James tuplin  Reviews 

They confirmed my chosen delivery date 2 days before like they said they would along with a time slot.
Communication was excellent and so were the delivery men who arrived when they said they were going to.
Bed frame was securely and safely packaged.
I would not hesitate to use this company again. Completely stress free. Thank you very much!

When we came across British Bed Stores on Google, we thought their prices and website were too good to be true - I can happily say they are as good as the website seems.

Throughout the whole process, the level of communication we received was second to none - our questions were answered very quickly and honestly, even after there was an issue with the delivery process (the only fault in the whole experience - the website doesn't currently give an accurate portrayal of how delivery will work. We ended up having our bed delivered three days later than expected. I'm told this is in the process of being changed on the site).

Delivery was very good. Two men turned up as promised and delivered everything to the bedroom. I even got the early delivery I requested - they arrived at 6.30am!!

Finally, the bed frame and mattress are of exceptional quality and compare favourably with high street stores. Don't be put off by the negative sales patter of certain stores (Dreams, I'm looking at you). The superking mattress we have is exactly the same as one they were selling for four times the price - despite them being adamant it wouldn't be.

I can't recommend British Bed Stores highly enough - they were brilliant.

Completely satisfied with the whole service

Or I should say website! Free delivery, two man delivery team, specified delivery time within in 3 hours, everything was just as they said.
Placed an order at the weekend and got my new bed delivered on Tuesday, delivery staff were fast and friendly and above all else the bed was the best price I could find on the web.
I would highly recommend this company!!

Excellent service. Delivered when promised. Was notified all the way would defo use again.

Mattress arrived on time, delivery men very efficient, replaced new mattress for old. Took away all packaging and old mattress. Apart from a slight soil mark on the side of new mattress, all was how I expected it to be.

This Sealy mattress is just so comfortable and a joy to sleep on. The price at British bed Stores was the best around. Delivery OK but the driver was always angling for a tip.

I posted a review on 27/06/14 and since then I have taken advantage of the 30 day exchange offer. I found the mattress I ordered to be too soft for my back so I requested an exchange which was agreed without hesitation. A new delivery date was agreed and the exchange took place without any problems whatsoever.
An excellent Company to deal with and the customer service I received was great.

Malcolm Armstrong

I would have no hesitation in recommending this company. From ordering to delivery the service was 100%. Overall very pleased with everything.

What a great service from British bed stores,from ordering to delivery so easy.I would have no hesitation in recommending the company to anyone looking for a bed,bed base or mattress.First class service and goods.

Very happy with our mattress, quick delivery and good advice on which one would suit us. The one we initially selected was out of stock but I was in constant contact with someone from the team and he sent me several very similar ones, which we're very happy with. No hassle, they are very attentive and caring.

The bed didn't arrive on the day I specified, even after calling and being assured it was on its way. No texts as promised on the website. After accepting a Monday redelivery, was told that my order wasn't valuable enough to warrant more than £25 compensation. The bed arrived and was not brought to my flat. The packaging was bashed to hell, there were no instructions, a large spider crawled out, two of the plastic sections were broken and one end had an entirely different look to the other - almost like it was pine, not oak.

Unimpressed and it took a hell of a lot of pushing to even get the £25 back and I was told I was lucky to have him investigate the problem for me, like I should be grateful....

Amazing product for the price and although it took a bit of time to assemble it, I am very pleased with it

Staff very helpful

Recommended

Very good service from this company, liked the fact I could choose my own delivery time which was only a few days unlike the stores which was up to 3 weeks. Delivery was on time and the two lads were well mannered. Love the bed and mattress set by rest assured. Overall very happy will use again.

Chose company based on reviews and the shortest delivery time. They failed to deliver on agreed date and failed to inform me. They failed to deliver on second attempt despite texts and phone call the previous day confirming time and date and failed to contact me. Finally delivered at third attempt, removed old mattress free of charge and offered £50 and two free pillows as compensation, still waiting it hear when the pillows might arrive.

From initial phone call to this company which was very informative and not biased towards guiding me to spend the maximum possible to the ongoing communications concerning the delivery and the actual delivery itself the whole experience was faultless. The delivery guys, my only real contact with the company, could not have been more helpful and professional. Will use again if/when required and obviously would highly recommend for both price and service.

I highly recommend this company. The ordering was straight forward, the salesman was great, my Sealy Pure Charisma is very comfortable and the price was competitive.
Free, timed delivery with 2 delivery guys, spot on. I would definitely use British Bed Stores again.

Very easy to order & the delivery was well organised with delivery times & notifications. We used the 30 day exchange (this is was attracted us to purchase from this company & that was very easy to sort too.) Would definite use again & would recommend to anyone else. Not the cheapest but on service & the fact you can do an exchange set these guys above the rest. Thank you.

Forget the big High Road stores....I spoke with these guys and they matched up the same manufacturer of mattress and spec at a fraction of the cost and not only that but they delivered the next day FREE where there was a minimum of 2-3 weeks with the big stores (And at a cost!). After speaking with several other online bed companies Adam from British Bed Stores explained everything in detail and in my opinion was very honest! The delivery company emailed me a 3 hour time slot, got a call from the driver who said he'd be there in 30mins and he was there bang on time!
You seriously can't ask for anymore from a company...Will recommend British Bed Stores to everyone I know!

After researching prices for a new Sealy king size mattress, I found British Bed Stores which offered a great range of mattresses at excellent prices. We placed an order for the new mattress online on the evening of Easter Monday and added the option to take the old mattress and the wrapping from the new mattress away when the new one was delivered. The delivery company sent texts on a number of occasions to keep us updated on the delivery date, and finally provided a time slot, which was within a 3-hour window, which was excellent and saves sitting around all day waiting for a delivery. The deliveries guys rang us shortly before delivery to say they were 15 mins away, and, true to their word, they were. They were courteous and efficient, taking their shoes off at the door (without being asked), carried the new mattress to the bedroom and put in place, and took all the wrappings and the old mattress away. They were in and out in about 5 minutes! All in all, this company offered an excellent service and I would have no hesitation in recommending them to anyone!