British Snacks Reviews 161

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

The prices look fantastic. So it seems like a no brainier to order, only to find that it’s all a massive scam. Nothing ever delivered, generic confirmation of perchase and them they decided to g... See more

Rated 1 out of 5 stars

Complete scam. They set up a google pay account with my credit card details after ordering from their fake facebook advert and they tried to spend £80 in sainsburys today. Fraud department given the... See more

Rated 1 out of 5 stars

I placed an order on 2nd December got all the relevant emails saying order received.I didn't receive my order and tried several times to contact them but with no reply. I then received a message fr... See more

Rated 1 out of 5 stars

I ordered from this company, gave card details. No delivery ever arrived but a GooglePay account was set up the same day from a Samsung (I have an iPhone) and money started to go out of my account. Fr... See more

Company details

  1. Candy Store
  2. Supermarket

Information provided by various external sources

We are a new startup sending popular British snacks (not necessarily made in Britain!) across the world


Contact info

1.3

Bad

TrustScore 1.5 out of 5

161 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Unfortunately everything had melted…

Unfortunately everything had melted apart from the crisps. May be shoukd be packed better for overseas travel.

December 5, 2020
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Reply from British Snacks

We are sorry to hear that your chocolate arrived melted on this occasion. Many items will still taste delicious once thrown in the fridge but we empathise with the disappointment you must have felt.

We make it as clear as possible on our site how we ship and that delicate goods may not arrive pristine when being sent to warmer climates.

All the best
British Snacks

Rated 5 out of 5 stars

Great selection

Great selection and blazing fast shipping from UK to US. Made the perfect addition to our Xmas plans.

December 5, 2020
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Reply from British Snacks

Have a wonderful Christmas after a shocking year!

All the best,
British Snacks

Rated 5 out of 5 stars

Thank you so much for my snacks!

Thank you so much for my snacks!! Your website had the best prices and amazing quick delivery with products having far away expire dates. I am a brit living in America and thank you for making this hard time just a little bit better. Will be buying from you again!

December 4, 2020
Unprompted review
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Reply from British Snacks

Thank you so much for your wonderful review - we're so happy we could help make a difficult time a little bit easier.

All the best from us here!

Rated 5 out of 5 stars

Everything arrived so fast.

Everything arrived so fast, in perfect condition and packaged so beautifully. Thank you, you made this Scottish lass in California so happy! 😊

December 4, 2020
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Reply from British Snacks

Thank you for your review! At this time of year our snack-elves, on loan from the North Pole, are working doubly hard to ship snacks out as quickly as possible.

Enjoy!

Rated 5 out of 5 stars

Amazing experience with this company

Amazing experience with this company. Communication from start to finish was excellent. Package of goodies arrived very quickly! Quality of the items was excellent. Will definitely use them again!

December 4, 2020
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Reply from British Snacks

Thank you for your kind words - we 're so glad we could help you with your order and we hope to be able to help you again in the future!

Rated 5 out of 5 stars

Very efficient service and parcel…

Very efficient service and parcel arrived v quickly to France.

December 4, 2020
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Reply from British Snacks

Thanks Jo! We has great fun working out the best way to pack all those chocci tubs! Have a wonderful Christmas and let us know if we can help with anything else.

All the best
British Snacks

Rated 5 out of 5 stars

I’m so thankful to have found British…

I’m so thankful to have found British Snacks I normally do my shop with Amazon Prime but I happened to see British snacks advertising so I thought I would give you guys a try!!!
Wow it was Amazing super fast delivery and everything came wrapped up so cute!!
Definitely worth 5 stars ⭐️ from me!!
Very happy and will definitely been using again!!
Oh and thank you for the FREE box of M&as mince pies I was so chuffed with that. That little touch has made my Christmas just that bit extra special!!! Awesome 👏😁

December 3, 2020
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Reply from British Snacks

Hi Michelle

We're equally happy you found us! We're glad we could help with your order and make Christmas a little sweeter for you!

All the best from us at British Snacks

Rated 5 out of 5 stars

A pleasure to deal with this company…

A pleasure to deal with this company from start to finish. Will most certainly order again from them and am eagerly waiting for the Easter stuff to cone out.

December 1, 2020
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Reply from British Snacks

We're starting to scout out Easter stuff and Christmas isn't even over yet! Keep an eye out and you'll see them before you know it.

Enjoy your order and thank you SO much for the review.

Rated 5 out of 5 stars

5 stars

Everything arrived safely and well packaged and fresh very happy with the whole process of ordering and delivery

December 1, 2020
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Reply from British Snacks

Thank you ever so much for your lovely review

Rated 5 out of 5 stars

Amazing

Wonderful service - expat now living in USA and everything arrived in both a timely fashion with excellent customer service.

Will be ordering again soon!

November 15, 2020
Rated 5 out of 5 stars

Just In Time Delivery

The goods arrived promptly and everything packed so that nothing was crushed or broken.

I placed this order so that we would have some "treats from home" over Christmas, especially as we won't be able to travel (COVID-19) and thus top-up on goodies.

November 13, 2020
Rated 3 out of 5 stars

Shipping costs are excessive

The products are great but the shipping is way too expensive. In the end it makes it cost prohibitive to shop with this company.

November 12, 2020
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Reply from British Snacks

Hi Claire - thanks for your feedback, we are constantly striving to reduce shipping cost as we know these form a large part of orders.

We aim to go above and beyond other online retailers by going the extra mile - like by surprising customers as we did with a free bag of fruit gums we added to your first order.

All the best
British Snacks xo

Rated 5 out of 5 stars

Ex-Pat Joy

As an ex-pat living in the US, I was super-excited to have access to some of my old childhood favourites, as well as some new spins on the classics. Chocolate Orange Snowman and After Eight Bites? Yes please! I can’t wait to put the kind of selection box that I grew up with into my children’s stockings this year. To be clear...the After Eights and Chocolate Orange are going in MY stocking. 😉

The service was super speedy and affordable!

Thanks!

November 12, 2020
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Reply from British Snacks

Thanks for your wonderful feedback! We absolutely adore the fact that we get to spread a little joy and cheer through chocolate.

What a Christmas morning it will be in your household this year! Have a wonderful time, and if you have a snack-cident and eat that choc orange before the big day give us a shout 😂

Rated 5 out of 5 stars

The items ordered came fast

The items ordered came fast. They're was a slight breakage in some biscuits. But it is expected to occur as, no matter how well you ship. Would definitely order again.

November 10, 2020
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Reply from British Snacks

Thanks for your understanding - we try to make sure we wrap those little blighters up as best possible but when theres hundreds of miles to go the little delicate things can get a little caught up in the ride.

We find the choc coated ones are pretty rugged! They will all still taste great though 😍

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