James tuplin  Reviews 

Quick and efficient delivery with warning ahead of arrival of expected ETA.

I bought a £500+ bed through British Bed Stores. With all my health problems, an adjustable bed was what I needed. Easy site to navigate and pay your money. Competitive prices, looked great.
Paid on 28th July, money taken out of my bank 29th July. delivery due 14th August. I paid extra for silver express delivery, with everything taken care of for me. Sounded wonderful, I was pleased.
My son took my old bed down and we waited in anticipation.
But you have guessed it, August the 14th came and went, no bed, no headboard, which I also paid extra for, and no notification and no reasons why and no reply to messaging. I was distraught as my savings were now spent and I had nothing to show for it.
August 15th they replied to my frantic email "that they fail to understand why nobody contacted me." Well if they cant understand, we certainly can't, they need to have a major overhaul of their system. Perhaps stop giving away free prizes on social media and use their staff to concentrate on keeping their customers, that they already have, well informed and happy and delivering beds that their customers have actually paid for!
So where does that leave me. Well, good question, they say "your headboard is there, your bed is still in transit into their couriers warehouse." What does that mean? No idea of a new date for delivery, I suppose they could deliver the headboard and I could sleep on that. I call that a shambles. I would love to know what they would call it.
If that is silver express service I dread to think what a bronze would be???
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Here is my Update for the 21st August:...................

Here I am again a week after my preferred date, came and went and 24 days since I paid for my bed and headboard and I still have not received a thing. I still have not got any idea when the bed will turn up. In fact I have had no further communication from British Bed Stores in the last week, apart from the comment from Laurie Goldsmith made here.
On that note and in reply to Laurie and If you don't mind, I have some observations of my own:
The delivery section of your website, does not mention anything about what you have said in your comments:
I quote from it"
Easy as 1-2-3
1. Choose your delivery date at the checkout
We cover the entirety of the UK, with multiple choices of days for your delivery. Simply choose your day at the checkout stage when prompted.
2. Receive your 3 hour time slot
As simple as it could possibly be. The day before your chosen day of delivery you'll be text and emailed by our friendly delivery company to narrow down your time, enabling you to enjoy the rest of your day!
3. Open the door on your new bed
Receive your delivery within the time slot and let our drivers do the rest!
On the money
There's no secret added costs for our deliveries – all two man deliveries to room of choice are completely free. *only a very few remote UK Mainland postcodes incur extra costs. If applicable you will see this added to the total the instant you confirm you postcode at the basket page.
The Full Monty
At the basket stage you’ll have the opportunity to upgrade services making your delivery even more convenient. The following service upgrades are: full assembly of your new bed, disposal of your old bed or mattress, removal of packaging. All you’ll need to do is let us in!!
Heads Up
If you do get called away by an emergency (including a tea shortage), be comforted by the knowledge that our couriers call prior to arriving, usually about 30 minutes beforehand. This ought to give you time to nip home!
Please note: this refers two our two man delivery service, available on the majority of products. Please check the product page to ensure your selection includes this service." unquote.......................................
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Well, I feel that I have had time to nip on a round the world trip, if only I had not spent my money on a bed!!
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It would be useful if the information on preferred dates was in the delivery section of your website. No information had been sent to me in a confirmation email after I had made the purchase, I received no emails at all, until the reply to mine on the 15th August.
Not everyone takes screen shots of their purchase page, and of cause a pop-up would not show up anyway and when I had chosen the date, you could have provided a email with details saying "this date is not guaranteed", rather than a click on question mark, which can be easily missed.
I have gone back and looked at the wording in the pop-up info box, you mention, and I quote "You will be contacted either shortly before or in some rare cases after your preferred date with a choice of definite available dates to choose from." Well as you say I was not contacted before, with a choice of delivery dates and certainly still haven’t a week after !!

If I, as a normal customer did not understand the silver "express" delivery service, is that my fault? The word "express", which is next to the delivery details on the confirmation paid page, you now seem to indicate should not be there, I would agree, as this would suggest, and I use the dictionary definition here: "a system or method of sending freight, parcels, money, etc., that is faster and safer, but more expensive, than ordinary freight service."
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I would love to know from Laurie how long you would feel it is reasonable for your customers to wait for a delivery of their bed?? That maybe, just maybe would give me some indication and hope of a delivery date.
At 78 years old and already ill, I do not need the extra stress...................
Please!!!

We ordered a bed which was delivered within the time specified, in the time slot given & built within 30 minutes. Absolutely fantastic service! I'd definitely buy from here again. Thank you :-)

I thought the bed was a good price and appears to be very well made. I would have like more notice as to when the delivery was, e.g. morning or afternoon, we were out when the delivery was made but the bed was left in the garage as requested. My husband found the castors very difficult to fit, but apart from that no complaints. Good buy !!

