Britannia Car Leasing Reviews 

849
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers regularly praise the helpful staff for offering clear guidance, ensuring the entire vehicle leasing journey feels exceptionally smooth, well-managed, and completely stress-free. Consumers frequently highlight the outstanding customer service provided, noting that all inquiries are addressed promptly and professional support remains consistently available at every single stage. Some reviewers were not happy with delays, mentioning that vehicle delivery took considerably longer than anticipated and required extra follow-up effort from their side. Some individuals stated that tracking updates and dealing with various scheduling issues occasionally required additional communication.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing the overall experience as smooth, stress-free,... See more

Staff

Clients share positive opinions on staff, highlighting professional, helpful, and patient service from... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpfulness and great... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, noting that the whole process was fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Britannia twice now over the last couple of years and cannot recommend their service enough! In particular, Jack has been amazing, so ask for him! Always super helpful, and Britannia has del... See more

Rated 5 out of 5 stars

I have just signed up for a personal lease. As well as competitive the advice and help organising was fantastic. Helped with all the questions I had, sent through relevant information that I needed... See more

Rated 5 out of 5 stars

Very pleased with the support that I received from Matthew Bergin to help me find the perfect lease car for our business. This was the first lease that we have taken out and his support throughout th... See more

Rated 5 out of 5 stars

From looking for a new vehicle to recieving the Vehicle the journey was smooth and well guided. Harry Sexton, was there to anwswer all my quires plus offering good advice. From order to receiving... See more


Company details

  1. Leasing Service

Written by the company

Britannia Car Leasing - A UK based personal car finance specialists focused on providing excellent customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

849 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(849)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

We have used Britannia for many years for our car leasing and they always make it a straight forward easy process

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Dealing with Scott and Britannia was a breath of fresh air

Dealing with Scott and Britannia was like a breath of fresh air. I had an absolute nightmare with a Mercedes main dealer. Broken promises. Eventually I cancelled the order and went to Britannia. Really glad I did. No regrets. Scott kept me up to date with progress. The communication was excellent unlike the main dealership in East Anglia.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Britannia - Hayy Sexton

From looking for a new vehicle to recieving the Vehicle the journey was smooth and well guided. Harry Sexton, was there to anwswer all my quires plus offering good advice.

From order to receiving the car took less than 2 weeks
Great Servive from Britannia

February 13, 2026
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Outstanding service from start to finish!
I couldn’t be happier with the service I received from this leasing company. A special thank you to Matthew Bergin and the entire team for keeping me fully in the loop at every stage and for being so proactive throughout the process.
Matthew went above and beyond to secure me a great deal, and incredibly, everything was wrapped up within just a few days. Communication was clear, timely, and reassuring, which made the whole experience smooth and stress-free.
It’s rare to find a team you can genuinely trust, but these guys delivered exactly that. I’m already enjoying my new car and wouldn’t hesitate to recommend them to friends and family.
Thanks again for the fantastic service!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I've used Britannia twice now over the…

I've used Britannia twice now over the last couple of years and cannot recommend their service enough! In particular, Jack has been amazing, so ask for him! Always super helpful, and Britannia has delivered two of the best cars I’ve had to date (back-to-back). They will remain my first choice in the years to come.

January 8, 2026
Rated 5 out of 5 stars

Great service

Great service , good communication through out , factory order delivered in stated timescale

January 8, 2026
Rated 5 out of 5 stars

Great work

Harry made my experience an absolute pleasure would highly recommend great company good fair honest service

January 8, 2026
Rated 5 out of 5 stars

Excellent from first contact all the…

Excellent from first contact all the way through to the delivery process. Very competitive pricing with really attentive customer service. The few queries I did have were answered quickly and would definitely deal with them again.

January 8, 2026
Rated 5 out of 5 stars

After more than a year of waiting

After more than a year of waiting, I decided to cancel my order and am now in the process of obtaining a refund for the administration fee I needed to follow up on.When ordering a factory-built vehicle, it's crucial to ensure that you have the car or commission number before finalizing any agreement or payment.Many in this industry tend to present highly appealing car deals, but securing the actual vehicle can often be problematic.Given Britania’s considerable expertise, I expected a better experience. Unfortunately, this has been the most disappointing new car purchase I've ever encountered.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

I have just canceled my order after…

I have just canceled my order after waiting over 12 months. I am now awaiting a refund for my admin fee. Which I have had to chase.

If you are ordering a vehcile which is factory order, make sure they have car or commision number before signing the order and parting with any money.

There is a habit in this industry to offer deals on cars which are ultra attractive, but when it comes to securing the vehicle it doesnt happen.

Britania should know better with the extensive expeiance they have. This is has been the worst new car buying experiance I have received in my lifetime.

December 12, 2025
Unprompted review

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