I've used Britannia twice now over the last couple of years and cannot recommend their service enough! In particular, Jack has been amazing, so ask for him! Always super helpful, and Britannia has del... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just signed up for a personal lease. As well as competitive the advice and help organising was fantastic. Helped with all the questions I had, sent through relevant information that I needed... See more
From looking for a new vehicle to recieving the Vehicle the journey was smooth and well guided. Harry Sexton, was there to anwswer all my quires plus offering good advice. From order to receiving... See more
Matt Bergin was brilliant in sorting our next car. Have used him twice before and can highly recommend. Delivered on time on time on day requested.
Company details
Written by the company
Britannia Car Leasing - A UK based personal car finance specialists focused on providing excellent customer service.
Contact info
Britannia Car Leasing Ltd, SK11 0LR, Macclesfield, United Kingdom
- 0161 440 7272
- ben@britanniacarfinance.co.uk
- www.britanniacarfinance.co.uk
4.7
Excellent
850 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Britannia Car Leasing
Hi there,
Thank you very much for your positive review! Feel free to get in touch with our team if we can assist you in the future.
Thanks,
Britannia Car Leasing.
very professional
from day one very helpful helping you through the process , i strongly recommend .
Very good value for money
March 19, 2025
Reply from Britannia Car Leasing
Hi there,
Thank you very much for your positive review, I am glad to hear that our team were able to assist you throughout the process!
Thanks,
Britannia Car Leasing.
The staff were so helpful & informative…
The staff were so helpful & informative it made the process very easy. Best regards to Harry & crew.
March 19, 2025
Reply from Britannia Car Leasing
Hi there,
Thank you very much for your positive response, I am glad to hear that Harry and our team were able to assist you throughout the process!
Thanks,
Britannia Car Leasing.
Reply from Britannia Car Leasing
Hi Dave,
Thank you for your great review. I am delighted to hear that our team were able to assist you with your first lease car, we look forward to seeing you return in the future!
Thanks,
Britannia Car Leasing.
Reply from Britannia Car Leasing
Hi Andy,
Thank you for your positive review. I am glad to hear that our team were able to assist you with your lease!
Thanks,
Britannia Car Leasing.
Great service
Great service, people using the telephone instead of hiding behind emails, looked at what I needed and came back very quickly with a great deal - nothing to fault, I will get my next car from these guys - many thanks to Harry also
March 14, 2025
Reply from Britannia Car Leasing
Hi Steve,
Thank you very much for your positive review, I am glad to hear that Harry was able to help you out.
Our approach is to build relationships with our customers, something that simply can't be achieved with emails only, we focus on having those conversations over the phone and giving all our customers excellent service.
Enjoy the new car, we hope to hear from you soon.
Thanks,
Britannia Car Leasing.
Britannia is incredibly helpful
Britannia is incredibly helpful, I have used Ben a couple of times now and they are a great company to deal with. Totally recommend.
March 14, 2025
Reply from Britannia Car Leasing
Hi there,
I am glad to hear that Ben was able to assist you with another vehicle, we hope that you enjoy the new lease!
Thanks,
Britannia Car Leasing.
Pleasant Experience, real people!
The person we dealt with at Britannia Car Leasing (Charlie Chapman) was easy to deal with, easy to contact, responsive, professional and very helpful. We are currently looking at leasing more vehicles from Britannia.
March 14, 2025
Reply from Britannia Car Leasing
Hi David,
Thank you very much for your positive review.
I am glad to hear that Charlie was able to assist you and found you a great deal.
Thanks,
Britannia Car Leasing.
RULE BRITANNIA - The service we receive from 'Britannia'…
The service we receive from 'Britannia' is second to non -
Charlie and the team keep us informed of opportunities, and respond swiftly to our enquiries with exceptional prices.
Thank you
March 4, 2025
Reply from Britannia Car Leasing
Hi David,
Thank you very much for your positive review. I will be sure to pass your comments onto Charlie, who will be very glad to hear.
