James tuplin  Reviews 

I ordered a double bed - Visan base with two storage drawers. Not only was my bed delivered a month later than it was supposed to with absolutely no updates from the company (I had to chase them) but when my bed was finally delivered, it came with no storage drawers. I was actually so fed up that I didn't even bother asking them to replace it because I would probably have to wait even longer. I usually don't write reviews, but in this case, it was terrible from start to finish.

We ordered a bed for our daughter when ordered it stated they would contact us to arrange delivery which states 2 to 5. Days. No phone call I had to contact the bed company. They said I will receive a call with the couriers ,
I got the call to say mattress will be 2 weeks. But i had to arrange and and again call the bed company again and then ring the courier back after a lot of messing I finally got the date for the delivery of the bed. Over Two weeks after me ordering. I got back on phone as this isn't good enough !
They wasn't bothered I told them they should maybe get other courier company that can handle the work and waiting that long isn't good enough poor customer service on the phone I think by the sound of it only 2 people answer the calls , very poor bed is nice but I would never order or recommend this company again. !

Excellent service from start to finish. We were notified Saturday February 7th saying delivery would take place on the 9th of February (Our chosen date). The delivery guys were on time and very efficient and took the old bed away. We are so pleased with our new divan it's lovely and comfortable
Will certainly recommend BBS to all... Fantastic!!!

I ordered a bed on 27th January 2015 in trust that it could be delivered between 5 and 10 days as advertised through my order process.

However, after seeking an update, British Bed Stores failed to retrieve my item from their distributor on Thursday 5th February 2015, which means that I now have to wait until Thursday 12th February 2015 to see if it has come in. Once it does finally arrive, I then have to WAIT for a further 48 hours to see when their courier can contact me regarding the bed being delivered.
This could mean that I have waited approximately 21 days for a 10 day delivery. Obviously, this is estimation on how competent their delivery company is.

Please note that this company has not messaged me updates during this process, I have been the one to chase. I have not even received an e-mail notification or invoice for my order. This does not exactly speak volumes to any new custom.

I have contacted their customer services department by e-mail and by their online Chat method and it appears that due to me using a voucher code, and having a bed that is in the sale (comes with free headboard), means I am not able to receive any form of compensation for their incompetence.

Due to my bed now being severely uncomfortable to sleep on (who wants a massively dipped memory foam mattress right?), I am stuck waiting for this company to deliver a bed I do not even feel excited about any more. I would only ever use this company if you are not really bothered when the items you have paid for turn up!

If anyone can recommend a company that delivers beds in 24 hours, let me know so I can end this debacle.

I ordered a mattress and book saturday as the delivery date available in the website. I was urgently in need of the mattress since I was moving to a new house. The order was confirmed and everything looked ok. But, friday afternoon just before the delivery date, I received an email saying they will not be able to manage the delivery. I called them and tried to understand the reason but no luck at all. They offered me to deliver wednesday the earliest but since I was working in weekdays, it was not possible for me. They have no flexibility on delivery dates or times at all. It looks like they are operating under the transportation agent. No power on the agent at all. First time seen this.

As a result, I cancelled my order and asked for refund. I must admit they did the refund as promised. Then I ordered the same mattress from another company and they delivered the next day.

I think if the transportation agent likes your order, location etc for delivery, it is ok to work with this company. Otherwise, never go for it. So, I recommend first check the transportation company before you order, otherwise you can be in a position like me sleeping on the sofa for a week.

2 weeks after the delivery date and I a still waiting for the mattress to be delivered. very poor service. would not recommend this business, better to look elsewhere

Edit:
Order Number: 1026313‏

My kids bed is amazing and hats of to the team at bbs. They delivered on time and they made me one very happy mother. My eldest son loves the bed so much and now my youngest wants one too!

Thank you! :-)

I needed a bed ASAP after I moved into a new home with my husband. I contacted BBS and I managed to get the bed the same week. I was very impressed with the service from them and I would recommend them highly.

My experience of BBS is not a positive one to date.

