James tuplin  Reviews 

Highly recommended, delivery was prompt and customer service was spot on, I bought a chesterfield ottoman with headboard, very happy with the purchase thank you.
Will let my family and friends know ..once again thank you :)

Just had my bed and mattress delivered. Very nice product my wife is really happy with it and the delivery men were amazing

Bought two bed sets from British Bed Store and I am amazed at the quality of beds and the service that was offered. Once I placed the order I wanted to change the headboard styles for one of the beds. Billy at the office was very helpful and helped me get it changed.

They are out of business, going into liquidation and not giving any refunds. I just lost £300 thanks to this horrible mess!

My elderly mother paid for a £600 bed from this company, only to learn from a email this morning (Friday 6 March) that this company has gone into liquidation. I rang my mothers bank straight away, as she paid by Debit Card. I am waiting for her bank to make a decision if they will refund back her money. The bed was ordered on Monday 2 March 2015. I just don't know what to do if she loses £600 she paid to this HORRIBLE COMPANY.

Same experience as most others. Advised that the bed was delayed due to manufacturer. I was given updates which I thought was good so was not worried but for the last week the company no longer pick up the phone so I assume they have gone under.
A message from a courier stating that they closed their account with BBS therefore were not delivering my bed sent alarm bells !!
Contacting trading standards and my credit card company....

Ordered a bed 1st Mar, received email informing that the 5 day delivery agreed would not be honoured. I would like a refund but BBS do not answer the phones anymore. I assume they are in trouble but there's no information to be found. Their website is still setup to take your orders/money - AVOID DOING BUSINESS with them. This bed was for my Mother-in-Law who is looking after her terminally ill husband. This is not what she needed, BBS SHOULD be ashamed.

We purchased a bed and mattress from British Bed Stores early January with the delivery date expected for January 30th. This time came and went with very little information as to why.

They then blamed manufacturer delays and rearranged the date for another couple of weeks, again when that time came they delayed again. We finally received a delivery and it was completely wrong when it eventually turned up, neither the mattress nor bed combination was correct and nobody is responding to emails or phone calls.

It seems like they may be in serious trouble and so I would advise you avoid any dealings with them for now.

You can get your money back through what is called the chargeback scheme. Many banks do not know it exists, but if you paid by visa debit card rather than credit card, don't despair. Write to your bank, send them your order confirmation email, the email they sent you about going into liquidation etc and tell the bank clearly that you want to claim your money back under the chargeback scheme which applies to Visa debit cards. If you do a search for the scheme online, you will find letter templates to help you do this. I thought I had lost £650 to them, but my bank has just paid it back into my account :)

I ordered a Sealy mattress from BBS on the 2nd of February which had a 2-5 day delivery time. I was thus expecting that I would receive the mattress within 5 working days. I was a little sceptical having read some negative reviews on here but decided to give them the benefit of the doubt. Needless to say the next day I got an email to say that my delivery had been delayed and that the mattress would be with the courier the week of February 16th and that then within 48 hours of arrival there the courier would contact me to arrange the delivery. I found this completely unacceptable. Not only was my delivery going to be at least 10 working days, double the promised 5, they couldn't even give me a delivery date until it arrived with the courier. I emailed BBS back to explain that I needed the mattress to arrive by Friday 20th as I had guests arriving who would need to use it and told them that if they could guarantee it would be delivered on Friday 20th I would be happy.

I received no reply from them and when I called to complain a very defensive and quite rude customer service representative explained to me that the reason it couldn't be delivered within 2-5 days was because it wasn't in stock. I asked him why they would allow me to order it thinking it would be delivered in 2-5 days if they knew it wasn't in stock. He offered no apology and simply stated that everything is listed with the delivery time it would take if it were in stock and then once you place the order they check the stock. I thought this was both non nonsensical and also deliberately deceptive. They allowed me to place an order for something on the basis that it would be delivered in 2-5 days when they didn't know if they could fulfill that. In fact when sourcing the same mattress from elsewhere I discovered that it has a manufacturer's lead time of 10 working days, hence why it was going to take them at least three weeks to deliver it to me. This assistant said he would email me a list of alternative mattresses which they could guarantee delivery of by February 20th. There were only about 7 or 8 and they were all completely different in firmness rating and composition to the mattress I had ordered.

