The engineer phoned beforehand to tell me that he was on his way. He arrived promptly and was very polite and professional. The service was excellent and he had recommended that we had an update to ou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to book a repair online, quick availability, kept up to date about engineer timings of visit. Know it will be someone reliable. They try and explain what they are doing. Treat customer and home w... See more
Company replied
I found the experience of the repair was made much easier by the engineer. He firstly notified me tpo let me no what time he was arriving. On is arrival he carried out the meter fitting in a time... See more
Company replied
This is a review about the engineer that attended today. Employee 959792 was great, he explained everything clearly around the new meters that were being installed. We hadn’t been informed by the boo... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
350K reviews
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Excellent service so far from British…
Excellent service so far from British Gas
August 3, 2026
Unprompted review
Reply from British Gas
Hi, that’s fantastic to hear — we always aim to deliver a quality service, and I’m really pleased we’ve met that expectation for you. If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you, Hasina
Excellent service appointment
Excellent service appointment. Professional and courteous engineer efficient and good job done
August 3, 2026
Unprompted review
Reply from British Gas
This is great to read Jane, thank you so much for sharing your thoughts with us 😊, Helen
Hot water boiler leaking.
Due to the hot water boiler starting to leak water had to call out British Gas homecare. Called at 09.30am, given appointment that afternoon, Peter the engineer arrived at the time stated and fixed the water leak / boiler, all within 5 hours of the fault being detected.
Excellent service, thank you.
August 3, 2026
Unprompted review
Reply from British Gas
This is great to hear Adrian, thank you so much for the wonderful feedback & 5 *'s 😊, Helen
Engineer most helpful
Engineer most helpful, advised on any issues arrived at expected time. Well Done BG
August 3, 2026
Unprompted review
Reply from British Gas
Thank you so much for the lovely review Jenny, it's great to hear it was such a positive experience 😊, Helen
This is 2nd time now British Gas have…
This is 2nd time now British Gas have let me down. Yet again i have booked a day off work for smart meter upgrade, reassured that this time they would definately turn up between 1 and 5 and yet again nobody has been. Im fuming! Then after making a complaint i get an email saying they had to cancel my appointment as couldnt get in touch with me. Rubbish! Ive waited in all day and kept my phone with me all day so yet again more lies.
August 3, 2026
Unprompted review
Reply from British Gas
Thank you for the review Rachel, I'm really sorry to hear we've let you down, I appreciate that your time is valuable & understand your disappointment.
If you'd like to talk to us further please reach out to us with a private message on Facebook, X, LinkedIn, or Instagram, including #Trustpilot and a short summary of your review so we can pick this up promptly, Helen
Great service but expensive additional
British Gas provides great service and its very well organised. Easy to book their annual service and they follow it up with reminders which is very helpful. The annual service charge is reasonable too. The reason for not giving 5 stars is the cost of anything additional is too high. Today I got them to install Hydroflow which cost me c£235. I think that's too expensive. The other reason for not giving 5 stars is that each engineer that comes to service the boiler will have a new advise and that's confusing. Hope they were consistent.
August 3, 2026
Unprompted review
Reply from British Gas
Thank you for taking the time to leave a review Sunita, we really value the feedback to help improve our service, Helen
Engineer was helpful and…
Engineer was helpful and efficient.Although unable to supply the required part he gave me a link to obtain the part.Very well mannered and pleasant.
August 3, 2026
Unprompted review
Reply from British Gas
Thank you for taking the time to leave a review Joyce, we really value the feedback, Helen
Gas engineer very thorough &…
Gas engineer very thorough & professional,polite,gives customers confidence in british gas company top marks
August 3, 2026
Unprompted review
Reply from British Gas
Hi Daniel, thank you so much for the 5⭐ review, it's lovely to hear you're happy with us, Helen
Professional service
We were notified when engineer was due and he arrived promptly. He was professional and friendly, whole process went smoothly.