Ordered a mattress from them because they offered a two man service and you could choose your delivery day. The choose your own delivery date actually means choose your own delivery day provided the delivery company, in my case Furco, deliver to your area on the day you want. Therefore no such thing as choose your own delivery day.

Next, you get a delivery day along with an AM or PM period and you book the time off work to await your delivery. In my case I got an AM delivery slot.

Imaging my surprise when I got a text last night stating that my time slot would be 1300-1600? This does not fit the AM delivery advised the week before. A quick call to the boss to say I would need the afternoon off as well now!

Of course I am happy that my new mattress will be arriving today between 1300 and 1600, but of course as previous posts advise, nothing runs smoothly with this company!

Having lugged the old mattress out of the way and paved the route for a smooth delivery I have received a telephone call to say the delivery has been cancelled.

I would highly recommend that BBS chooses a new delivery partner as the current one is next to useless.

Going to cancel my order and go to a more reputable company that uses a more reliable delivery company.

It is a shame that BBS is being dragged down by their delivery partner as I am sure they would better reviews as the bulk of the complaints seem to stem around delivery.

I found ordering though BBS to be a very nice and easy experience backed up by good communication and delivery service. I will be back :)

I had to think hard and long before I posted this review. My story sounds very similar to other posts so I can only conclude that this was not an isolated case. If you are not in a rush for the mattress then go ahead and use the company. If you need it by a certain date then buyer beware!
I must say that the website is user friendly and says a lot of good things but from our experience it did not live up to expectations.
We ordered a mattress on 04/01/15 and arranged delivery for 10/01/15. The website is very clear that this is just a provisional date, and the courier would contact us. We then received and email on 07/01/15 saying that the mattress will not be available until w/c 19/01/15 and if we were happy to wait. The reasons given, I quote "This delay is in part due to the supplier hugely reducing their operations over the Christmas and early January period. What is set to happen is our courier and two man delivery service will contact you once the item is in the correct depot and offer you a range of new dates for delivery. You would simply choose the date that suits you best and then the morning before delivery they will confirm a three hour time slot as well as the drivers calling ahead when they are near your area on the day".
I emailed and called BBS on 23/01/15 for an update and was informed that the mattress arrived and was passed to the courier who will contact us within 2-3 working days to arrange a suitable delivery date.
Today is 30/01/15 and no-one has contacted us. I called BBS and they said the easiest option is for me to call the courier directly. It took a while to get through but I was then advised that the mattress will be delivered on 09/02/15 between 7am - 10am and they have no earlier slots. Apparently there was a plan to call us today - which I very much doubt because I was then told that they normally contact 4 - 5 days before delivery date to confirm the details!
BBS seriously need to consider who they partner with because as a company they were great. However if your partners can’t deliver what they advertise on website then this will certainly put the reputation of the company under threat. Dec/Jan are probably the busiest times for mattress/bed purchases so why do companies not plan for this. This is not a one-off, many people buy beds/mattresses around this time of year. Had I known that I would not receive the goods until the middle of Feb then I would certainly have gone somewhere else. Also, I will not be able to trial the mattress for the full 30 days as we have planned holidays during the time so yet another broken promise.
I hope that someone at BBS reviews these comments and contacts me to offers a goodwill gesture as a customer I had to do all the calling and following up and the length of delay is simply unacceptable.
I want to order another double mattress but will seriously need to consider if we buy this from BBS or a company who has proven to be reputable and reliable, even though it may cost a bit more. They do say you get what you pay for and this rings true in this case.

Found the mattress we liked online and decided to choose British Bed Stores due to the fact that their price was the second best and we could trial the mattress for free. Delivery arrived on time and was very easy to arrange via text message our delivery date.

We ordered a bunk bed for delivery to be made the following day. Turned up in the afternoon to the front door. I was hoping it would be delivered to the bedroom but apparently this product is a one man delivery service, which is fine as my husband was home so no dramas. All in all very happy with the service and the kids love their new bunk bed!

