James tuplin  Reviews 

It's nights good sleep in 6months. Bed delivered on the time that was giving. All very helpful from the ordering to putting it in our Bedroom.
We will be recommending The Bedstore.

I ordered a Divan Base on 25th August, advertised as 'In Stock' by BBS. I was given a delivery date of 8th September. 1 day before delivery was due, I received an email from BBS Customer Service stating that a delivery due in to their 'courier' on 9th September had been pushed back 1 week to 16th September. I contacted BBS deliveries to query the relevance of this email to me as my order as my bed was being delivered by them the day before i.e. the email regarding the delivery to their 'courier' on the 9th September seemed irrelevant to me anyway as my bed was being delivered the day before and I therefore presumed that this email should have gone to somebody else. I was then informed by BBS that far from being 'In Stock' when i ordered it, my base had not even been manufactured yet! I asked why BBS were mis-leading customers by advertising the goods as 'In Stock' and was told it was a standard practice of the company. I therefore cancelled my order and await my refund. I note with interest that the email I received was to more than 1 recipient, so clearly I am not the only customer being treated in this manner by BBS.

After doing much research online for a new bed, I came across British Bed Stores. Although I had never heard of the company before, I found them to be very reassuring and helpful on the phone.

I received my bed within 2 working days of ordering it and the delivery service was very smooth sailing. My boyfriend put the bed together for me within 30 minutes! So quick and simple! once it was assembled, the bed looked exactly the same as it does in the pictures on the wesbite! Truly wonderful, solid and classy.

So, how did I sleep in my new bed? Amazingly well (a bit too well!). I woke up late and was slightly late from work this morning but that was purely due to fact that the bed is so comfy!! Obviously a very good sign.

I am so pleased with my purchase from BBS and I would recommend them to anyone who wants to buy a new bed who is on a budget, has good taste and wants a smooth delivery service!

As with all these companies very good at taking the money however the proof is in the service. After ordering a bed on the 4th August and booking the 21st as the date of delivery its now the 3rd of September and still no bed albeit a delivery had been arranged for the 4th but have now been told "not at the depot" and it will be another week.
Well sorry British Bed Stores but is next week like tomorrow, it never comes.

PART 2....THE FOLLOWING DAY

When things go smoothly any one can say they had great service however the true measure of a business is how they handle a complaint. In my case (although I did have to ring and chase) Dave at customer services was understanding and excepted that the service we had received was less than acceptable. On this occasion I have received compensation for the inconvenience and assurance that the bed will be with me by next Thursday. So in terms of handling the complaint I feel more confident however we have yet to receive the item and so it would be only fair that I give overall judgement after next week.

Part 3

We'll start with the good news, the communication from the delivery company was they were to deliver the bed on Tuesday 2 days earlier than expected. However that's where the good news ends. The delivery company rang on the Tuesday to tell the wife they had the base and headboard but no mattress. Of course she told them not to deliver, after all there seemed little point sleeping on a divan after. We spoke again with British Bed stores who informed me that they had spoken with the delivery company in the morning and they had expected everything to go like clockwork but excepted the service levels had fallen short yet again.However It was agreed the bed would be delivered as a last attempt Wednesday.
Appear it did but the divan they delivered was a 2 drawer not a 4 and the mattress was damaged...good news the headboard was fine!
We have asked BBS to exchange the items which I am sure they will do but in conclusion would I use them again I will leave the reader to guess my thoughts on that.

Mattress arrived promptly. I was kept undated about the delivery. The delivery men were fabulous. The mattress is great. I would use this company again.

A 3 hour time slot was text to me, with delivery slightly early.
Polite and efficient delivery drivers.

Easy to use website, best price I could find on the mattress I wanted / ordered. Saturday delivery available. Delivered on time. What more is there to say. An excellent service at a good price.

