James tuplin  Reviews 

I placed my order on line on the 7th November and selected a preferred delivery date of the 26th November. I had to book holiday to enable me to take delivery so I e-mailed British beds to confirm the delivery day. They said they could not confirm the date until the mattress had arrived at the depot. The mattress was eventually (so I told ) on late Friday 28th November. I was not contacted so Monday1st December I rang British beds to enquire when delivery was going to be made, I was promised the courier would contact me that afternoon, nothing! rang again Tuesday told the same, nothing, rang again Wednesday told the same thing, but did have a phone call and text message from FURDECO confirming delivery would be on the 11th December between 7am and 10am it would be the first drop of the day and the lorry was then going on to Guildford, I requested a call 1/2 an hour before to let me know they were coming. Booked the day off work. (Our company has a policy that we are not allowed to take holiday in December due to the Christmas Shut down, it was only agreed to because I had tried to take the delivery in November) I received an e-mail today 10th December informing me that the delivery would now have to be on the Friday 12th and the mattress had only been delivered to them on the 1st of December. The lady at FURDECO also told me that I was lying that the delivery had been arranged for the 11th December ( I have proof of the text message and that all our calls at work are recorded) I could not change the day again so after heated conversations with both BRITISH BEDS and FURDECO I have cancelled the order and demanded the money BRITISH BEDS have had in their bank account for over a month. I ask for emailed confirmation that the money had been refunded which has not been done. I would highly recommend NOT using either of these companies.

Very helpful and quick delivery, two man delivery service and I didn't need to lift a finger upon delivery

I found this company via a Google search for a particular model of folding bed. They were offering the bed at a very competitive price so I ordered. I particularly liked the fact that I could book a delivery day for my purchase. My bed duly arrived as ordered and I am very pleased with both the bed and the service I received.

Great friendly service. Delivered on promises made. Thank you!

Excellent product and excellent service.

Ordered a bed base, picked a date then got a call to say that it is not made anymore by Sealy. (Wonders why it was not removed from their web site) Offered another Sealy base but this time with draws at a discounted price of an extra £20 (normally £40) paid and waited. Phoned to chase and kept on hold for ages and was told it was being sorted out for delivery. Delivery date came and went, phoned up again was advised that it would be following Friday between 11am and 2pm however if they add more deliveries this time will change. Never received any emails on delivery and the guy said he would get them to text me on exact deliver. I now wait in anticipation.

Ordered bed and mattress 3weeks ago, chosen a preferred date but never received a confirmation email within 48 hours as stated on their web site.
So I decided to call them and check. They were unable to deliver by preferred date by day after...fair enough.
In the mean time I booked a van to get rid of my old bed on their promised delivery date which was also confirmed via email.
I started to worry when the day before the supposed date of delivery, no text or email from the courier arrived...that was yesterday.
Today is saturday, no delivery, no new or old bed to sleep on and I am also 8 months pregnant.
We'll be sleeping on the sofa for a while I guess...
Really crossed

I wouldn't recommend this company if you are relying on them to deliver by a specific date. They boast that you can select a delivery date which is why I chose them for my order. Having had my order delayed, due to their business model, they are unable to advise of an updated delivery date. I'm having to cancel my order as a week after expected date of delivery they are still unable to advise when it will be delivered ...... and I'm bedless!!

I originally posted a more negative review, but customer service got in touch and addressed my major complaints about the delayed/uncommunicative delivery service. The bed itself is lovely, went together relatively easily, and is very comfortable to sleep on. Thanks for sorting it!

Good quality of bed, looks nice in the room. Good value for money.

The bed is really nice and easy to assemble however not entilley happy with the delivery service as I couldn't choose a delivery time. Not everyone sits at home all day like a bum I work and study.

item delivered on time but delivery driver not keen to come up our driveway and deliver to our door.
Instructions for assemble simple to understand and bed frame erected by our son in well under an hour

Great quality bed, value fot money,excellent delivery and easy to buy online.