August 3, 2026
Unprompted review
Reply from British Gas
Thank you for the review Susan, it's great to hear the appointment went ahead in such an efficient & timely manner 😊, Helen
Toby from British Gas
Toby from British Gas, attended our home today to carry out a boiler service. He phoned to let me know he was on his way, he was respectful of my home, was polite and friendly, and carried out a thorough service. Very satisfied customer.
August 3, 2026
Unprompted review
Reply from British Gas
Hello Alison, thank you very much for the 5 stars & lovely comments about Toby 😊, Helen
The engineers are all excellent
The engineers are all excellent, the problem is with the call centres. They do not have a good enough command of the English language to understand your problem. For the elderly and disabled it is very frustrating and quite upsetting. Older people cannot cope with technology. They don't want to chat with a robot they need to speak to a person. British Gas have a priority list for the elderly and disabled, but this means nothing. They need a dedicated phone number for disabled/elderly that puts them directly to a person.
August 3, 2026
Unprompted review
Reply from British Gas
Thank you for taking the time to review us Mrs Valerie, I understand your concerns, we value your feedback to help improve our service, Helen
Good but expensive
Very good service and professional staff, but British Gas services are expensive.
August 3, 2026
Unprompted review
Reply from British Gas
Thank you for the review Happy Chap, we really value the feedback, Helen
British gas boiler service good…
British gas boiler service good customer communication. Reliable home care.
August 3, 2026
Unprompted review
Reply from British Gas
Thank you so much for the 5* review & lovely feedback Maria, much appreciated 😊, Helen
Excellent service from start to finish
Excellent service from start to finish. The engineers Darren and Aiden went above and beyond to fix our electric problem and we couldn't thank them enough. Highly recommended and more importantly, no more cold showers.
August 3, 2026
Unprompted review
Reply from British Gas
Thank you for the fabulous feedback Michele, it's great to hear that Darren & Aiden were so helpful 😊, Helen
Annual gas boiler service
Annual gas boiler service completed at a convenient time. The engineer was efficient, friendly and knowledgeable.
August 3, 2026
Unprompted review
Reply from British Gas
Thank you for the 5* review Marina, it's great to hear you're happy with us 😊, Helen
Very pleasant and experienced engineer…
Very pleasant and experienced engineer for our annual boiler service.
August 3, 2026
Unprompted review
Reply from British Gas
It's lovely to hear we gave you a 5⭐ experience Jeff, thanks for sharing it with us, Helen
Upon meeting British Gas employee…
Upon meeting British Gas employee regarding review and quote of our boiler and possibly replacing with a new boiler he was extremely professional and knowledgeable. No pressure to make a decision, fully explained the quote and next steps if deciding to go forward.
August 3, 2026
Unprompted review
Reply from British Gas
Thank you so much for the 5* review, I'm really pleased to hear it was such a positive experience & that it was all made clear to you 😊, Helen
British gas and Homecare 4 has been…
British gas and Homecare 4 has been invaluable to us.having boiler and white goods ovens and hob electics and plumbing has been great peace of mind for the many times we needed it.engineer easy booked on line to a convenient time.profetional polite and reliable service.
August 3, 2026
Unprompted review
Reply from British Gas
Hi Bill, thank you for the fabulous review, we really appreciate it. I'm really pleased to hear we give you peace of mind 😊, Helen
Excellent
The engineer, Harry was very thorough and informative during his visit and resolved the problem
July 31, 2026
Unprompted review
Reply from British Gas
Thank you for the lovely feedback about Harry, I' really pleased to hear it was such a positive experience 😊, Helen
Annual Boiler service
Was informed as to when the engineer was to arrive - very pleasant and polite.
He carried out the boiler checks/heating and informed me verbally that all was working well
August 3, 2026
Unprompted review
Reply from British Gas
Thank you so much for the amazing review & feedback about our engineer, it's great to hear it was a 5⭐ experience Therese, Helen
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