The engineer phoned beforehand to tell me that he was on his way. He arrived promptly and was very polite and professional. The service was excellent and he had recommended that we had an update to ou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to book a repair online, quick availability, kept up to date about engineer timings of visit. Know it will be someone reliable. They try and explain what they are doing. Treat customer and home w... See more
Company replied
I found the experience of the repair was made much easier by the engineer. He firstly notified me tpo let me no what time he was arriving. On is arrival he carried out the meter fitting in a time... See more
Company replied
This is a review about the engineer that attended today. Employee 959792 was great, he explained everything clearly around the new meters that were being installed. We hadn’t been informed by the boo... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
350K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had British Gas for about…
I have had British Gas for about 60years! I don’t think I need to say anymore 😊
August 1, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
My engineer arrived in good time
My engineer arrived in good time. He carried out the work promptly and efficiently. He was very friendly and polite. I am pleased with the efficient service.
July 30, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
The engineer who serviced my boiler was…
The engineer who serviced my boiler was extremely helpful and I would rate him as excellent. British Gas however need to seriously look at their AI customer service and app controls. I would rate them 8 out of 10 and only this high because of their engineer.
July 30, 2026
Unprompted review
Reply from British Gas
Hi , really sorry to hear your unhappy with the service received from us, this is far from the service we aim to provide and I’m really sorry we’ve let you down. We value you as a customer and hate to disappoint you. I’ll do everything I can to make this right for you and have this feedback sent higher up to ensure changes are made to improve our services. If you’d like us to look into this further, please don’t hesitate to reach out to us via our social media platforms — Facebook at https://m.me/britishgas, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can find your query quickly and assist you.
Thank you, Hasina
Excellent service as usual
Excellent service as usual. Jonnie the engineer never fails to be prompt and does the job perfectly. Cannot fault the engineer or British Gas! Great customer service and solution
July 30, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
The engineer was very efficient
The engineer was very efficient and also informative. I was very satisfied by the prompt service, the attention to detail and the pleasant manner and willingness to answer questions
July 30, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
Reliable British Gas
Always very satisfied with the British Gas Engineers service visits,bhelpful, professional and friendly
July 29, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
New electricity smart meter problems
New electricity smart meter installed on 19May2026 has never updated readings to my account. It is now 01Aug2026. I am not allowed to enter readings manually. The good news is British Gas are still in business.
August 1, 2026
Unprompted review
Reply from British Gas
Hi , really sorry to hear your unhappy with the service received from us, this is far from the service we aim to provide and I’m really sorry we’ve let you down. We value you as a customer and hate to disappoint you. I’ll do everything I can to make this right for you and have this feedback sent higher up to ensure changes are made to improve our services. If you’d like us to look into this further, please don’t hesitate to reach out to us via our social media platforms — Facebook at https://m.me/britishgas, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can find your query quickly and assist you.
Thank you, Hasina
Excellent service
Excellent service
A very helpful engineer, polite and professional
Offered good safety advice
July 30, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
The engineer was polite
The engineer was polite, helpful and informative, he texted to tell me the exact time to expect his arrival. He left me with a tick chart so I could see exactly what he had done on the visit.
July 30, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
British Gas Service was a pleasure
British Gas were extremely prompt on appointment time and great with communication about when he was coming. Didn’t have to wait around with no information.
Very polite and friendly engineer.
Gave us some valuable advice and information about heating system, boiler and equipment.
Asked about and answered our queries and questions very knowledgeably and filling us with confidence about his servicing of the equipment.
A great experience.
July 30, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
I am old school
I am old school, I have always been with British Gas, they are so reliable and easy to contact.
July 30, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
The engineer was really friendly and…
The engineer was really friendly and professional.
August 1, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
Very good service engineer Very good on…
Very good service engineer Very good on time too ,we have been with them some time seems to us they are getting a bit dearer than some but still you get what you pay for
July 30, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
Excellent
Communications good, Engineer excellent and explained everything.
July 30, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
Appalling service
I have had a homecare contract for many years and had to call for a repair for a leaky loo. I was advised £60 excess applies and I stated that I had always had a no excess policy. I am a state pensioner and £60 is a lot of money. Had to pay it because loo leaking even though this was referred to a manager TWICE and refused TWICE.
I was offered £30 compensation and had to accept this because they were not going to change their minds and that if I wanted a plan with no excess,as I previously had i would have to pay an additional premium.
Needless to say I will not be renewing.
I hope that my £60 adds to the already bulging Centrica pot.
Customer service from the manager was appalling.
July 31, 2026
Unprompted review
Reply from British Gas
Hi , really sorry to hear your unhappy with the service received from us, this is far from the service we aim to provide and I’m really sorry we’ve let you down. We value you as a customer and hate to disappoint you. I’ll do everything I can to make this right for you and have this feedback sent higher up to ensure changes are made to improve our services. If you’d like us to look into this further, please don’t hesitate to reach out to us via our social media platforms — Facebook at https://m.me/britishgas, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can find your query quickly and assist you.
Thank you, Hasina
Super fast response to a call out
Super fast response to a call out. Excellent service from the engineer.
July 31, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.