Delivered in good time and delivered to my top floor. Old bed removed and discarded of. I have no hesitation in recommending BBS.

Fast and hassle free delivery, drivers very polite and courteous. Shopped around for a mattress and decided to purchase from British Bed Stores based on the extra delivery services they can offer. The mattress price was good and we’re delighted with our choice. Thank you.

I was looking to make a swift purchase of a foldable bed as my parents were coming to town on a Tuesday. Even though it was more expensive than, say, Amazon, BBS promised a delivery on the Saturday before so I decided to go with them.

As both me and my girlfriend work during the week, we stayed home the whole day on Saturday for the bed. No delivery. No call. Nothing. Phone lines (on a 0844 number, as an added extra) closed on the weekends.

I call them to cancel the purchase on the Monday. Was on hold for over 10 mins and had to return to work the first three times. Got through on the fourth. The chap was corteous enough and agreed to cancel the order. A minute later, however, the courier calls me saying that the bed has been delivered to a neighbor. I explain I cancelled the order. "Not my problem", he said.

Called BBS again to explain, the chap was gone and had to explain the situation to another guy. I said i wanted to cancel the order and buy cheaper from a competitor. BBS then offers to lower the price, but still at a premium over amazon's price. I reluctantly accept.

I get home and, surprisingly or not, they have dispatched the WRONG product. I now have to arrange to be home on another saturday for them to clean up their mess and pick it up, only then agreeing to give me my money back.

End result: two saturdays at home, countless hours on the phone with them while at the office, no bed, a £200 debit. I will never again contact BBS, and I advise everyone I know and love to AVOID IT LIKE THE PLAGUE.

Ordered a "made to order" Sealy headboard from BBS on 30 Nov 2014 and chose delivery date in Dec. Call from BBS next day advised headboard not available until 15 Jan 2015 & we agreed this would b acceptable. No further contact received from BBS so I had to call them on 14 Jan to find out when delivery would be. Was advised Sealy were having trouble with fabric & were unable 2 confirm when delivery would be. Then 2 hrs later a text received from Furdeco courier company advised my BBS order would be delivered 21 Jan????? I presumed BBS had received further communication from Sealy & my order was on its way. Took day off work on 21st & delivery was made within given time slot so thought all was good. How wrong! After signing for delivery of what looked like my Sealy super kingsize headboard I was horrified to find a cheap nasty black plastic alternative! I contacted BBS and because of the lack of communication and the timescale order was taking I requested an immediate refund & the quick removal of the monstrosity taking up all of my dining room. I spoke 2 [name], a very rude man who knew nothing of the order I had received & who advised me he could not issue an immediate refund (although they can take immediate payment) until the headboard he was unaware I had even received was returned back to the courier. Then it would be another 5 to 10 working days before I would receive the refund. I argued that BBS had had my money 7 weeks & it was no fault of mine an alternative headboard had been delivered so I didnt see why I had to wait for it to be returned before the refund process could begin. I also expressed my anger that I had wasted a days leave from work & would need to take another day off for the collection of the headboard. I received a call back 1 hour later from [name] at BBS who asked if I would still allow them to get my headboard and they could offer it at a cheaper price. I declined his offer as I didnt believe my order would ever get sorted. The courier company collected the headboard on 26 Jan & I wasted another days leave for this! I would not recommend BBS to anyone, their prices may be cheaper but the saving just isnt worth the hassle or the annual leave!!!

I needed a bed frame delivered the following day and ideally in the afternoon. I called the company once I placed my order to make sure they could definitely do this as it was essential. They confirmed delivery would be made the next day but could not guarantee a pm delivery which was fine. The bed arrived late morning and the delivery driver was very helpful. Good company who deliver on what they say.

Called their number to discuss mattress options. The gentlemen on the phone explained the differences between the spring types and fillings and from that I made my choice. The mattress I chose was a Knowlton 2000.

Top service by bbs they delivered on the day they said and removed my old mattress, the drivers even unpacked the new one and placed it on my bed for me. Happy all round with the service.