To be fair to BBS a much more helpful customer assistant, Dave, agreed to refund my payment and cancel my order which he did promptly, but I felt the whole experience was a huge waste of time and caused unnecessary stress.

We ordered a Bed on 14th Jan 2015.........We have had emails delaying the delivery date and now we have just received a text message saying:

Dear customer, unfortunately your account is on hold due to accounts being closed with British Bed Stores. We are sorry. Thank you. Furdeco.

We were led to believe that it would be delivered this weekend. Needless to say I don't think we will ever get our money back. Honestly the worst online retail experience we have ever had.

I ordered a bed and mattress from BBS at the end of December at a total cost of around £1,300, with delivery agreed for the first week of January. Both items were showing as 'in stock' and advertising on the website guaranteed delivery within one week.

Then I had a call to say the bed frame was slightly delayed 'due to the Christmas period', but would be delivered w/c 19 Jan. No further communication until I contacted BBS towards the end of that week. After several calls, I was told there were further delays (caused by the manufacturer, not BBS....) - the bed was supposed to arrive w/c 26 Jan. When I called again on 27 Jan, I was then told that the bed would not be back in stock for at least 16 weeks. BBS claimed they had been 'spectacularly let down' by the manufacturer. I asked for a refund on the bed and for the quickest possible delivery of the mattress.

Funny enough, the same bed is still for sale on the BBS website... with no mention of stock problems... and wording to suggest that it will be available within 1 week... The word 'misleading' doesn't cover it.

The refund for the bed, almost £1,000, was supposed to take 'a couple of days' - 10 working days and many calls and threats from my side later, it finally materialised. The mattress delivery was a joke - we kept being promised calls from the delivery firm Furdeco that then did not happen, agreed a date and timeslot with BBS themselves that Furdeco then refused to honour, etc. In the end, the mattress arrived on 18 February, over 50 days after the original order.

Avoid this company at all costs and make sure you complain to Advertising Standards if you have further examples of misleading sales claims from BBS.

I ordered a divan/mattrass on 24 January - have been fobbed off with excuses re delivery - last Wednesday the delivery co furdeco said they had our bed and would work out a route and would text us - yesterday I rang them again to be told our bed had been sent back to british bed stores and they were not now trading with them any more - they could not comment just said contact bbs - they are not answering phones or emails or live chat and now have changed the facebook privacy settings so unable to post messages to them there. If I had proof they were out of business I WOULD AT LEAST GET MY MONEY REFUNDED FROM MY CREDIT CARD COMPANY. please BBS let us know what is happening.

I ordered a mattress at the end of January, which should have been with me in 3-5 days. I was contacted to say it was out of stock. When it came in to stock, I was offered several delivery dates, none of which were suitable - despite me checking in advance that our days and times would be OK (we both work!) and was told no problem. We arranged for someone to be in as couldn't be doing with the hassle and just wanted our mattress - delivery arranged for this coming Friday. Have now received a text from their delivery company Furdeco to say that the BBS account is closed and our order will not be arriving. BBS aren't answering their phones, and posts I and other customers have made to their Facebook page have been removed; they have also changed their privacy settings so that further posts cannot be made.

This absolutely reeks of a company that is in dire straits and may be about to go into administration. I have no mattress and am £430 out of pocket. AVOID AVOID AVOID until there is some clarity about this situation.

I ordered a sleepeze mattress on 2-5 day delivery on 27/1 and have been palmed off with lame excuses ever since as to why it has not been delivered. Finally the Friday before last after phoning again and speaking to the same young man Liam who by now was defensive and semi aggressive was texted by Furnco the courier to confirm delivery 6/3. Have just received a text from Furnco to say my delivery has been cancelled. They have been instructed not to carry out any further work for BBS. No one is answering the phone or emails at BBS this afternoon.

I didn't know that buying a bed could be such a painful experience!
My order was 6 weeks late first time around, the base came badly damaged and without wheels, the delivery men were extremely careless and rude. The replacement bed took a further 3 months to arrive - and finally got delivered after the delivery company did not turn up yet again - by yet another bunch of careless people. It really was a painfully unpleasant experience that I would not recommend to anyone. The staff there were as helpful as they could be.

