Brickhunter Ltd Reviews 751

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and efficiency in matching and supplying the right products. Many people found the ordering process easy and appreciated the prompt and reliable delivery service, often noting that products arrived in great condition and on time. However, some customers experienced issues with delayed deliveries, occasionally without prior notification from the company. A few people also reported receiving damaged bricks or a product that did not match the online description, and one reviewer found the delivery cost for small orders to be disproportionately high.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the excellent and efficient support... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speedy and prompt... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the wide choice of... See more

Order

People report positive experiences with the ordering process. Customers found ordering easy, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent outfit and service. Was a relatively small job, but quite detailed and with a rather exacting client, needed to match/blend two different bricks (which they did superbly), including some bri... See more

Company replied

Rated 5 out of 5 stars

I used Brickhunter Ltd to track down some bricks that were proving hard to locate, from my first email Gary Heeson was a pleasure to deal with, he replied promptly and really helpful plus everything... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service! I needed a relatively small number of reclaimed bricks to build a garden BBQ and Brickhunter delivered exactly what I wanted. The bricks arrived in great condition and were d... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant. Emailed to ask for availability and price. I received an email back quickly with a quote which was very competitive. Ordering was easy and delivered within time frame.

Company replied


Company details

  1. Building Materials Supplier
  2. Brick Manufacturer
  3. Building Materials Market
  4. Building Materials Store
  5. Masonry Supply Store

Written by the company

Helping people buy bricks happily is what we're all about at Brickhunter. With a range of specialist end-to-end services and an unrivalled team boasting more than 200 years' industry experience, everything we do is designed to help you navigate the journey to successful brickwork.


Contact info

4.8

Excellent

TrustScore 5 out of 5

751 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

5 Star service

Mark Elliott has always been a great help with enquiries and problem solving. Gets all my enquiries and comes back ASAP with all the necessary info!

Great Job.

November 21, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. Mark contacted me back really quickly and offered really good advice. Deimante then had brick samples sent to me for verification on Mark's recommendations. These arrived within about two days from my initial enquiry.
They've gone above and beyond and I'm really impressed.
I'm very grateful to them both for helping me.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service as I didn’t know how to find matching bricks for my house.
The process is easy and they communicate promptly.
Found the closest match !

October 29, 2024
Rated 5 out of 5 stars

Great Service

Mark found a brick that was almost a match and I cannot thank him enough.

October 2, 2024
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thanks for leaving such fantastic feedback, Darloboy - we really appreciate it! Good luck with your project and please let us know if we can help with anything else 🤩🧱

Rated 5 out of 5 stars

Helpful service

Helpful service, with quick and clear responses to any queries. Bricks arrived on scheduled day. Thanks to Barrie and the team.

September 26, 2024
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Reply from Brickhunter Ltd

This is really great to read, David - many thanks for taking the time to share your feedback. Please let us know if there's anything else you need and we'll do what we can to help 🙂🧱

Rated 5 out of 5 stars

Michael at brickhunter was so helpful…

Michael at brickhunter was so friendly and helpful, helped me match the brick I was looking for, really quick on coming back with quotes and even sent me pictures to ensure I was getting the right brick! The bricks arrived 2 days after I placed the order, really efficient service. And most importantly I saved almost £2k buying from brickhunter compared with other quotes I had received (for the EXACT same brick!) Would recommend brickhunter to anyone!

September 25, 2024
Unprompted review
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Wow, Lucy - what a fantastic review! Thank you very much for taking the time to share your Brickhunter experience, we really appreciate it. Best of luck with your project - we're here if you need anything else 🤩🧱

Rated 5 out of 5 stars

Helpful phone calls and emails re…

Helpful phone calls and emails re delivery.

September 23, 2024
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Reply from Brickhunter Ltd

Thanks Stanford Skiing! We really appreciate your feedback - please let us know if there's anything else you need and we'll get to work 🙂🧱

Rated 5 out of 5 stars

They found the exact bricks that I…

They found the exact bricks that I wanted with fast and efficient service.

September 9, 2024
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Reply from Brickhunter Ltd

Brilliant - thanks for sharing such fantastic feedback, Tom, we really appreciate it. Please let us know if there's anything else we can do to help 🧱🙂

Rated 5 out of 5 stars

They were ultra efficient

They were ultra efficient, very accommodating. Highly recommend.

September 10, 2024
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Reply from Brickhunter Ltd

We love reading this, Catherine - thanks so much for sharing such lovely feedback. We wish you the best of luck with your project, please let us know if we can help with anything else 🙂🧱

Rated 5 out of 5 stars

Very informative when I messaged them…

Very informative when I messaged them with regards to my order. Went above and beyond to answer my questions.

August 30, 2024
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thanks for the feedback - we really appreciate it! Let us know if we can help you with anything else 🧱🙂

Rated 5 out of 5 stars

Good communication

Good communication, lad at the yard was great, helped load the van

August 23, 2024
Brickhunter Ltd logo

Reply from Brickhunter Ltd

Thanks, Ian! We really appreciate your feedback - please let us know if there's anything else you need and we'll get to work 🙂🧱

Rated 5 out of 5 stars

Excellent Service Throughout

Excellent Service Throughout . I needed to urgently match bricks for a job that we were half way through. The sample from Brickhunter arrived in 2 days, placed the order same day and the pallet arrived within 3 working days. I would definitely recommend this supplier.

August 23, 2024
Rated 5 out of 5 stars

Highly recommended!

Barry and his colleagues are always helpful and quick in quoting as well as delivery. We have ordered different times from them and everything has been perfect.

August 16, 2024

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