Brinkley's Estate AgentsReviews 

207
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

We have a property that has been let through Brinkleys for many years. They have always been friendly and competent, but not much more. Though in recent years a bit more efficient on minor faults and... See more

Rated 5 out of 5 stars

Many thanks to Brinkleys for selling my property, so much hard work went into it. Graeme was swift to get the property on the market pretty much within 24 hours, we had prospective buyers viewing al... See more

Company replied

Rated 5 out of 5 stars

Brinkley @ Wimbledon Park - a big Thank You Graeme and James for your professionalism through marketing to completion. Great negotiation skills, excellent service with great results for us as seller... See more

Rated 2 out of 5 stars

Our initial experience with Brinkley’s via Ben was positive. He was efficient and well organised. However, as soon as we agreed to let and paid the deposit, communication from Brinkley’s stopped. We h... See more

Company replied

Company details

  1. Real Estate Agency

Written by the company

Brinkley's Estate Agency specialises in residential sales, lettings and management across South West London. Offices based in Wimbledon Village, Wimbledon Park and Putney.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

207 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(207)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Great rental experience and helpful staff!

We rented a property through Brinkleys and the property management was expertly handled by Zulekha Warid, who has been on hand to assist with any minor issues we've had or need to communicate with the landlord. We've had a great experience with Brinkleys and would definitely recommend!

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

Cheery, helpful, responsive

Graeme Gordon at the Wimbledon Park office did a wonderful job guiding me through my first purchase. He was always quick to respond to my messages, and his cheery and helpful manner was a blessing in a very stressful time!

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service from Dhruvika at Brinkleys

Dhruvika Patel has been amazing with regards to handling our landlord issues, she’s been very efficient with all of our questions and queries, always reassuring us and finding solutions to our problems, even when out of office hours! She’s great! Very good service, really polite and professional!

February 7, 2022
Unprompted review
Rated 4 out of 5 stars

A great local and personable estate agency service

Graeme Gordon and Harry Cheeseman at Brinkley's SW19 were great in making sure that my purchase went smoothly - despite various delays that were nothing to do with them. A really nice local agency to deal with as it always felt like they were rooting for the buyer as well as the vendor.

February 5, 2022
Unprompted review
Rated 4 out of 5 stars

Giving it her all

Dhruvika at Brinkleys has been put through a difficult challenge regarding maintenance and came out the other side having beaten down the problems. Communication throughout has been excellent and this has been extremely important to me as a landlord. Thank you.

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Brinkley’s are very efficient and…

Brinkley’s are very efficient and understanding in all things relating to the management of my flat. Dhruvika Patel is extremely kind, helpful and quick to respond at all times. I am delighted with the service they provide.

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend Harry Cheeseman at Wimbledon Park Office

Harry Cheeseman made the whole process of buying our first home together very smooth and easy. His cheerful nature and prompt replies to our queries was very much appreciated. He is always very professional and efficient. We would not hesitate to recommend both Harry (Wimbledon Park Office) and Brinkley's. Oliver and Lucy.

January 31, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous experience

Absolutely fabulous experience! Very helpful and well organised over all! Suzy Browne was amazing and a pleasure to deal with! Thank you very much! Highly recommended estate agent!

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service!

Exceptional service!

We had a great experience with Brinkley's team - they are all very professional and helpful! Chelsea has sorted all the paperwork for us, hassle free and to highest standard!

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Very good experience renting a…

Very good experience renting a property. Quick turn around and informative. Suzy is very helpful and helped throughout the process.

January 25, 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you Holly, Great to hear.

Rated 5 out of 5 stars

Sell with confidence

Very happy with the sale of my property, a few hiccups with buyers but Graeme Gordon sorted them all out.
I would highly recommend Brinkleys.

January 25, 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you Frank, Much appreciated

Rated 5 out of 5 stars

Very understanding

Very understanding, quick in response and patient. They always adjusted visits in my flat from utility personnel when I was available which is not easy with my work schedule. Also replied to emails very quickly and contacted my landlady on my behalf immediately.