I bought this mattress from British Bed Stores having checked out the competition, prices, reviews etc , as it was my much hoped for solution to a constant bad back. The offer of a no quibble refund/swap within 30 days was particularly attractive.
It was delivered on the Friday before the bank holiday weekend by two very pleasant and helpful gentleman, and left upstairs, as requested, in it's packaging to allow me to do a little bit of moving around.
I unwrapped the mattress ten minutes after they left and the bottom eight inches were soaking wet, as though it had been stood in water.
I contacted the company who told me there was nothing they could do until after the weekend. The mattress remained unusable for three days - very disappointing, even though I fully accept that the issue will have been with the delivery company, not British Bed Stores. I was asked to send photos but by the following Tuesday the mattress was dry and I was using it in the hope of a decent nights sleep. Nothing wrong with the product but fairly unimpressed with the initial response and lack of solution.
That said, having left an initial review expressing concerns, I was contacted almost immediately by a company representative , and offered a genuine apology and appropriate resolution to my concerns.
I certainly wouldn't put anyone off buying from this company. They offer good value and a returns policy better than anyone out there, just check your product when it arrives.

Sensible 3 hour slot for delivery. Text to confirm with contact details

Its the 3rd september and I have ordered, paid for and waiting for my delivery of a bed today. I have not a dicky bird from them. I made a cal spoken to Dave and he assures me that it is highly unlikely my bed will be delivered today. I note further down a customer has had a similar experience and I quote from the 21 August : "On the back of this review I can confirm that all future customers will be contacted before their "preferred" date to avoid anymore confusion and disappointment.

Kind regards,

Laurie Goldsmith
Managing Director" Well Laurie , this is not the case! I now have an empty bedroom , council collected our old bed today and it seems my husband who is a stroke survivor and chronic heart patient , has no bed to sleep on tonight! I await with anticipation of how you are going to resolve this!!???
You really need to amend your checkout page and not advertise free delivery on chosen date..then send an email telling us this is not the case, after you have taken the money. This is a clear breach of contract.

Ordering the mattress was very easy on their website.Choosing date for delivery had plenty of choices. Had to phone customer service on the day of delivery because their nominated courier failed to text or email me a time slot, but like the professional outfit that they are British Bed Stores customer services were able to tell me my three hour time slot. It was delivered by the courier during this time period. Two man delivery, at no extra charge, and up to a third floor flat. Brilliant. I have used several similar companies before but this one beats them all by a mile.

I did a fair amount of research before choosing BBS to deliver our bed.
I can say gladly and with full confidence that BBS have been simply superb from start to finish.
Website was very easy to use and interaction between BBS and myself has been very reassuring.Contact is made to ask and confirm chosen delivery date.An advisory text is sent the day before delivery and the delivery men send a text with a 3 hour delivery window on the day of delivery.Much better service than any other online company I have encountered.Other companys would do well to follow BBS and Network 4 delivery company lead.
We chose Seally and we got exactly as ordered..delivered in excellent condition and well protected.Delivery men were nothing short of brilliant.I recommend British Bed Stores..

Mattress was delivered on time and is extremely comfortable. The prices at the British Bed store beat anywhere else. Would recommend.

Whole process from order to delivery was a doddle. Took away my old mattress which saved a lot of hassle. Well done to everyone.

Try bed store

I would recommend British Bed Stores to every body i know. Very good service.

I guess it could have been a problem as we hadn't had the bed delivered when the mattress arrived but fortunately we were able to keep in a spare room for a week - better early than late though so not a problem for us but guess it could be for someone with a smaller house. All in all though, very pleased with price, quality of product and speed of service. Thank you

The delivery men were excellent and able to show me the minor mark on the mattress which made it ''seconds''. We are finding the mattress very comfortable and we are sleeping well!

The mattress was delivered at the day and at time frame that I requested without any problem.

Bought super king 1400 sleepeze mattress. Easy transaction....came on time good communication for delivery......mattress has faulty zip and when I rang on Saturday the phones were down, so I sent an email but no one has got back to me yet a week later. Managed to get mattress to zip together.....so not sure about after sales service......I will update if anyone contacts me.