James tuplin  Reviews 

Monday evening I ordered a mattress online for next day (Wednesday - it was important to me I got it that day) delivery - and chose the option to take away the old mattress ... on Tuesday mid-morning I got a text saying delivery would be during the following week. I phoned and [name] said that they would try to arrange delivery on Wednesday and phone me back within 30 mins. 40 mins later I phoned and [name] told me that it would be delivered tomorrow. My 78 yr old mum waited in from 9AM while I was at work ... at 12 I got a text saying delivery had been scheduled for the following week. I phoned and [name] said that arrangements had fallen through ... he said that he would investigate to see if it could be rectified same day and phone me back in 30 mins. Nearly an hour later I phoned back. [name] said it couldn't be sorted same day but when I said I would cancel the order he offered to look into 'compensation' and phone me back shortly. 2 hours later he left a voicemail asking me to call back before 1PM on Thursday. When I phoned back on Thursday morning he first asked me why I was phoning and then said that if only I had phoned earlier it could have been delivered on Friday but now I had missed the deadline! Tne previosu day's offer to consider 'compensation' must have been with a different [name] as he now claimed to know nothing about it!! I cancelled my order and asked for a full refund. I recommend that you just don't bother with this company unless you do not care when they deliver and are happy that any conversations with them are completely meaningless...

Update Friday:
Gets better. Even though I've cancelled order I had a message left for me this evening asking me to phone them back to arrange delivery for next Tuesday - brilliant! I'll have to now check whether I've been refunded ... it seems that they are happy to take payments instantly but refunds take some days - I'm sure there's a really good reason for this!

Searched various companies to buy a specific mattress and in the end chose BBS for its easy to navigate web site and value for money. Sales team very helpful when I rang them to finalise payment and delivery, which was on time slot allocated.
However, the delivery team used was from a different company and had to be told to unpack and just drop the mattress in place rather than just leave it standing next to the bed in its wrapper. A final touch which can leave a bad taste for the customer. Am sure BBS should be able to iron this small, but important issue.

Great service delivered on time within a 3 hour time slot advised 2 days in advance. Mattress as advertised and half the price of comparable product in major retailers.

Best price for the mattress I wanted that I found online. Delivery (free two-man, within a 3 hour time slot) was made on the day requested, during the slot allocated by Network 4. Delivery guys called in advance as requested and were friendly and efficient.

Great service all round.

I purchased a mattress from British Bed Stores and received an email from them confirming that I would receive this on my preferred date of delivery which was 01st September. I used up an annual leave day for this date; however, after waiting in all day, I had to contact BBS as I had still not received my order at 5pm that evening. I was advised that my choice of delivery date was a "preferred choice" and not necessarily the date I would actually have the goods delivered. I reiterated that I had received an email from BBS confirming that my order would indeed be delivered on the 01st. The customer service adviser confirmed that he could see I had been sent this email, but he could not understand how this could have happened as he was aware that my order was not yet with the northern delivery depot and unlikely to be with me for at least another week. At this time he raised the notion of compensation as it was clear that this was a company error, and he advised me that he would look into the matter further. I received a call from him the next day to advise that my order would not in fact be with me until the week beginning the 15th September, a full two weeks after I should have received it, and I had to use up another precious annual leave day to take delivery. It is now a full week after I finally received my mattress and I have had no further contact from BBS with regard to the compensation that was mentioned. It seems to me that this is a company that only feels the need to compensate their customers for poor service if the customer kicks up a fuss about it. If they were genuinely interested in customer care, this should have been followed through as a matter of course. I would not use this company again, and would not recommend them. Purchasing a mattress through them has been a stressful experience.

Would have been 5 stars if I had got the email for threshold slot the day before, also the person on the phone was not very good.

Company were efficient and very knowledgable. I was given dates for delivery and these were adhered to.

We ordered a Geltex mattress that was suitably priced, delivered quickly and in excellent order.

We had no problems at all with our purchase.

Woule recommend them to anyone, excellent service and great price!

I ordered a bed last week and paid the £30 extra for delivery on Saturday 13th Sept.

I called in a favour of a friend to wait for the bed on Saturday at my house and she waited all day and no bed was delivered. (I was not contacted to warn me that it would not come and I tried to contact BBS at multiple times but there was no answer due to it being Saturday).

I phoned up on Monday and informed British bed stores of the mistake and they said they would organise the delivery for the next day and would get the delivery company to give me a rough estimate of the time of the delivery and would also text me 30 mins before the delivery so I could run home from work to be at home for the delivery. (Due to their previous mistake).

I got home on Monday to find a missed delivery from a delivery company. I phoned them up and they had not been contacted by BBS and so I told them of the reorganised delivery for tomorrow. - Clearly very poor communication.

On Tuesday morning, I had not heard from the delivery company with a time estimate. I phoned up and they could not contact their driver at the time. I went to work. I had to come home at lunch to collect some stuff to go to another location and by chance the delivery arrived at this time, without any notice like I was promised.

They also said they would refund the £30 that i paid extra for delivery but no good will gesture to compensate my time off work or my friend's wasted day.

Overall very disappointing that they didn't deliver what they said they would, even after paying extra. It was very fortunate that I was home and I wouldn't recommend this service to people as from reading the reviews below, this clearly isn't an isolated event!

No customer service or follow up apology either.

Ordered matress, good price. Choose a delivery date. Recieved email conformation with date on. I also had decided to add to the order so rang customer services. To ask if this could be delivered at same time.Paid for item over the phone. Delivery company sent text a day before delivery with a time slot. Contacted me next day to say would be there within the hour. Arrived on time.Extra item arrived aswell. No problems. Good service.