I was well pleased with this company I first phoned up and ordered a bed frame but changed my mind and went back to my original order so glad I did it arrived in excellent condition and very well packed and the quality of this bed for the price is excellent standard I am over the moon with it. Thank you British bed stores, the only little problem I had was with this company was a little hard to get through a few times on the phone and a couple of e-mails they didn't get back but other than that everything was ok in the end, so if your thinking of buying from these guys don't worry to me they are a good company in my opinion like I said everything went well in the end one very happy customer :-)

We would have given 0 star rating had this been an option! Our experience with British Bed Stores was anything but pleasurable. We ordered a mattress with BBS in November 2014 and were initially drawn to the company as they offered a 30 night free trial on all of their mattresses. If only it was that easy!! Having received the initial mattress, we unfortunately found it to be too firm and so this resulted in my partner and I suffering from a poor night sleep, aches and pains the next day etc etc... We contacted BBS on 29 December and requested an exchange of the mattress for a softer one as per the terms of their 30 free day trial. We received confirmation that all would be OK and payment was made to cover the difference in cost.

This is were the problems began... We were initially told by the mattress manufacturer, Breasley that their courier (Yodel) would deliver the mattress on 23rd January and so my partner made sure to be available that day. No mattress turned up and when we called BBS to find out what was happening we were told that the mattress had in fact been delivered to BBS depot and as such would not be delivered to us that day.

We were then told by BBS that the mattress would be delivered to us by BBS courier (Furdeco Home Delivery) on 2 February and I took time off work to be in for the delivery. Surprise surprise - no one turned up! I called BBS and was put through to Furdeco who explained that there was a breakdown of some sort and was assured that I would not be let down again.

We were then given a delivery date of the 6th February and yet again...no one turned up!!! Another day taken off work! I contacted BBS and informed them that enough was enough and we wished to cancel our order with them and for them to collect their original mattress and provide a full refund. I was told plain and simple that this was not possible, yet no explanation was given as to why this was not an option. I was assured yet again that this matter would be resolved and I reluctantly agreed to allow them one last chance.

We were eventually given a date from Furdeco of 18th February between 4:00-7pm. The couriers did turn up and proceeded to exchange the mattresses. Luckily as the delivery men returned to their van, my partner had gone upstairs to check the mattress was the correct one only to find that it was a Silentnight and not a Breasley as we had ordered! The delivery men had to change the mattress over, luckily they had the correct mattress in their van.

It has taken almost 2 months to receive our exchange mattress and I do not feel this is at all acceptable. I would strongly suggest that BBS consider changing their courier as they are appalling! I notice now that BBS are no longer offering the free 30 day trial on their mattresses but are charging a fee of £99 which would suggest that they have perhaps had issues with offering this service, perhaps due to their shocking courier!

We would not recommend BBS. We found the whole experience to be very stressful and extremely infuriating.

I ordered two beds and one base on 12th January 2015. Their website led me to believe that I would receive my order on the 24th January. That day came and my order DID NOT ARRIVE. I was NOT informed by ANYONE that it wouldn't be with me, as promised on their website. Instead, I had to contact them. Staff assured me the order was in process but were unable to give me a delivery date!

After chasing them a few times, I eventually got told my order would arrive on the 22nd February, A MONTH LATER than originally planned. A few days before my order was due to arrive, I received a phone call saying I would have an ODD BASE, due to a delivery mistake. At this stage, I didn't have the energy to turn it down so I said I'd accept the odd base until they could swap it.

On the delayed delivery date, I received a text explaining my order would be with me between 8-11am. IT DID NOT ARRIVE. I then received another text telling me my order would arrive between 11am-1pm. I waited in and then received ANOTHER text telling me my order 'DID NOT MAKE IT ONTO THE VAN DUE TO AN UNFORESEEN ISSUE'. My order NEVER arrived and I am in the process of cancelling it.

British Beds take no responsibility for your order once it is with their 3rd party delivery company, Furdeco Home Delivery.

I'll NEVER recommend/use them again!

On the internet page say take 2-5 days the product will be delivered. In my case one mattress, maybe it will be delivered 20 days after purchase, perhaps !!! And the BBS do not have the ability to connect to your customers and erase the bad comments of the facebook page! I do not recommend BBS !!!