Britannia Car Leasing Reviews 

850
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the helpful staff for providing exceptional guidance, clear answers, and constant support throughout the entire vehicle leasing journey. Many people highlight the prompt email communication, lovely telephone manner, and highly professional attitude consistently demonstrated by the team members. Consumers also deeply appreciate the very competitive pricing options and the straightforward administrative steps that make everything much easier for new buyers. Reviewers note that the complete process from initially choosing a new car to the final delivery is consistently smooth, stress-free, and exceptionally well organized.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting an impeccable and smooth journey... See more

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the entire leasing... See more

Customer service

Reviewers mention positive feedback about customer_service, noting excellent communication and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Britannia twice now over the last couple of years and cannot recommend their service enough! In particular, Jack has been amazing, so ask for him! Always super helpful, and Britannia has del... See more

Rated 5 out of 5 stars

I have just signed up for a personal lease. As well as competitive the advice and help organising was fantastic. Helped with all the questions I had, sent through relevant information that I needed... See more

Rated 5 out of 5 stars

From looking for a new vehicle to recieving the Vehicle the journey was smooth and well guided. Harry Sexton, was there to anwswer all my quires plus offering good advice. From order to receiving... See more

Rated 5 out of 5 stars

Matt Bergin was brilliant in sorting our next car. Have used him twice before and can highly recommend. Delivered on time on time on day requested.


Company details

  1. Leasing Service

Written by the company

Britannia Car Leasing - A UK based personal car finance specialists focused on providing excellent customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

850 reviews

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4.7

All reviews

(850)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

VW T-ROC

Harry Sexton helped us in a very friendly and professional way. The whole experience was very easy.
Thanks to Mia Stonehouse as well.
I would recomend Britannia Leasing to anyone thinking of getting a new car.

September 7, 2023
Rated 5 out of 5 stars

Jack Tootle & Mia Stonehouse

My experience with Britannia has been excellent from the date of the order to the delivery of the vehicles.
I would highly recommend this company and would like to make a special thank you to Jack and Mia.

September 4, 2023
Rated 5 out of 5 stars

Brilliant company to deal with

Brilliant company to deal with, Matt was great to deal with, done everything to accommodate what I wanted, kept in touch throughout, from the first phone call the car was sorted and delivered within 10 days. Would definitely recommend, thanks Matt👍

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service received…

Excellent customer service received from Matthew Bergin. He was friendly & helpful whilst still being professional & talked me through every step which made the whole process very simple. I also had emails from Mia Stonehouse who again was helpful & very quick to reply. Thank you to 2 excellent members of staff! I would happily recommend your company.

July 30, 2023
Rated 5 out of 5 stars

This was our second car from Britannia…

This was our second car from Britannia Car leasing. First time round they were very helpful with questions on what car we were looking for and the leasing contract that would suit us. When that car's contract ended, we didn't think twice about going back to Britannia. Again, it was so easy to talk to them, and when the new car was delayed, it was so easy to talk to them. Without any issue's we could carry on with our old car contract till the new one was ready. In two phone calls.(without being put on hold!) They delivered our new car one day and picked up the old one the next day. Even the delivery guys were on time, polite and explained in detail everything we needed to know. I have to say, with everything on line these days, Britannia have got it right. The site so easy to use and Matt Berry was very helpful and informative all the way through the transitions of the replacement car.

August 1, 2023
Rated 5 out of 5 stars

Fantastic service from day 1

Fantastic service from day 1. Charlie helped me to choose my new car by providing so much information on different vehicles and was so patient when I kept changing my mind. The delivery was seamless and helpful. On time and even connected my mobile to the car. Highly recommended

July 31, 2023
Rated 5 out of 5 stars

Excellent service

My experience with Britannia has been excellent. I dealt with Matthew, who came back with numerous, interesting vehicle options, all relevant and all competitively priced. He went out of his way to search for the right solution. He also guided me through the process as I haven't leased a vehicle before.
Communication for the delivery of the car was very good and a very smooth process.
Wouldn't hesitate to recommend.

July 20, 2023
Rated 5 out of 5 stars

Charlie and the team are great!

I used Britannia to lease a new company car, and the process was so simple. As a newbie to this way of leasing, I had a lot of questions and needed my hand holding a little bit, but Charlie did all he could to answer questions - and the process from start to finish was flawless. Would recommend!

July 24, 2023
Rated 5 out of 5 stars

Britannia sorted it for me and they had the best rates!

Britannia sorted the whole process for me. I told them the type of vehicle I wanted and they sourced it, provided quotes, I said yes and the electronic paperwork was completed. I received the car, an Audi Q7 within 7 days for £658 per month. The nearest quote to this was over a £1,000!!! Ask for Matt he was my advisor. Thanks Britannia and team.

July 20, 2023

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