Bridgend Motor Group - Ayr Autoplex Reviews 

335
TrustScore 4.5 out of 5

4.6

Heathfield Road, KA89BN Ayr, South Ayrshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Experience was great as a result of the way staff dealt with us from the time we arrived on site, until we left. We were advised initially where all the cars in different price ranges were locate... See more

Rated 5 out of 5 stars

my experience with Bridgend motors was exemplary. Owing to a disability I am no longer able to drive longer distances to view the car but this was no problem for the wonderful JordanKemnedy. He sent m... See more

Rated 5 out of 5 stars

Courteous efficient and helpful staff . Very friendly too and kept his word about timescale for getting car

Rated 5 out of 5 stars

From start to finish Jordan looked after us and helped us with forms etc that we would have struggled to complete (cashing road tax in etc ) He helped in numerous ways which as slightly older buyer... See more


Company details

  1. Used Car Dealer
  2. Auto Body Shop
  3. Car Dealer
  4. Car Repair and Maintenance

About Bridgend Motor Group - Ayr Autoplex

Written by the company

Shop Now

USED CARS USED COMMERCIALS USED WAV's

  • Over 1200 Quality Used Vehicles In Stock
  • Reserve any vehicle online for £99
  • Build your own deal
  • 105 Point Pre-Sales Check
  • HPI & VOSA mileage checked & clear.
  • Up to 12 months Warranty included
  • No Admin Fees

CONTACT US VISIT OUR WEBSITE

Driving Ayrshire forward since 1930

At Bridgend Motor Group we are proud to celebrate over 90 years investing in Ayrshire. From small beginnings, we’re still a family-owned firm, now with over 240 local employees, and 7 branches covering North, South & East Ayrshire.

Bridgend Motor Group now comprises thirteen departments whose operations encompass used car sales, used commercial vehicle sales, service, maintenance, MOT and accident repair. The company is still family owned and run with many members of the McLaughlan family in key positions. Now with some of the 4th generation working in the business. We have over 200 local employees many of whom have been with the company in excess of 10 years and some for more than 30 years! A family owned company, renowned for its excellent quality of service.

Make Bridgend Motor Group the first choice for your next car.



Contact info

  • Heathfield Road, KA89BN, Ayr, South Ayrshire, United Kingdom

  • 01292 290902

4.6

Excellent

TrustScore 4.5 out of 5

335 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(335)

407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bridgend motor group

From my first enquiry to the completion of the purchase the sales executive Colin McNair was superb.He made sure everything was as described on the site and all relevant paperwork was up to date and in order.Great company /people to do buisness with and would definitely recomend to anyone looking to purchase a vehicle.

January 16, 2026
Rated 5 out of 5 stars

Great service

Alan the salesman's was brilliant with us took us every step of the way and kept in touch through out the process this is the second car we've purchased with alan

January 7, 2026
Rated 1 out of 5 stars

Faulty car and very bad customer service

My vehicle was actually bought from vehicle trade centre Ayr but found out it’s actually Bridgend that deal with the cars. If I knew that I wouldn’t off bought it. I won’t go on with what problems were wrong with my car but I’ve lost thousands off pounds with it between value and fixing problems that were not my fault, Sharon from customer services like to blame the customer and take no responsibility. Please just think twice before buying from Bridgend. Cars not looked at and once you pay they couldn’t care less. They sell cars a fraction cheaper than other garages just to get a sale but please pay a little extra an go elsewhere, somewhere that actually check over cars to make sure they are safe. Make sure you know your stuff about cars cause this place is full of crooks.

July 4, 2025
Unprompted review
Rated 4 out of 5 stars

Liam the salesman was very good

Liam the salesman was very good and the whole process was very smooth. I took a star off as the car had next to no petrol in it when I picked it up my first stop had to be for petrol. It may be an idea to put £25 or £30 of petrol in the car and adding that on to the price.

November 20, 2025
Rated 5 out of 5 stars

Very happy customer

I've just collected my car and I am one happy customer, Colin Mcnair was so accommodating and made the whole process so easy, He kept in touch and answered all my questions promptly and satisfactory, It was a pleasure and I'm over the moon with my car.
10 out of 10 for customer service and care.
Ronald Russell.

November 21, 2025
Unprompted review
Rated 4 out of 5 stars

Allan Dunn

Allan Dunn the salesman was very helpful and polite. The range of cars was good and the layout in the showroom was impressive.

November 6, 2025
Rated 1 out of 5 stars

Never ever would a buy a car from this…

Never ever would a buy a car from this garage. Left with a car that would cost a fortune to fix

October 30, 2024
Unprompted review
Bridgend Motor Group - Ayr Autoplex logo

Reply from Bridgend Motor Group - Ayr Autoplex

Hi, thank you for sharing your feedback. We’re really sorry to hear about your experience. We’ve requested further information from you through Trustpilot but haven’t received a response yet.

Could you please get in touch with us directly? We don’t know who you are or what vehicle you purchased, and we’d like the opportunity to understand what happened and see how we can help.

We take customer satisfaction seriously and want to resolve this for you.

Rated 5 out of 5 stars

Straight forward deal

Straight forward deal, staff were really helpful. Traded in 2 cars for an EV. Mot done on the car and replacement parts fitted before pickup.

October 29, 2025
Rated 3 out of 5 stars

I was very excited to have my first…

I was very excited to have my first mini automatic car, Liam the sales person was excellent and very professional and helpful.
The car did not appear not to have been Prept before I picked it up.
When I drove it home I heard a rattle coming from the rear of the car, also noticed a few stone chips on the near side of the car had not been touched up.
When I contacted the garage they were very helpful to rectify all the above which gave me piece of mind.
This is the 3rd car I have purchased from Bridgend garages and always found them very professional.

October 14, 2025

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