Quick delivery, flawless service. Don't hesitate to buy from British Bed Stores

This is probably one of the best purchases I have made in a long time.
Dealing with British Bed Stores was excellent, the delivery was exactly on time and I'm now really enjoying my new mattress. Should have done this years ago. Thanks again British Bed Stores for a top quality mattress at an affordable price.

Would have no hesitation in recommending British Bed Stores without reservation, everything went as stated, Quality, Delivery, removal of previous mattress & packaging, by a First Class Delivery Team.

Mattress was exactly what I thought I was ordering ( always hopeful when item is lots cheaper than in the shop) delivered when they said. Did have to ring for delivery time but it was Monday delivery day. Thoughtful delivery men

I had been looking for new bed with a latex topped mattress for a while, but found them more expensive than we could afford. I stumbled across British Bed Stores when doing an online search and was amazed at their prices. The website is easy to use and ordering very straightforward. The bed was delivered quickly and the £15 we paid for assembly well worth it. We were given a timeslot the night before and got a call 15 minutes before the bed was delivered (at 7.15am!). I didn't mind the early delivery though. All in all I would highly recommend this company.

The mattress is exactly as we expected, the right one in lovely condition. It was delivered very promptly and using a good service (that called before hand to say they were on the way).

And this was the second best price I could find, only pipped by a couple of tenners and from a site that had some shockingly bad reviews.

Very happy, would look to them first again whilst shopping around.

Bed was competitive price. Trial and ability to exchange clinched the deal. Delivery was good - driver phoned when 45 mins away.

Fast delivery. Friendly and professional customer service. I will definitely order from the company again. A big Thanks to Dave the customer service team, who has been very helpful. Highly recommend.

I bought my bed and mattress from British Bed Stores and am delighted with the products and the customer service. They were a delight to deal with and I will recommend them to everyone.
C Parker. Somerset.

When I placed the order for a bed frame with this company I was concerned that they were too good to be true, and I should have listened to my instincts. Our order was due to be delivered on Thursday. It did not turn up and the only reason we found out about a delay is because we called them. We were promised delivery on Friday instead. Two of the three parts of the bed turned up. We were then promised the third part of the bed today, by noon. No sign of the missing third section, no calls and not able to get through to customer service to discuss even though we were told yesterday that someone would be around if we needed to get in touch. So that's three days of hanging around at home and still no complete bed. I have already raised the issue of compensation and will be doing so again after today's developments. When I last asked, i was told our order was not of sufficient value to warrant compensation. The price (not cheap) shouldn't actually enter into it. They should take customer service seriously enough to recognise when they have messed up. A guaranteed way to lose customers. They did offer 10% off a future purchase which is pretty laughable - as if we would use this company again. A really very disappointing experience - I didn't realise companies with this kind of level of customer service existed anymore!!!

Ordered a headboard from BBS on seeing that it was an official retailer listed on the Silent Night website. The order was accepted, delivery date confirmed (oh it isn't a slot, it is a whole day... so you better sit around waiting for these people) - all hunky dory - at least until the delivery date arrived and nobody showed up. We kept calling them on the day, but nobody answered. We wrote to them, called them and they promised another delivery date. This time round, their van caught fire on the motorway and they couldn't deliver (can't believe that story). So they gave us a third delivery date (and this time a 6 hour delivery slot), and nobody shows up... until 6.30 pm (an hour and a half past the delivery slot). And luckily this time there is a parcel to deliver (even if it has been 2 weeks since the first delivery date), but the person refuses to take it to 1st floor bedroom. So fine, I take the package and while signing his collection sheet, write down that he was late and that he won't carry it to the first floor, and the driver argues with me about why I am writing this!

DO NOT USE THEM! Your time and peace of mind is more important.

The mattress is great (the main thing!) and it was cheaper than elsewhere so good value :) We didn't hear from the company to advise the 3 hour timeslot the mattress was due to arrive in and when I called (on a Saturday it went to voicemail message which said only Mon to Fri) so unable to speak to anyone. Also emailed but heard nothing. Anyway it arrived in the afternoon and they took it to the bedroom so it all worked out but not quite the service we were expecting.

very comfortable mattress, excellent service, kept informed of delivery time and very pleasant delivery men.

Got the Rest Assured Northington double pocket sprung mattress, supremely comfortable, if you suffer with any lower back issues then buy one of these, our memory foam mattress was killing my back & touch wood, no more back pain since sleeping on the Northington mattress, brilliant fast service from British Bed Stores & the best price I could find on the Internet, highly recommended indeed, 5 stars from me.

The price was very competitive, delivery in 3 hour slots so no need to wait all day for nothing, delivered by a two man team onto the bed, and they even took away the packaging and the old mattress. Couldn't have asked for more.

I placed my order 2 weeks I'm advance as I knew I would be off work on holiday when I wanted delivery. Order was placed with ease and arrived exactly when I was expecting it to be delivered, would highly recommend and would buy from British Bed Stores again in the future.