Britannia Car Leasing Reviews 

850
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the helpful staff for providing exceptional guidance, clear answers, and constant support throughout the entire vehicle leasing journey. Many people highlight the prompt email communication, lovely telephone manner, and highly professional attitude consistently demonstrated by the team members. Consumers also deeply appreciate the very competitive pricing options and the straightforward administrative steps that make everything much easier for new buyers. Reviewers note that the complete process from initially choosing a new car to the final delivery is consistently smooth, stress-free, and exceptionally well organized.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting an impeccable and smooth journey... See more

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the entire leasing... See more

Customer service

Reviewers mention positive feedback about customer_service, noting excellent communication and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Britannia twice now over the last couple of years and cannot recommend their service enough! In particular, Jack has been amazing, so ask for him! Always super helpful, and Britannia has del... See more

Rated 5 out of 5 stars

I have just signed up for a personal lease. As well as competitive the advice and help organising was fantastic. Helped with all the questions I had, sent through relevant information that I needed... See more

Rated 5 out of 5 stars

From looking for a new vehicle to recieving the Vehicle the journey was smooth and well guided. Harry Sexton, was there to anwswer all my quires plus offering good advice. From order to receiving... See more

Rated 5 out of 5 stars

Matt Bergin was brilliant in sorting our next car. Have used him twice before and can highly recommend. Delivered on time on time on day requested.


Company details

  1. Leasing Service

Written by the company

Britannia Car Leasing - A UK based personal car finance specialists focused on providing excellent customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

850 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(850)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently had a very good experience…

I recently had a very good experience using Britannia Car Leasing when sourcing my new lease vehicle.

I had been receiving offers via email from them, waiting for an offer to come available on the right kind of car i was considering. When something was available i contacted Britannia to obtain prices specific to my requirements, and was met with good solid, open advice from Ben.

The vehicle was in stock, very competitively priced, and delivered literally within around 1 week of my original enquiry.

When the car arrived i was delighted with the vehicle and service offered by the delivery driver who had brought my lovely new car on a low loader truck to avoid any delivery mileage or transit dirt.

Overall I was delighted with my experience through Britannia, Ben was always contactable and responsive to my requests, and gave honest accurate information and advice. Cheers Ben!

December 12, 2023
Rated 5 out of 5 stars

Outstanding service

What a brilliant company, I can't thank Matt enough. We have ordered a car from another company and having waited for over 4 months, were told that we would have to wait for another 5-6 months for a car that had been advertised as in stock, We contacted Britannia and Matt was brilliant, he arranged for the same make of car that we had ordered from another company to be delivered to us within 2 weeks and made everything so simple. We were fully updated and will definitely be in contact again.
You couldn't get better service, thank you!

November 7, 2023
Rated 5 out of 5 stars

Excellent experience

Excellent experience! Charlie has been fantastic - he listened to what I needed from a car and my budget and presented me with a selection of cars hitting all of the requirements. I now have a lovely new car which has been delivered very swiftly. The entire process was faultless. Thanks again, Ashleigh

December 6, 2023
Rated 5 out of 5 stars

Proactive and easy to work with

Super easy to work with. What I found particularly good was that I had been in contact with them but hadn’t found a suitable car however Charlie proactively contacted me with a deal which turned out to be suitable and I ordered the car! The process from there was straightforward and I’ll come back when my car is up again. I’ve also recommended them to family and friends.

December 6, 2023
Rated 5 out of 5 stars

First Class Service

Not only did we get a great lease deal the service we received from start to finish was excellent.
There were some issues with paperwork however Toby was so fast to respond and resolve these, usually within a couple of minutes of my e-mail he'd be on the phone with a follow up or response.
Because of this the issues weren't really issues, I don't think we could have had better service.

November 29, 2023
Rated 1 out of 5 stars

Constant Spam and Fake Reviews

No sign up and I'm constantly getting spammed by this company - regardless of what I do with my junk filters, they just modify their email address and send out again. I've unsubscribed, nothing works.

Plus, why would such a highly rated company resort to buying in illegal email lists and not adhering to ICO regulations? Having had a look here - a lot of these reviews are clearly fake - shame on you Trustpilot!

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Toby is the man!

Had a fantastic Rep from this company called Toby - Would 100% recommend as not only the sales support was brilliant but also great aftercare ensuring that the car is perfect etc. - great prices also

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Matthew Bergin has been great with our…

Matthew Bergin has been great with our company, we have had several cars and not a problem has arisen. Nothing is to much to ask, always on the other end of the phone. Communication is always key and they always have the highest standards in that. Thank you again and i will be returning as usual

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Harry Sexton was always very attentive, quick, called back when he said he would and ultimately sourced us what we wanted.

September 26, 2023

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