Brinkley's Estate AgentsReviews 

207
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have a property that has been let through Brinkleys for many years. They have always been friendly and competent, but not much more. Though in recent years a bit more efficient on minor faults and... See more

Rated 5 out of 5 stars

Many thanks to Brinkleys for selling my property, so much hard work went into it. Graeme was swift to get the property on the market pretty much within 24 hours, we had prospective buyers viewing al... See more

Company replied

Rated 5 out of 5 stars

Brinkley @ Wimbledon Park - a big Thank You Graeme and James for your professionalism through marketing to completion. Great negotiation skills, excellent service with great results for us as seller... See more

Rated 2 out of 5 stars

Our initial experience with Brinkley’s via Ben was positive. He was efficient and well organised. However, as soon as we agreed to let and paid the deposit, communication from Brinkley’s stopped. We h... See more

Company replied

Company details

  1. Real Estate Agency

Written by the company

Brinkley's Estate Agency specialises in residential sales, lettings and management across South West London. Offices based in Wimbledon Village, Wimbledon Park and Putney.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(207)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harry - Wimbledon Park Office - Sales

We have just purchased a house via Harry of the Wimbledon Park office. Throughout the entire purchase process Harry has been efficient, professional and pro-active with obtaining answers & info back from the sellers in regard to our various questions. Apart from not being able to accommodate a couple of additional viewings that we requested the whole process has been smooth & very positive and as such we would certainly recommend Harry / Brinkleys.

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

I’m a portfolio landlord and Zulekha…

I’m a portfolio landlord and Zulekha has been managing my properties in Putney for the last 2 years. I went to Brinkley’s as I was unhappy with my previous agent and I had doubts how Brinkley’s would work but I must say Zulekha has been highly professional and dealt with all my properties in a well mannered way. She has dealt with all my issues swiftly and I would recommend her to anyone looking for a property manager.

Daphne

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Managing My Flats

Dhruvika has been managing my proplerties since she joined Brinkleys and I was amazed how quickly she got to know my way of dealing with tenants and Management Companies of my flats. I never have to chase her to deal with my issues and haven been satisfied with the outcome.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Landlord's Review

I am a landlord and have been using Brinkleys for many years. Dhruvika, my current Property Manager, has always been very helpful and professional, seems to have a good relationship with my tenants and I feel that i can call her at any time to discuss any issues.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Wow.

I've genuinely never been dealt with so efficiently before,
Dhruvika was so genuine to us, solved our problem within the same week, our home had contractors come by and solve our roof issues as priority.

I'm impressed by Brinkley's services I must say..

Best Regards

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great Agent!

I have been using Brinkley’s for 10 years to manage a rental flat and have found them to be totally professional at all times.
Dhruvika has been quite exceptional, always polite and very efficient at resolving any issues quickly and efficiently.
I would highly recommend Brinkley’s.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful

I have lived in a flat managed by Brinkley's for 3 years now and they have always been responded promptly to tackle any issue that arose. Dhruvika Patel has been my contact for the last few months and she's been great - always friendly and helpful.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional support to landlord

Dhruvika Patel is the property manager for my flat which is let through Brinkley’s, and the service and support she provides is nothing short of exceptional. Due to external factors, I have had a few problems with my flat lately. Dhruvika has been there to help every step of the way, always available and promptly responding to all my queries, providing suggestion and solutions when needed, and proactively taking things forward. Overall she had made my life easier and the problems less stressful to deal with. It is such a relief to have my flat managed by someone who I can trust even when things go wrong.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I have used Brinkley's for many years - they assist with several rental properties and I find them always helpful and quick to respond to my requirements. Anne Barford has handled my tenancies and she is always very thorough and a pleasure to deal with.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Casey at brinkleys estate agent is…

Casey at brinkleys estate agent is amazing, she is the reason I will use this estate agent again in the future.

She was so helpful, kind and made my process go smoothly, if there was any complications she was quick to resolve them for me, she made my life so easy, and for that I thank her. Highly recommended.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Simply the best

I have been dealing with Anne Braford for several year
as a landlord of several properties Anne has always give 110% in a very professional manner and always available for any issues or queries I may have.

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Roehampton Sale

A big thank you to Graeme and Harry with the sale of our late mother's property. An emotional experience for us a family but they both did everything possible to see it through as smoothly as possible. Much appreciated.

April 1, 2022
Unprompted review
Rated 1 out of 5 stars

Very rude and unprofessional

Very rude and unprofessional. Just called with a query on one of the rental properties available on their website and got told it's under offer, the offer will surely be accepted and end of conversation. Didn't even spend 2min to have a chat.. we might have gone above the price the owner got, but their "estate agent" didn't even give them that chance... very poor!

March 21, 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Dear Karolina, I am sorry you felt we was rude and unprofessional today on the telephone, once a property has received a holding deposit we are not allowed to carry out further viewings or submit further offers, this is based on the tenant fee act of 2019. I will speak to the lettings negotiators today regarding your issue.

Rated 5 out of 5 stars

Excellent Service

My husband and I have been dealing with Brinkley's over the last 4 and a half years while renting a property. We have never had any issues or concerns with the company. Now we have left, we wanted to leave a review. Zulekha has been a great contact and has been a pleasure to speak to all these years. We appreciate and respect the way she always accommodated us and handled situations smoothly and efficiently. Thank you!

March 18, 2022
Unprompted review
Rated 4 out of 5 stars

Our experience with Dhruvika Patel in…

Our experience with Dhruvika Patel in the property management section has been excellent. She has been unfailingly responsive, professional and understanding and works hard to resolve maintenance issues as smoothly as possible under challenging circumstances (a slow to respond landlord). Her excellent communication and interpersonal skills have helped ease the frustration we (the tenants) have experienced with our landlord.

February 26, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look