Just had smart meters fitted by British Gas after years of indecision. The engineer Dan W, was very efficient and knowledgeable. He talked us through every aspect of the work and was patient enoug... See more
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Just had your engineer in for a boiler service, he was excellent and obviously knows what he's doing he checked the heating and made sure we will be okay for when winter comes, he was very polite, gi... See more
Company replied
This is a review about the engineer that attended today. Employee 959792 was great, he explained everything clearly around the new meters that were being installed. We hadn’t been informed by the boo... See more
Company replied
Circuit board died on the Baxi condensing boiler after 7 years. Replacement fitted by British Gas. Parts ordered the previous day and fitted today - took approximately 1.5 hours. Steven pointed out th... See more
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Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
350K reviews
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This company invites their customers to review, whether positive or negative
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British Gas poor communicators.
2014 B.Gas supplied & fitted new boiler. Including an insulation board between the boiler and board to which the boiler was attached. 2026 B.Gas would not fit new boiler because insulation board they fitted in 2024 may contain asbestos. (Asbestos illegal from 1999). Board tested - no asbestos content. In the meantime he newly delivered boiler was taken away. Six weeks later a new boiler was delivered the day before fitting. I had to acquire a certificate stating that the insulation board fitted by B.Gas did not contain any asbestos. The boiler was eventually fitted by an engineer who was first class. The obvious conclusion that I reached was that B.Gas fitted insulation boards and they had no idea whether or not they contained asbestos., even though asbestos was made illegal in 1999. Over the six week period that I waited for my new boiler to be fitted B Gas employees were singularly unhelpful as to any progress being made and failed to communicate any information whatsoever. I had to make an official complaint and eventually received a reduction of the final bill by £75. I’m still not convinced that it was necessary for my old boiler to be scrapped. I was informed by B.Gas that the faulty part was obsolete and unobtainable. I contacted Baxi who informed me that the part was obsolete but still available. I traced the part which was also available on EBay. Not a great experience . I still feel that I was “conned” into getting a new boiler. Not impressed with B.Gas.
July 22, 2026
Unprompted review
Reply from British Gas
Hi Ken, I'm sorry you're feeling so let down. In respect of being able to source boiler parts, we will only obtain these from approved suppliers, so we can ensure the quality. It sounds like there has been a resolution to your complaint, but we do appreciate you taking the time to leave your feedback. Thanks, Mel
online website crap
Trying to book a boiler service online and it keeps going round and round and round the same things absolutely useless website.
August 1, 2026
Unprompted review
Reply from British Gas
Hi Mark,
We're sorry to hear that you've been having trouble booking your boiler service online.
We understand how frustrating it can be when you're trying to arrange an appointment and the website keeps taking you around in circles. We'd like the opportunity to look into this and see what's causing the issue. We’d appreciate the opportunity to investigate this further. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
^Wayne
Had a fuse box fitted Monday and tues…
Had a fuse box fitted Monday and tues this week by Farthir and joined by Dave for second day could not have had any better service professional knowledge and care were fantastic pleasure to have had them in my home to do the job .
July 27, 2026
Unprompted review
Reply from British Gas
Hi Joan,
Thank you for taking the time to share your feedback.
We're delighted to hear that Farthir and Dave provided such a positive experience while carrying out your fuse box installation. It's great to know that their professionalism, knowledge, and care stood out and that you were pleased with the service they provided in your home. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms: Facebook, X, LinkedIn, or Instagram. Please mention Trustpilot so we can pick up your query as quickly as possible 😊
Thank you,
^Wayne
Even after following their request in…
Even after following their request in response to my last review, they continue to contact me. It has now been over a year, and despite receiving at least five confirmations that my details would be removed from their database, I am still being contacted.
I have repeatedly explained that I am not their customer and that they have the wrong contact details, yet they continue to ignore my requests.
At what point is it classed as harassment
Imagine actually being a customer and trying to get something done for your property, joke of admin team. I will just reply and book the engineers to attend whatever property you are trying to, maybe after wasting your money in wasted visits my details might get removed.
August 1, 2026
Unprompted review
Reply from British Gas
Hi Jamie,
We're very sorry to hear about your experience and completely understand your frustration.
We apologise that your contact details appear to have remained on our records despite previous assurances that this would be resolved. This is clearly not the level of service we aim to provide. We’d appreciate the opportunity to investigate this further. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
Reply from British Gas
Hi Pat, that is fantastic to hear, we aim to give quality service and I’m really happy to see we have.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you- Faatimah 💙
We have been a British gas customer for…
Hi Wayne, I have tried to respond to your message, but unsuccessful for some reason.
Is there another way to get in touch.
Thanks
August 1, 2026
Unprompted review
Reply from British Gas
Hi Neil,
We're sorry to hear about your experience and can appreciate how frustrating this situation must be.
