British Gas Reviews 

For the moment we decided to switch it's been hassle free
New meters and smart meters were fitted promptly by a polite man at a convenient time
Not had to contact customer service yet so can't comment on that

Engineer was so friendly and helpful and very through

British gas visited to resolve the problem with my boiler. They came as soon as possible with every contact I made until the problem resolved

Had a call from British Gas offering me a free boiler service. Engineer Liam, phoned me to let me know what time he would be arriving, and he was on tume. Came out and serviced my boiler, then told me I could have free radiators if I wanted them. I only needed 2 radiators, my others are fairly new. So I got a boiler service, 2 new radiators, a hive monitor, a carbon monoxide monitor and new pump etc where my boiler is, all for free. Liam was friendly and professional, did all the work with no mess left behind at all. Very grateful to B.G for doing this for me and Liam is a credit to the company.

They arrived on time they were polite and helpful did the job didn't make any mess and explained what they had done to make everything work as it should

Allways helpfull and professional engineers.Always satisfied with the work.Many thanks.

Engineer was helpful, polite and tidy

I have been using BG services since 1975. They have never let me down

Gas Service experience Brilliant engineer friendly helpful and knowledgeable.Great Job done

On time, gave explanation, very friendly and courteous and gave good recommendations

We have been waiting for two months for British Gas to set up our account properly and believe our meter readings. We have had a complaint opened for a month, with the odd email saying nothing is done carry on waiting. We have sent all the required information to them with no response apart from carry on waiting. It is due to the back office apparently and they seem to do nothing. We have asked 3 times for an engineer to be sent out to sort any issue but British Gas have refused this. At one point they refused to give us the money back we have paid, and refused to let us leave. They are apparently prosessing the refund now, but we still do not know if they will let us leave.

I had an engineer fit new smart meters , he was both polite and genuine when answering any questions I asked, also took time to walk me through steps of how to use the meters

British gas
Engineer very polite and professional treated my property with respect answered my questions with a good explanation Feel very safe after my yearly boiler maintenence

Prompt and courteous

I have British Gas boiler and heating cover and would recommend it. The boiler is serviced annually and heating checked, all repairs and parts are covered so that gives me piece of mind.

I was quoted a monthly fee of £89. After 3 months I received a bill of £1100 and I had been away for 3 weeks during that time. I called them to query it and the only help they would offer was to set up a payment plan. In April I received notification that my direct debit was going up to £290 per month. I had solar panels installed prior to this and they insisted that this would not make a difference. In May I called them and asked for final figures. I told them that at the end of the call I wanted no money due to them anymore. They still had the audacity to take 3 more direct debits from my account after that. When I called to query again I was left with no satisfactory answer and just had to loose that money. The stress and time involved was disappointing service from them. DO NOT CHANGE TO THIS COMPANY.

Very helpful and efficient man replaced a meter and explained all the work etc.Also gave me new energy monitor very useful.

Friendly and efficient service carried out within the arranged time frame.