I've ordered from this company previously and had problems with delivery schedules (dates booked, then told my bed hadn't been loaded onto the van, the usual).
As we've all done it, we as customers delude ourselves into thinking second time will be better. Of course it isn't. Unfortunately british bed stores seem to have poor choice in delivery partners and even worse in communicating with the customer and keeping them in the loop.
On both occasions I hadn't been contacted before my chosen delivery (I'm aware the chosen date isn't a promise) when I should have been. Calls to customer service, although prompt and polite, were only able to call the delivery companies who in turn gave no solid confirmation. On both occasions I'd been given the delivery firms contact details so I could call them myself, with varying degrees on helpfulness ( ie. Whether they answered).
Why can't British firms get it together? When you call customer services the least you should expect to hear is, "how can we make this better?". They, should then do the leg work and call you back with concrete information. It's not a lot to ask, surely.
British Bed Stores need to abandon their pointless 'choose your delivery day' option. It's not fit for purpose. They should just give you an approximate timescale and contact you a week in advance with a delivery day, instead of wasting everyone's time. It's a shame because they do offer good prices.

Ordered bed on Tuesday 11 Nov. web prominently says that you can have free delivery, next day delivery or choice of day. Paid for bed and "chose" Friday 14 Nov, this was all agreed with sales person on phone. Took day off work and started to doubt things as hadn't received a message from courier with my 3 hour slot for delivery as promised by sales person.
Called bed store (no luck getting through to the courier), spoke to manager who informed me my bed is not expected today as it has not left the depot yet. Apparently because of my post code (major city), it will take a few extra days, I should never have been promised a delivery date by the company because that's up to the courier yo decide!!!!!!! No apologies for the fact I've had to take a day off work to wait in for something which will never arrive. Have cancelled the order and requested a full refund to my credit card.
I'll go to one of the trusted bigger companies and start again. Any money you think you're saving easily disappears when you take lost wages/holidays into account. Won't touch this company again.

Bed frame purchased is great quality and easy to assemble. I would say it is a warmer oak rather than white oak like it details on the website but still like it.
Didn't receive the 3 hour time slot for delivery. It just arrived on the stated delivery date in the morning.
Overall good website and pleased with purchase.

Ordered a bed on 05/11/2014 to be delivered 10/11/2014. Received email that stated we would be notified of delivery time slot the day before. This never happened so I called and, after being on hold for ten minutes, was told that the delivery will not take place today and will need to be rearranged. My girlfriend needs to give one weeks notice to take a holiday so we wont be able to receive the bed for another week, at the earliest!
If I hadn't of called, my partner would have been waiting in all day for a delivery that would NOT be arriving.
Very poor customer service. Will not be recommending to anyone

Beds arrived as specified, extremely easy to put together and really comfortable. Many thanks.

I have just received my new bed and it's lovely. Really pleased with it.

I was supposed to receive it last week, but were called the day after ordering to be told that the mattress was out of stock. It was a bit annoying as it said it was in stock on the website, but it wasn't worth messing around and changing the order, so decided to wait. A week later I was contacted to arrange delivery, and was told that the bed frame and mattress would come separately in two deliveries.

The first item to arrive was the frame. I was a bit surprised to see that it was just one person delivering when the website says that they include a two man delivery to any room. The courier wasn't able to deliver to the bedroom, and left the three huge boxes outside. I struggled up the two flights of stairs into the loft bedroom by myself and set the bed up. (I did actually think that installation was included as the website is slightly misleading, but that was my mistake).

A couple of hours later, the mattress arrived. This time it was a proper two man delivery and they did take it upstairs. To be honest, I wish they hadn't. I've recently had new carpets, and they trod muddy footprints all up the stairs. The carpets are now going to need cleaning as the marks wont fully come out. They also knocked over an ornament and broke it. Not an expensive one, but I did like it.. Luckily I've managed to fix it (sort of)

The bed is now set up and looking forward to a good nights sleep. The two man delivery was one of the reasons why I ordered from British Bed Stores, so that was disappointing. It was a struggle to lug 3 huge boxes at 70kg in total as a single woman with no help available. I called BBS to ask about the delivery, but they just said 'we can only apologise' rather insincerely. Never mind, at least I'll sleep well tonight in my new bed after nearly breaking all my bones getting it up the stairs!