Britannia Car Leasing Reviews 

850
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the helpful staff for providing exceptional guidance, clear answers, and constant support throughout the entire vehicle leasing journey. Many people highlight the prompt email communication, lovely telephone manner, and highly professional attitude consistently demonstrated by the team members. Consumers also deeply appreciate the very competitive pricing options and the straightforward administrative steps that make everything much easier for new buyers. Reviewers note that the complete process from initially choosing a new car to the final delivery is consistently smooth, stress-free, and exceptionally well organized.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting an impeccable and smooth journey... See more

Staff

Consumers find staff to be positive, professional, and exceptionally helpful throughout the entire leasing... See more

Customer service

Reviewers mention positive feedback about customer_service, noting excellent communication and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Britannia twice now over the last couple of years and cannot recommend their service enough! In particular, Jack has been amazing, so ask for him! Always super helpful, and Britannia has del... See more

Rated 5 out of 5 stars

I have just signed up for a personal lease. As well as competitive the advice and help organising was fantastic. Helped with all the questions I had, sent through relevant information that I needed... See more

Rated 5 out of 5 stars

From looking for a new vehicle to recieving the Vehicle the journey was smooth and well guided. Harry Sexton, was there to anwswer all my quires plus offering good advice. From order to receiving... See more

Rated 5 out of 5 stars

Matt Bergin was brilliant in sorting our next car. Have used him twice before and can highly recommend. Delivered on time on time on day requested.


Company details

  1. Leasing Service

Written by the company

Britannia Car Leasing - A UK based personal car finance specialists focused on providing excellent customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

850 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(850)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast response

Fast response, easy to deal with and kept me informed all the way.
Would highly recommend them.

February 26, 2025
Britannia Car Leasing logo

Reply from Britannia Car Leasing

Hi Andrew,

Thank you for your positive review. I will be sure to pass on your kind words to our team who will be very happy to hear.

Thanks,

Britannia Car Leasing.

Rated 5 out of 5 stars

Good communication and great service

Good communication and great service, car delivered quickly and as described

February 26, 2025
Britannia Car Leasing logo

Reply from Britannia Car Leasing

Hi Ian,

Thank you very much for your review. Our team will be very glad to hear about the positive experience you have had with us.

Our team are on hand to assist you in the future should you require our services.

Enjoy your new vehicle!

Thanks,

Britannia Car Leasing.

Rated 5 out of 5 stars

Excellent Service

Excellent Service

February 26, 2025
Britannia Car Leasing logo

Reply from Britannia Car Leasing

Hi Lynn,

Thank you very much for your review. Our team will be very glad to hear about the positive experience you have had with us.

Enjoy your new lease!

Thanks,

Britannia Car Leasing.

Rated 3 out of 5 stars

Additional fee's charged upfront

I dislike the fact as well as a commission payment from the finance company they also demanded over £400 prior to accepting the order from the customer.

February 26, 2025
Britannia Car Leasing logo

Reply from Britannia Car Leasing

Hi Steve,

Thank you for your feedback, we take all feedback onboard to improve our service in future.

We do not demand any money from any of our customers, however, what we do ask is that our customers pay us a vehicle processing fee for our excellent sales team to help source you a vehicle, and arrange all the finance.

Please enjoy your new car, we look forward to speaking in the future.

Thanks,

Britannia Car Leasing.

Rated 1 out of 5 stars

Spamming a work's email address

My business email address started receiving spam from this company a few months ago. I have never even heard of them beforehand. Unsubscribe requests are ignored.

February 13, 2025
Unprompted review
Britannia Car Leasing logo

Reply from Britannia Car Leasing

Hi there,

We have the option to unsubscribe from our emails using the link at the footer of the email. If you would like us to unsubscribe you, please contact us at sales@britanniacarleasing.co.uk.

Thanks,

Britannia Car Leasing.

Rated 1 out of 5 stars

So called dormant company constantly mass-spamming!

You know a business is on the skids (no pun intended) when they have to buy non-opted in mail lists and then relentlessly spam, even when they are aware that they are doing so. I wonder if their 53 year old director who doesn’t like his privacy compromised (ironic really) would like it if he has to open up piles of this unsolicited crap every day?

Oh, and rather oddly, why is your company showing dormant accounts when you are clearly trading?

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

Endless Spam and Fake Reviews

Despite never signing up, I'm constantly spammed by this company. They bypass my junk filters by changing their email addresses, making unsubscribing useless. It's disappointing that a supposedly reputable company would resort to using unauthorized email lists and ignore ICO regulations. Looking at the reviews here, it's obvious many are fake. Disappointing, Trustpilot!

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I have just acquired a new Suzuki Swift through Britannia. There were no problems with the order process and the car was delivered on my date choice. The car itself has exceeded expectations. I cannot speak highly enough about my whole experience.
Their communication, service and support has been exemplary.

September 26, 2024
Rated 5 out of 5 stars

Lease car

I purchased my 2nd car with these guys excellent service from start to finish, Admin person was superb as well. Will be using again

September 26, 2024
Rated 5 out of 5 stars

Straightforward process!

Straightforward process from start to finish.

From the digitally signed forms, to the tablet sign-off from the delivery driver, straightforward and simple.

September 6, 2024

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