Bridgend Motor Group - Ayr Autoplex Reviews 

335
TrustScore 4.5 out of 5

4.6

Heathfield Road, KA89BN Ayr, South Ayrshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Experience was great as a result of the way staff dealt with us from the time we arrived on site, until we left. We were advised initially where all the cars in different price ranges were locate... See more

Rated 5 out of 5 stars

my experience with Bridgend motors was exemplary. Owing to a disability I am no longer able to drive longer distances to view the car but this was no problem for the wonderful JordanKemnedy. He sent m... See more

Rated 5 out of 5 stars

Courteous efficient and helpful staff . Very friendly too and kept his word about timescale for getting car

Rated 5 out of 5 stars

From start to finish Jordan looked after us and helped us with forms etc that we would have struggled to complete (cashing road tax in etc ) He helped in numerous ways which as slightly older buyer... See more


Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Repair and Maintenance

About Bridgend Motor Group - Ayr Autoplex

Written by the company

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USED CARS USED COMMERCIALS USED WAV's

  • Over 1200 Quality Used Vehicles In Stock
  • Reserve any vehicle online for £99
  • Build your own deal
  • 105 Point Pre-Sales Check
  • HPI & VOSA mileage checked & clear.
  • Up to 12 months Warranty included
  • No Admin Fees

CONTACT US VISIT OUR WEBSITE

Driving Ayrshire forward since 1930

At Bridgend Motor Group we are proud to celebrate over 90 years investing in Ayrshire. From small beginnings, we’re still a family-owned firm, now with over 240 local employees, and 7 branches covering North, South & East Ayrshire.

Bridgend Motor Group now comprises thirteen departments whose operations encompass used car sales, used commercial vehicle sales, service, maintenance, MOT and accident repair. The company is still family owned and run with many members of the McLaughlan family in key positions. Now with some of the 4th generation working in the business. We have over 200 local employees many of whom have been with the company in excess of 10 years and some for more than 30 years! A family owned company, renowned for its excellent quality of service.

Make Bridgend Motor Group the first choice for your next car.



Contact info

  • Heathfield Road, KA89BN, Ayr, South Ayrshire, United Kingdom

  • 01292 290902

4.6

Excellent

TrustScore 4.5 out of 5

335 reviews

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Replied to 17% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(335)

405 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The salesman is knowledgeable

The salesman, Liam Charlton, explained everything I needed to know about the vehicle and he handled all the paperwork correctly. One or two niggles with the vehicle but I am confident these will be put right

June 29, 2026
Rated 5 out of 5 stars

Great staff great cars

I have got my last 5 cars from Bridgend the staff have been brilliant very helpful with anything i have asked just got a 24 plate mazda brilliant car im over the moon thanks to the staff 👍👍

June 17, 2026
Rated 5 out of 5 stars

Extremely helpful staff.. impressed

We dealt with Liam while purchasing our car. He was very helpful and there was no pressure to buy. He answered all of our questions provided even further information to help us in reaching out decision about car we were interested in. He took us on a test drive too. The entire purchase was simple and straightforward. Hassle free. We had to call after the purchase due a technical error with the car which we didn't understand. We were attended to by Daniel who was again very helpful and explained everything to us clearly . We were very impressed by this too. Overall excellent service

May 14, 2026
Rated 4 out of 5 stars

Stress free

My experience with Bridgend was quick easy and stress free they basiclly done everything for me and made it a very simple transfer as I also traded in my car

May 14, 2026
Rated 1 out of 5 stars

DON'T EVEN TOUCH WITH A STICK.

My experience with this Company has been disgusting. Bought a Mitsubishi phev and from the First week started having issues with the Car. Couple of months down the line and the vehicle generated a heating Fault. This is going to the fourth month now and the issue has not been fixed. The staff at the Ayr Branch handling the case are a bunch of unserious people. This is gong to the second month since I returned the vehicle for repair, as previous repair did not resolved the heating issue. Worst of it is the fact that they keep saying there is no timeline for repair. How can I be paying Finance, Insurance, Road Tax and Warranty on a Car that I am not using.

IN RESPONSE TO YOUR REPLY
You have never given me the option for a refund. I can take all your incompetence but lying is a no no for me. I had to contact the Finance Broker who asked if I wanted a refund, you did not. You were in a hurry for me to give you the go ahead to continue keeping the Car for your “repair”. You know that once I agree to that, I would be boxed in. Your time is up, as I am returning the Car. Enough of your incompetence and lies.

May 20, 2026
Unprompted review
Bridgend Motor Group - Ayr Autoplex logo

Reply from Bridgend Motor Group - Ayr Autoplex

Thank you for taking the time to leave your feedback. We are genuinely sorry to hear how unhappy and frustrated you are with this situation and we fully understand how difficult this has been for you.

From the outset, we have taken the heating fault extremely seriously. Unfortunately, this has proven to be a complex technical issue, and we are currently working closely with Mitsubishi’s technical support team to obtain specialist guidance to ensure the correct and permanent repair is carried out. While we appreciate how disappointing it is not to have a confirmed timeline, this is dependent on the manufacturer’s technical process rather than something within our direct control.

Throughout this period, we have done everything possible to minimise inconvenience. You have been kept updated regularly, provided with a free courtesy vehicle, and all diagnostics and repair work are being carried out at no cost to yourself. In addition, we have been completely open to alternative resolutions, including offering a vehicle swap or a full refund, as we understand how important a fair outcome is.

We appreciate how frustrating it is to continue with finance and other costs while your vehicle is off the road, and we do not take that lightly. As a repairing dealer, we truly believe we have explored every reasonable option available to support you and resolve this matter as quickly and fairly as possible.

If you would like to discuss this further, we remain more than happy to do so directly.

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