James tuplin  Reviews 

Excellent delivery, easy to put bed together and looks a lot more expensive than it is. Would recommend!

ordered came within 2 days ,and free delivery cant be better than that ,no problems or concerns at all.

Ordered a Millbrook mattress and choose delivery 3 weeks after, nothing happened. No phone calls / emails prior to announce they cannot make it.
After speaking with CS twice in a week still they were not able to give any dates, so I had to cancel.
They are simply incapable to deliver a basic service you buy from them!
Shame on you - BBSh1t!!!

Ordered new mattress, which was reasonably priced compared to competitors. Came next working day-received text previous working day specifying 3 hour window. No complaints.

Great price, good communication, prompt service, pleasant delivery drivers. Excellent, would definitely use again.

Ordered a bed frame and mattress. The mattress arrived but no sign of bed frame. Sadly the delivery was on a Saturday so couldn't speak to them until Monday. Friendly chap in customer services ordered a bed from manufacturer to arrive next day. We'll see if it turns up, I guess!

They delivered incorrect mattress and they told me it will take 3 to 4 weeks to get it replaced. Not happy

David

Ordered a bed for next day delivery. It turned up and on time...no hassle.or fuss. The bed was easy to build and good value for money. I noticed a slat was missing, so contacted customer services (by e-mail). Lovely reply and I received the slat by post the next day. Job done!

Mattress was very good, value for money, The phone sales man was very nice and helpful not pushy at all. Delivery was Ok not 100% I didnt get a time slot till the night time before the Delivery day which for me was late notice to make arrangements. and I paid extra for Gold delivery and all I got was 2 guy's complaining I lived on the second floor they walked in threw the mattress on the bed frame still in package wrap and walked out the house. Leaving a disabled man to struggle with a king-sized bed alone to unpack it and fix the bed frame as it was moved when they threw mattress.
I would use this company again as the mattress is excellent and good value, Just be aware of the delivery issues when ordering.

The oak bed was nicely finished and well packed in cardboard boxes with protective polystyrene sheets to separate the components. Assembly was easy using the two hexagon keys supplied. The only negative was that one of the side members had a small chip of wood missing at one end. However it was not bad enough to consider returning the bed.

Bought my bed online after being disappointed by other suppliers. What a pleasant and exceptional experience. Not only did my bed arrive on the day stipulated but it was a pleasure to put together.
Yes I put it together myself first impression was OMG. But the instructions were a pleasant surprise. Easy to do and the outcome was perfect.

From beginning to end this transaction was such a pleasant surprise and the customer service was second to none. Would definitely recommend them. Thank you so much!!

I bought a bed frame and mattress as two separate orders - there was a minor issue with a missing component on the bed frame, but the customer service people got right on it and the extra parts all arrived. Nice to know that when something goes wrong, people will act quickly to make sure it gets put right.

Ordered a mattress which was on in stock, received a suitable delivery and you think easy... Couldn't be further from truth.

Took a day off work for delivery, no delivery showed up. No communication from BBS (British bed stores). When contacted their stance was "mattress not in stock, item not collected from southern depot".

Alternative date arranged, evening before BBS no communication to confirm. Firstly (4pm
Day before) they said it would arrive as scheduled next day. At 5pm
They then confirm it would not arrive.

So far 2 annual leave holidays wasted.

Third alternative date arranged, no confirmation received. 4pm day before, a text message to say delivery cancelled due to vehicle issued.

Fourth delivery date arranged, time window given... Delivery did not show up. Cannot speak to courier or customer services BBS!!

Worst online shopping experience ever! Never witnessed such shambolic delivery processes until now. Communitions don't exist!

I cannot put into words how awful BBS actually are!

Any potential shoppers please avoid! Save yourself the hassle!


Further to my review 12/10/14.

I have yet to receive a refund for a mattress which has failed to turn up on 4 separate occasions.

The delivery process is a joke.

Please be aware of BBS! The worst online shopping experience ever! They talk about investigations, but a member of management wont even return my calls.
I will be contacting my credit card co to claim fraudulent purchase by the looks of it!

Do not trust the '3 hour' delivery offer. Just had the worst 48 hour experience ever. Ordered two beds and two mattresses. Only two mattresses turned up via BBS. They pass the bed delivery on to another company who don't have an idea on your '3 hour time slot'. Also, poor guy with second company was on his own and had to carry the bed up to our flat by himself (my mother in law had been waiting for the delivery). We also paid for packaging removal but this guy had no idea about that! What can I say, except be prepared to lose two days like we did if you buy from them.

This is a company you can trust. They are polite, efficient, the best service I have received for a long time. They bring the best up the stairs and they have let me exchange the mattress as I didn't like how hard it was for no extra cost. I'll definitely recommend them .