January 25, 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you Aleksandra. Always good to hear.

Rated 5 out of 5 stars

Excellent service as always

Graeme and Harry did an excellent job in finding a buyer and negotiating the sale and guiding it through to completion. I've been coming back to Brinkley's for many many years and am very happy to continue doing so.

January 25, 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you Ron. Always good to hear.

Rated 2 out of 5 stars

Incompetent and careless

Moved in to a place last year. They failed to liase with the landlord to clean the place and we were left essentially homeless and crashing at friends' for two weeks as the landlord worked to make the place habitable, despite the agent promising us on the viewing that they would clean it. Now we're barely three quarters of the way through our tenancy and they're already harrassing us to ask whether we think we'll stay another term. Not to mention they completely misspelt one of our names on the actual contract and keep sending emails to the wrong address, despite it all being there on previous correspondence. The whole thing just reeks of utter incompetence and carelessness. The place is nice, they seem to have nice affordable places to rent.

January 24, 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Dear Gentlenature,

Thank you for your review, I am sorry you have felt the need to write such a review, as such I will try and explain the process so you have for future reference, Brinkley's don't own the properties and in your case the property is not managed by Brinkley's as such it would be the landlords that would arrange the clean of the property prior to new tenants moving in, i am not aware of anyone not being able to move in for 2 weeks as this seems a long time. Can you please contact me direct to discuss this.

Kind Regards

Robert Brinkley

Rated 1 out of 5 stars

Absolutely useless Lettings agents

Absolutely useless Lettings agents. We had multiple bookings cancelled without any form of contact as the flat had already been let, or the agents would change the time of our viewing to times we had already said we couldn’t attend, without any correspondence with us. We would be left to chase them to confirm flat viewings on the day of the viewing only to be told (quite rudely) that the flat was already let. They just don’t seem like they can be bothered to speak to you. Impossible to even get a reply as the agents tend to ignore your emails when they know they’re in the wrong. Always a good sign to have estate agents that ignore clients. Avoid.

January 12, 2022
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Dear Jordan, I am sorry that we have been unable to find you a suitable property this time, the market is moving at a very fast pace and with multiple properties being let within hours of coming onto the market, this is no excuse for my agents not contacting you and I will make sure they are more responsive going forward.

Kind Regards

Robert Brinkley

Rated 1 out of 5 stars

Absolutely awful Estate Agents

Absolutely awful estate agents, AVIOD, there are so many others to choose from. They have no regard for their customers, if you raise an issue you are met with 'send in an email complaint and someone will look at it'. They just can't be bothered, and its also very difficult to get hold of anyone. They don't do what they assure you they will. JUST AWFUL - AVOID.

November 18, 2021
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Dear Luisa,

Thank you for your review, I am sorry you have had issues, please can you get in touch with me direct to discuss.

Kind Regards

Robert Brinkley

Rated 1 out of 5 stars

Customer service is awful.

Customer service is awful.
We let our flat with them for a number of years and we could never get hold of anybody. The final crunch was the keys. At check out the inventory clerk took the keys back to the office and Brinkley's wanted £35.00 to post them out to us.
Needless to say, we will not be using Brinkley's in the future.

October 21, 2021
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Dear Lisa,

Thank you for your comments, we are always contactable and you have always had my details. The key situation meant they had to be sent via a courier for security and this is the cost, I am glad you managed to collect them in the end.

Rated 5 out of 5 stars

Brinkley's helped us find our first home

Brinkley's estate agents were super helpful in helping us purchase our first home in London. Graeme was informative, attentive, organised and a big part of us getting it over the line before the stamp duty holiday deadline. Many thanks, we are pleased with our new home and would definitely recommend Brinkley's.

September 11, 2021
Unprompted review
Brinkley's Estate Agents logo

Reply from Brinkley's Estate Agents

Thank you , I will pass this onto Graeme.

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