I ordered a divan bed base w/ headboard and selected a delivery date. First available delivery date was 10 days after the day of the order. So much for "in stock" as it said on the website. If it was really "in stock" then why does it take 10 days to deliver?

No confirmation email, but credit card was charged immediately.

I sent them an email, asking about my order, but never got a reply.

One day before the delivery should take place I received a text with a time slot of 6:45 - 9:00. So I got up very early in the morning and guess what: no delivery. At about 9:30am I called the delivery company, they said something about "warehouse problems".

I'm still waiting for any update from British Bedstores or the delivery company (Network4) and I still haven't received the bed I ordered.

Cannot recommend this shop.

Update 19/09:

The delivery company gave me a new delivery date (one day later), so that's good. Delivery was this morning, but the headboard was missing. Driver said he only had 2 pieces on the truck (the divan bed base is delivered in two parts).

BBS called me and apologised, but unfortunately this nightmare still isn't over, I have to sort out the missing headboard.

Update 23/09:

After I called BBS again regarding the missing headboard they arranged an extra delivery from the headboard manufacturer directly to my home. I got the headboard as promised. BBS was helpful, but the delivery company they have chosen to work with is a mess.

We bought two headboards a few days ago, I picked a delivery date of tomorrow as I made the order. I had not heard back so I have just contacted them, to be told that due to a system problem our headboards are not even in stock, and won't arrive to their warehouse until next week. Problems do occur, but I have booked tomorrow off to stay at home, and they didn't even bother to contact me.

I went to a number of "High Street" shops to try out various mattresses, chose one, went about ordering the chosen one and received the best service possible, I did order over the 'phone as I prefer to do things that way and was delighted to have the mattress delivered a few days earlier than expected, by two extremely nice, strong and efficient chaps.
I did query the price, when ordering, because it seemed so unlikely to have been correct as it was almost 1/3 the price of the same mattress in a shop. The price was correct, and I am an extremely happy customer.
Let's hope you can keep the BRITISH bit of your title!!!

Initial service was good, price was right but delivery service useless. Preferred date of delivery a joke, not worth doing. Second delivery date came and went. Staff at BBS were fairly helpful. Promptly dealt with refund. Had to pay more elsewhere but got mattress the next day.

Bought a mattress, chose date. Heard nothing for 10 days then 2 days before the delivery date I had expected I get a text from courier that they will deliver 3 days later. Contact customer services and they blame me for not reading the order confirmation where it says the courier would contact me. Absolutely not interested in helping or resolving my issue despite website being very misleading saying you can choose a date for delivery. This is not the case. What they fail to clearly advise on the shipping policy is that you select a wish date which they may or may not meet and they will only tell you that 2 days prior to your wish date. Will not use again!

I ordered my bed last month which is probably average time to wait for any decent bed delivery. The preferred delivery date is a wee bit pointless if it's not in stock and maybe should be made clearer before payment, but to be honest this company give regular phone updates to put your mind at ease. Overall, very easy to deal with and courier was on time too. And to be honest when the bed arrives the first thing you are going to think is "I wouldn't have got this kind of quality from a big high street store or supermarket."
And you won't. 10/10 bed. Superb.

I ordered a bed and matching headboard 2 weeks ago, I dealt with [name] over the phone who was extremely helpful as I needed immediate delivery of the bed. This was arranged and occurred seamlessly. [name] explained that the headboard would be dispatched separately and I would hear on this within a week. I have not heard anything and on following up with [name] I have been given a series of vague excuses and a total lack of information. Today I received a sarcastic toned email from [name] and have seen no evidence of any effort to assist. I would not recommend British Bed Stores and wish I had found this website prior to making my order.

Very easy to order, pick a delivery date and they also text me the delivery time slot a couple days in advance. The delivery men (according to my partner) was very friendly and carried the mattress to the room.
Very happy with purchase!!

I ordered a divan base and mattress for my son on 18th August and chose a delivery slot that was just within the two weeks promised - 1st September.

The 1st September came... and went.... Not that I was really expecting anything to turn up, I'd already received an email saying that the promised delivery within two weeks was only a stated preference and I would be contacted with a firm date nearer the time. Still, you can only live in hope!

2nd September came and as I was about to phone British Bed Stores, I received a text message saying that the bed would be delivered on 9th September. I guess that was ok, annoying, but at least it was coming. 8th September arrives and I get a text message telling me to expect delivery between 4.30 and 7.30pm. But, by the evening another message had arrived " UNFORTUNATELY THERE HAS BEEN A PROBLEM WITH YOUR ORDER FROM BBS - WE ARE UNABLE TO DELIVER TOMORROW AND SOMEONE WILL BE IN TOUCH - APOLOGIES FOR THE INCONVENIENCE".

So, 9th September arrives and I phone the office. Apparently the divan base has been ripped and it can not be delivered. I am now told that a new base will be available on 26th September (I note that this date is further away than the promised delivery within 2 weeks and wonder how this promise can be true...). I am offered compensation - as yet undisclosed. I also suggest that since the divan base was ripped and not the mattress, that maybe the mattress could be delivered, such that my son doesn't have to sleep on the floor for the next three weeks (or however long it does actually take to deliver the base).

I am now waiting for the promised phone call to tell me when the mattress can be delivered and what my compensation might be.... I note that by the time the bed is delivered, British Bed Stores will have been sat on almost £600 of mine for 6 weeks.

Will update if and when there is progress....