Yvonne. We really appreciate it. We're always looking for ways to improve our services, so please get in touch to let us know what we could have done differently to inspire a 5-star review: marketingteam@brickhunter.com 🧱🙂


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