Took an unpaid day off work to take delivery of a new bed last Friday 3rd Oct, it never arrived, I rang twice to the customer CARE team late on in the afternoon and was assured it was on the delivery can and would arrive that day, although if the traffic was bad it could be up to 8 in the evening..It never arrived...I rang up 9 o'clock Monday morning to be told the had no idea and would have to ring me back..By pure luck my husband had called back home mid morning to collect something and the van turned up..when he asked the driver why it had not been delivered on Friday the driver said he knew nothing about that and as far as he was concerned it was Monday..I still am awaiting a phone call to at least apologise for this...As yet I have heard nothing...do not buy from this company unless you are happy to waste your day waiting around for deliveries that don't turn up !

I ordered a mattress and separate divan base 2 weeks ago and I was asked to choose a delivery date (the first available date was 10 days away). I then got an email saying this wasn't a guaranteed date but if they couldn't make this one I would get a phone call from the delivery company at least one day before. Suffice to say I received no phone call so I waited in all of the appointed day and as no-one had turned up by 5pm I called BBS. I was told that the goods hadn't been delivered to their Southern depot yet but they would be there in 3 days time and I would definitely get a call on then (Monday) to arrange a delivery either on the following Wed or Fri. Monday came and I waited until 5pm for the call. Nothing, so I called BBS once again. This time I was told that the goods were now in the Southern depot and that I will definitely receive a call within the next 24 hours. Strangelythe young man seemed rather surprised when I seemed less than confident about this but I shall wait and see what happens.
Having read all the other comments it seems to me that this firm need to sort their logistics out rather quickly but I will keep posting on here and hopefully the bed and mattress will arrive this week as promised. Only one star for now.

The bed is a fantastic product - already slept well for 2 nights - but the packaging hid a corner of fabric that is ripped quite badly and has several dirt marks and a huge dirt hand print. A pity as I now need to patch it. i did not inspect on delivery carefully enough because the bed is so big and I couldn't see under the plastc when I was at work
Disppointing haveing spent hundreds of pounds - it will shorten its life but I dobt my too much.
TOP TIP - inspect much more carefully than me!!! If a product is reduced there will be a reason!

I ordered a bed from this company on 13 September with a requested delivery date of 22 September. I was contacted within a day or two to say that the bed was not in the Northern depot and the delivery date could not be achieved. I was then advised that I would be contacted by the delivery company to arrange a suitable date. Email arrived from Network 4 and we selected the best date for us which was Saturday 4 October. Early yesterday morning I received a phone call to say the delivery would not take place as the van had broken down. I asked whether delivery could take place today and was told they didn't have drivers but someone would contact me on Monday to rearrange!! I then tried to call BBS on both the numbers available only to get a recorded message telling me their lines were now closed and give the operating hours. Interestingly they were stated as 9am-5pm Saturday and Sunday and as I was calling within this times they should have been open. Following this we received a call from the delivery company to say they could deliver today and a further call to give a time slot of 1-3pm. We cleared the bedroom this morning, disposed of the old bed and waited. The delivery van arrived at about 2.15pm which was great but I soon realised that what they were delivering was the WRONG bed!!! I explained this to the very pleasant and helpful young delivery man who was profusely apologetic even though it wasn't his fault. I tried yet again to contact BBS without success. Having refused the delivery I am now left without a bed. I have emailed BBS and now await a response!
Watch this space. We had read their reviews before ordering and were happy to proceed as the price was good and we could get exactly what we wanted.
Wish me luck as I sleep on the sofa or the floor until they get their act together and deliver the CORRECT bed - by next Saturday or else.
I'd be happy to hear their response.

A week on and despite promises, apologies and several phone calls we are no further forward-in fact we are going backwards!
Last Monday they were apologetic, didn't understand what had happened, tried to blame the manufacturer as the bed comes direct from them apparently and the courier for possibly loading the wrong bed. On Tuesday I was promised they would pull out all the stops and dependent on the courier would have the CORRECT bed with me by Saturday if at all possible. They also promised compensation in the form of cash and bedding. As we had identified the bed we wanted after much hassle I decided to let the order stand and crossed my fingers.
On Friday we discovered that the delivery would nor happen on Saturday via an email from the courier giving a delivery slot of Monday 06.45-09.00- pretty early in the day but at least a delivery.
We were up at the crack of dawn this morning to be ready for the delivery. The men arrived at 07.00 after phoning 10 mins before to say they would be with us then. As they approached the door, each man carrying one section of the base our suspicions were raised and when we asked them we were told it was not an Ottoman base- they had got it wrong again. Husband checked the mattress, still in the van, and it was also wrong! How wrong can one company get an order? Does customer satisfaction not count? Is it all about volume of sales and to hell with everything else?
Husband contacted the company this morning and they could not understand what had gone wrong. On discussion it transpired that they had ordered the wrong bed in the first instance, they hadn't checked our order the second time and so the error was repeated. Trying to blame others - when it was entirely their fault.
We are still awaiting an answer and resolution of this matter. Apparently the base is in the northern depot and the mattress in the southern depot (whose depot?).
Do I cancel/ Or give them a chance?
In the meantime it is back to the temporary measures- don't think they'll pay for hotel accommodation!
Watch this space.