We hope you enjoy your new lease!
Thanks,
Britannia Car Leasing.
Reply from Britannia Car Leasing
Hi there,
Thank you for your positive review. I'll share it with the team, who will be happy to hear that we were able to assist you!
Thanks,
Britannia Car Leasing.
Excellent
Have used Britannia previously so had no hesitation in using them again for my first electric car. Ben great to deal with and been there many years so gives excellent customer service.
February 26, 2025
Reply from Britannia Car Leasing
Hi Paul,
Thank you for your loyalty and the positive review. I will be sure to pass your comments onto Ben, who will be very happy to hear from you.
Thanks,
Britannia Car Leasing.
Excellent, after the initial lack of response.
After the initial lack of response to our calls and emails, once contact was made, the service was excellent. The reason we pursued was because of the excellent service in the past as we have used Britannia Car Leasing several times over the last 15 years or so. Not sure what happened at the start and can only assume it was a blip!
February 26, 2025
Reply from Britannia Car Leasing
Hi Helen,
Thank you for being a loyal customer over the years. I am glad to hear that our team were able to help you out in the end, and we will be sure to tighten up some of our processes to help avoid this in the future!
Enjoy your new car!
Thanks,
Britannia Car Leasing.
Our Cleo
It was the first time we have leased a car and Stuart was amazing very helpful and kind
February 26, 2025
Reply from Britannia Car Leasing
Hi Sally,
Thank you very much for your positive review! I will be sure to pass on your kind words to Stuart, who will be very happy.
Thanks,
Britannia Car Leasing.
Honest & helpful staff
Honest & helpful staff. I had never leased before & would recommend highly, due to the staff at Britannia Leasing.
February 26, 2025
Reply from Britannia Car Leasing
Hi Stevem
Thank you very much for your positive review. I am glad to hear that our team were able to help you out with your first leased vehicle!
Thanks,
Britannia Car Leasing.
Very courteous
Very courteous
Very patient with all our queries
Good customer service and relations
February 26, 2025
Reply from Britannia Car Leasing
Hi Merlyn,
Thank you very much for your positive review. We will pass your kind words on to the team who will be very happy to hear.
Enjoy the new car!
Thanks,
Britannia Car Leasing.
The whole process was extremely easy…
The whole process was extremely easy for the customer, from enquiry to delivery.
I can’t recommend them enough.
February 26, 2025
Reply from Britannia Car Leasing
Hi Dany,
Thank you very much for your positive review. It's great to hear that you received excellent service from our team. I will pass on your comments.
Enjoy the new car!
Thanks,
Britannia Car Leasing.
Thought I was getting a 25 new car not…
Thought I was getting a 25 new car not a 24 one. And you replied thanks for my positive feedback. Lol really
February 26, 2025
Reply from Britannia Car Leasing
Hi there,
Thank you very much for your positive review.
Enjoy the new car!
Thanks,
Britannia Car Leasing.
Ben was very efficient and quick to…
Ben was very efficient and quick to respond to any questions I had.
February 26, 2025
Reply from Britannia Car Leasing
Hi Craig,
Thank you very much for taking the time to write your positive review. I will pass your comments on to Ben who will be very happy to hear from you.
Thanks,
Phil.
Friendly and efficient service
Friendly and efficient service. I have now leased three cars through Britannia. Plenty of information about vehicles, including reviews, available via their website.
February 26, 2025
Reply from Britannia Car Leasing
Hi there,
Thank you for your positive review. I will pass your comments on to the team who will be happy to hear from you.
Thanks,
Britannia Car Leasing.
Lack of communication
Lack of contact from account contact. It took 6 weeks to deliver a car that I was told it would take 2 weeks to deliver to me
February 26, 2025
Reply from Britannia Car Leasing
Hi Stephanie,
Thank you for your review. We want all of our customers to receive the best possible service. We will take your review on board to improve our service in the future.
Thanks,
Britannia Car Leasing.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.