Britannia Car Leasing Reviews 

850
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the helpful staff for providing exceptional guidance, clear answers, and constant support throughout the entire vehicle leasing journey. Many people highlight the prompt email communication, lovely telephone manner, and highly professional attitude consistently demonstrated by the team members. Consumers also deeply appreciate the very competitive pricing options and the straightforward administrative steps that make everything much easier for new buyers. Reviewers note that the complete process from initially choosing a new car to the final delivery is consistently smooth, stress-free, and exceptionally well organized.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting an impeccable and smooth journey... See more

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the entire leasing... See more

Customer service

Reviewers mention positive feedback about customer_service, noting excellent communication and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Britannia twice now over the last couple of years and cannot recommend their service enough! In particular, Jack has been amazing, so ask for him! Always super helpful, and Britannia has del... See more

Rated 5 out of 5 stars

I have just signed up for a personal lease. As well as competitive the advice and help organising was fantastic. Helped with all the questions I had, sent through relevant information that I needed... See more

Rated 5 out of 5 stars

From looking for a new vehicle to recieving the Vehicle the journey was smooth and well guided. Harry Sexton, was there to anwswer all my quires plus offering good advice. From order to receiving... See more

Rated 5 out of 5 stars

Matt Bergin was brilliant in sorting our next car. Have used him twice before and can highly recommend. Delivered on time on time on day requested.


Company details

  1. Leasing Service

Written by the company

Britannia Car Leasing - A UK based personal car finance specialists focused on providing excellent customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

850 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(850)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Charlie, thank you for sorting my new BMW

We found the special offer for BMW i5 in the weekly marketing email from Britannia Car Leasing, realising that it was a stonking deal, immediately jumped at the opportunity to get new company cars. We spoke to Charlie, who immediately set the wheels in motion, and got our cars on order. Thank you so much for making the process straight forward and easy. Absolutely love my new car

May 10, 2024
Rated 5 out of 5 stars

Straight Forward Great experience

Easy , straight forward, black and white numbers and car came on time. Great communication throughout the wait for the car being delivered. First lease and would definitely do again! Recommend to friends - thanks Jack

April 2, 2024
Rated 1 out of 5 stars

Spam emails

Multiple spam emails per week, despite not registering with their business, looking at their website or having any interest in leasing a car. I thought it was illegal to add people to a mailing list without permission.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Stuart was excellent

Stuart was excellent. Extremely knowledgeable and informative. The advice was always relevant - and the recommendations were tailored to the brief. Importantly, I was given options and opportunities - with detailed commentary and always a chance to speak via phone. Stuart was attentive and readily available. Overall - a positive and smooth process. Very much appreciated.

April 2, 2024
Rated 5 out of 5 stars

Great Communications.

I had nearly completed my PCP with another well know leasing compnay, one which I had used twice before. Within 24 hours having sent my requirements to Britannia Car Leasing I had received a reply, started my order, including finance checks, all on line quick and easey to follow. My point of contact Mathew was an excellent communicator and the whole process was effortless.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Matt was very helpful

Matt was very helpful and answered any questions I had, very quickly. I was always kept updated and overall very pleased.

March 28, 2024
Rated 5 out of 5 stars

Britannia Car Leasing

Ben, dealt with me throughout the process and was always engaged and helpful, promptly dealing with any little query that I raised. The whole process from enquiry to delivery went without a hitch.

February 7, 2024
Rated 1 out of 5 stars

Spam Spam Spam - Go away!

At no point have I ever used my work email address to sign up for any form of car leasing. Why am I receiving marketing emails once a week?

February 12, 2024
Unprompted review
Rated 3 out of 5 stars

In general it was a good experience

In general it was a good experience. I want to stress that Toby was very helpful and friendly and a great contact point. There were some issues. Originally the car was supposed to arrive in the beginning of December it ended up arriving in the middle of January after a number of phone calls to push it along. When the car arrived it had been driven from Liverpool to London so was really dirty which was not the way one expects to receive a brand new car. The other issue was that the person who delivered the car had no knowledge about it so could not give us any information about the car. These are relatively small issues but ones that would have been appropriate to resolve.

January 19, 2024

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