We understand your concerns regarding the tariff change and the communication you received. We'd like the opportunity to review what has happened, including the correspondence you've received and the information held on your account, so we can provide further clarification. We’d like to look into this further for you. Please send us a private message via Facebook, X, LinkedIn, or Instagram, including #Trustpilot and a brief summary of your review so we can assist you as quickly as possible.
^Wayne
Gas and electric meters updated
Lovely lad came to change our meters, he was very friendly and very knowledgeable, explained everything to us.
Never had any problems with British gas
July 31, 2026
Unprompted review
Reply from British Gas
Hi Christine, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
New cylinder
Came same day as we reported problem. Diagnosed the fault and arranged replacement of faulty cylinder as soon as possible. Came with colleague and fitted new cylinder and left everything neat and tidy.
July 31, 2026
Unprompted review
Reply from British Gas
Hi John, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Good boiler service but unexpected higher cost
Charged £119 for a standard one-off boiler service when the website says for non-members the cost is £109 and for members the cost is £79. Service was all good just surprised by the £119 cost. No email beforehand stating the cost, and so no evidence to be able to dispute the charge — next time I’ll be taking lots of screenshots. Note, radiators aren’t bled during service (whereas some places include this). A specific arrival time was given about 30mins before arrival. Engineer was great.
July 31, 2026
Unprompted review
Reply from British Gas
Hi, I’m really sorry to hear that you’re unhappy with the service you’ve received from us. This is far from the standard we aim to provide, and I’m genuinely sorry that we’ve let you down. We truly value you as a customer and never want to disappoint. Please be assured that I’ll do everything I can to help make this right, and I’ll also ensure your feedback is shared at a higher level so it can be reviewed and used to improve our services going forward. If you’d like us to look into this further, please don’t hesitate to reach out to us via our social media platforms — Facebook at https://m.me/britishgas, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can locate your query quickly and assist you.
Thank you,
Kam
Had a full service done by Jamie the…
Had a full service done by Jamie the British gas engineer, and he found a induction seal gone I think . He came back to replace it and did a good efficient job . Well pleased with the insurance cover that covers this service through British gas . With a one off small excess charge , but gives peace of mind
July 29, 2026
Unprompted review
Reply from British Gas
Hi , it is amazing to read that the engineer was polite and friendly. Thank you for trusting us to take care of your home. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Gas engineer was very pleasant to speak…
Gas engineer was very pleasant to speak to - and just got on with his work. Always feel reassured when British Gas engineer checks that everything is functioning ok.
July 31, 2026
Unprompted review
Reply from British Gas
Hi Valerie, it is amazing to read that the engineer was polite and friendly. Thank you for trusting us to take care of your home. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Been with British gas for 30 year…
Been with British gas for 30 year excellent service never had a problem 👍
July 30, 2026
Unprompted review
Reply from British Gas
Hi Michael, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
British Gas a company you can trust.
I have had work carried out previously, by British Gas and I can honestly say that my expectations were met.
The boiler installation was carried out to a high standard by a qualified engineer, who was very professional, and left the installation area clean and tidy.
Leaving one very happy customer.
July 27, 2026
Unprompted review
Reply from British Gas
Hi David, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Excellent engineer.
Excellent engineer, very polite, sorted the problem very quickly and tidily done the job .
July 30, 2026
Unprompted review
Reply from British Gas
Hi, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
The engineer was very polite and…
The engineer was very polite and helpful and could answer any queries you had
July 31, 2026
Unprompted review
Reply from British Gas
Hi , it is amazing to read that the engineer was polite and friendly. Thank you for trusting us to take care of your home. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
I found the experience of the repair…uplifting.
I found the experience of the repair was made much easier by the engineer. He firstly notified me tpo let me no what time he was arriving. On is arrival he carried out the meter fitting in a timely fashion and he explained all what he was doing and why overall excellent. 😀
July 30, 2026
Unprompted review
Reply from British Gas
Hi Neville, it is amazing to read that the engineer was polite and friendly. Thank you for trusting us to take care of your home. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Had smart meter put in by British Gas
Had smart meter put in by British Gas ,
Guy was really helpful and professional , give him 10 out 10 for being constructive and polite
July 30, 2026
Unprompted review
Reply from British Gas
Hi Darren, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Great service from the team of British…
Great service from the team of British Gas for over 47 years
July 31, 2026
Unprompted review
Reply from British Gas
Hi Anthony, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
Very easy to deal with and quick…
Very easy to deal with and quick response
July 30, 2026
Unprompted review
Reply from British Gas
Hi , thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
We had a gas leak in the wall behind…
We had a gas leak in the wall behind the cooker , Cadent came and made it safe , and British Gas came and redirected the gas and pipe work , very efficient engineers and impressive work .
July 29, 2026
Unprompted review
Reply from British Gas
Hi Brenda, thank you for letting us know the service was excellent. We value you as a customer and it’s great to hear we met your expectation and more. Thank you for trusting us to look after your boiler and keeping you safe. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you,
Kam
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