I didn’t sign up with British gas but I’m traumatized..feels like the worst mistake of my life was stopping when their agents stopped me at the city centre,only made enquiries and left since then Brit... See more
Company replied
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See what reviewers are saying
We got British Gas to install an EV charger in our home. Our DNO (Scottish Power) were very slow in undertaking preparatory work and British Gas were very proactive in chasing them to get the w... See more
Just had our annual boiler service with British gas. Kept updated at all times about arrival via text and ultimately a phone call. Engineer was extremely friendly tidy in his work and talked us throug... See more
Company replied
I got an appointment almost straight away to resolve my issue. The engineer Keith phoned me when he was on his way on the day, accessed the situation and although he couldn’t resolve it right away, h... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
350K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Central Heating Check up.
I was given an estimated time of arrival by the engineer before he came. This is reassuring and helpful. He carried out the annual central heating check very professionally and was pleasant and courteous at all times.
July 27, 2026
Unprompted review
Excellent service
Excellent service, polite & efficient engineer, arrived on time & called beforehand, exactly as promised
July 27, 2026
Unprompted review
Engineer arrived on time
Engineer arrived on time. Got on with the job and left with no inconvenience to me
July 27, 2026
Unprompted review
A friendly Engineer who was a very tidy…
A friendly Engineer who was a very tidy worker and did a very neat job with installation of our new E V charger. In fact the whole process was handled, start to finish, in a most efficient and professional manner by British Gas staff.
July 27, 2026
Unprompted review
An excellent professional service
Engineer told me when he was coming and was friendly, professional and knowledgable. Overall a good experience!
July 27, 2026
Unprompted review
Excellent service from BG HomeCare
Excellent service from British Gas Home Care. Easy to book a slot. Clear communication of expected arrival time. The engineer Joe was professional and ensured I fully understood the work required. He is a tidy worker, minimising disruption and tidying up afterwards. Outstanding service.
July 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
The engineer who visited our home could not have been more helpful or efficient. Professional and very pleasant
July 27, 2026
Unprompted review
Reply from British Gas
This is wonderful to hear! We're so pleased that our engineer provided such helpful, efficient, and pleasant service. Thank you for sharing your positive feedback! If you need any help in future Mrs Levis, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Great engineering support
Great engineering support, same day appointment
July 27, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that you experienced great engineering support and that we were able to arrange a same-day appointment for you. Thank you for your wonderful feedback! If you need any help in future Grant, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
The engineer was prompt
The engineer was prompt. He was polite, respectful, answered clearly any questions I had and was very clear about everything at the end of the job. He is a credit to British Gas fo his customer care.
July 27, 2026
Unprompted review
Reply from British Gas
Thank you for taking the time to share your positive experience. We're delighted to hear that our engineer was prompt, polite, and respectful, and provided clear answers to your questions. We appreciate your kind feedback! If you need any help in future Helen, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
engineer callout
just about a month ago I booked for new smart meters due today between 10am and 2 pm, they cancelled at 12-30 !!! The van broke down !!!!!!! That old chestnut. Cant get another appointment for 2 months at least .
Thats if they even turn up
Customer service Nil
July 27, 2026
Unprompted review
Reply from British Gas
I'm very sorry to hear about the cancellation of your smart meter appointment at such short notice, especially after you had waited in for it. I understand how frustrating it must be to then face a long wait for a new appointment. We’d appreciate the opportunity to investigate this further Pete. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
Pleaure to deal with
The representative was extremely knowledgable and explained all aspects of boiler replacement clearly and patiently answered our questions.
July 27, 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our representative was extremely knowledgeable and clearly explained all aspects of the boiler replacement, patiently answering all your questions. Thank you for sharing your positive experience! If you need any help in future Mr and Mrs Baker, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Another positive experience
Engineer arrived on time. They were pleasant, efficient and tidy. Work undertaken fully explained.
July 27, 2026
Unprompted review
Reply from British Gas
This is wonderful to hear! We're so pleased that our engineer arrived on time, was pleasant, efficient, and tidy, and fully explained the work undertaken. Thank you for your 5-star review! If you need any help in future Antony, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Very thorough boiler service
Very thorough boiler service. Besides testing the boiler, all the radiators were bled, the expansion tank and magnetic filter were cleaned.
July 25, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that your boiler service was thorough and that our team took the time to bleed all the radiators and clean the expansion tank and magnetic filter. Thank you for sharing your positive experience! If you need any help in future Mr Chaudhary, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Brilliant service
Receptionist was really helpful in getting my problem sorted , which I so appreciated with having to take the time off work . Nick the engineer I could not praise more , efficient and had everything working , with hive fitted too. Excellent service
July 27, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear about your excellent experience! It's wonderful that our team was able to sort out your problem efficiently and that our engineer had everything working, including the Hive installation. Thank you for sharing your feedback. If you need any help in future Helen, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Waited in all day for a smart meter to…
Waited in all day for a smart meter to be installed, appointment was between 10 and 2 and was told that the engineer would contact me when he was on his way.
Never heard from anyone but recieved an e mail about 1.30 to say that my appointment was now between 1 and 5.
You quessed it, no one turned up or contacted me, a whole day wasted, great service British Gas.
July 24, 2026
Unprompted review
Reply from British Gas
I am truly sorry to hear about the wasted day and the frustration caused by the missed smart meter appointment. This is certainly not the service we aim to provide. We’d appreciate the opportunity to investigate this further Roy. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
Reply from British Gas
Hi Mrs Dawson, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Service carried out today on boiler
Service carried out today on boiler, arrived on time completed work and advised to replace system filter at later date, quote to follow.
July 27, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that your boiler service was completed efficiently and that our engineer provided helpful advice. Thank you for sharing your positive experience! If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Boiler service
Nice engineer, on time, explained what he was doing, no mess. Very good.
July 27, 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're delighted to hear that our engineer was on time, explained everything clearly, and left no mess. It's great to know you had such a positive experience. If you need any help in future Mike, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Great Service
I had no idea that British Gas repaired home appliances but was very happy they could fix my dishwasher. All booked and fixed within 24 hrs. Very easy system with different time options too. Was notified beforehand of arrival time. Great service!
July 27, 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that we could assist with your dishwasher repair so quickly and efficiently! We're delighted that the booking system and communication met your expectations, and that you had such a great service. If you need any help in future Lorraine, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Trustworthy
Professional trustworthy, not out to make a fast buckquick sevice yet thorough 
July 27, 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that you found our service professional and trustworthy, with quick yet thorough attention. Thank you for sharing your positive experience! If you need any help in future Mr Murray, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
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