The engineer phoned beforehand to tell me that he was on his way. He arrived promptly and was very polite and professional. The service was excellent and he had recommended that we had an update to ou... See more
Company replied
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Review summary
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Reviews shaping this summary
Easy to book a repair online, quick availability, kept up to date about engineer timings of visit. Know it will be someone reliable. They try and explain what they are doing. Treat customer and home w... See more
Company replied
I found the experience of the repair was made much easier by the engineer. He firstly notified me tpo let me no what time he was arriving. On is arrival he carried out the meter fitting in a time... See more
Company replied
This is a review about the engineer that attended today. Employee 959792 was great, he explained everything clearly around the new meters that were being installed. We hadn’t been informed by the boo... See more
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Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
350K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from British Gas
Hi John, thank you for leaving us a great review today.
It’s amazing to see it reflect the level of service we aim to provide.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you- Faatimah 💙
Excellent service.
The engineer was very pleasant , professional and efficient. He explained the work he’d be doing and, when it was carried out, he then made sensible recommendations to keep our boiler running efficiently. Excellent service.
August 4, 2026
Unprompted review
Reply from British Gas
Hi Anne, it is amazing to read that the engineer was polite, professional and efficient.
Thank you for trusting us to take care of your home.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you- Faatimah 💙
Professional and reliable service
Professional and reliable service. Engineer was excellent
August 4, 2026
Unprompted review
Reply from British Gas
Hi Susanna, that is fantastic to hear, we aim to give quality professional service and I’m really happy to see we have.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you- Faatimah 💙
The engineer was very good
August 4, 2026
Unprompted review
Reply from British Gas
Hi Alan, It’s great to see your happy with the service given, we value you as a customer and aim to provide the best service possible. Thank you for being a loyal customer.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you- Faatimah💙
Have my boiler serviced every year with…
Have my boiler serviced every year with British gas. I am very pleased with service .I find it very affordable and the engineers very efficient.
August 4, 2026
Unprompted review
Reply from British Gas
Hi Dorothy, thank you for being a loyal customer, it is amazing to read your pleased with the service received from us and find out products to be affordable and engineers to be efficient.
Thank you for trusting us to take care of your home.
If you need any help in the future, please don’t hesitate to reach out to us via our social media platforms — Facebook, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot so we can pick up your query quickly 😊
Thank you- Faatimah 💙
British Gas refuse to correct inaccurate customer info.
Joined British Gas and confirmed all of the account details on setup. Received a bill with incorrect name spelling. I have informed them over the phone that the account is wrong, but they don't really care! British Gas are refusing to correct THEIR mistake unless I upload ID. I am not able to do this as I don"t have a scanner or way of taking digital photo. I don't see why I should have to go to all the effort to correct THEIR mistakes. It just seems wrong and complete waste of time. It shows how incompetent British Gas are.
June 9, 2026
Unprompted review
Reply from British Gas
Hi NN, I’m sorry to hear the name on your bill was spelt incorrectly, we know we don’t always get things right but I promise I will do everything I can to make this right for you. we do care💙
I completely understand this is frustrating for you and I’m really sorry we’ve disappointed you and for the inconvenience this has caused.
So we can investigate into this and correct the account details please reach out to us on our social media platforms — Facebook via https://m.me/britishgas, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot and a brief summary of your review so we can find your query quickly.
You can also use the webchat option via our website and we’ll help you with this. Thanks, Faatimah
Tried to contact British Gas by phone
Tried to contact British Gas by phone. There are no numbers listed on rhe website. An internet search could find no working numbers. Very off putting. Britosh Gas have lost this potential customer.
August 4, 2026
Unprompted review
Reply from British Gas
Hi Mathias, I'm really sorry to hear your unable to get in touch with us, all of our contact options are listed under the contact us section of our website:
https://www.britishgas.co.uk/help-and-support/contact-us
if you click which account your query is related to it will take you to the contact details for this department or alternatively you can also reach out to us on our social media platforms — Facebook via https://m.me/britishgas, X (formerly Twitter), LinkedIn, or Instagram. Just mention Trustpilot and a brief summary of your review so we can find your query quickly.
You can also use the webchat option via our website and we’ll help you with this. Thanks, Faatimah💙
Phoned to say on way and did the job…
Phoned to say on way and did the job professionally very happy with the engineer
August 4, 2026
Unprompted review
Reply from British Gas
Hi Robert, thanks for leaving a review. I'm glad that you've had good experience with us. Please get in touch if you need help with anything. Thanks again, Shahzana
excellent and reliable service however…
excellent and reliable service however boiler service is becoming increasingly expensive.
August 4, 2026
Unprompted review
Reply from British Gas
Hi Kevin, thanks for leaving a review. I'm sorry to here that your boiler is becoming expensive. I’d like to get this sorted out for you.
Please send us a direct/private message on Facebook, Instagram, or LinkedIn. Please include #Trustpilot in your message, just so your message comes through to the right team! My team and I will then start looking into this for you. Thanks, Shahzana
Reliable in summer
I don’t have much to say. Thank you. My boiler has a very long floe pipe. It freezes every winter when temps below 0. British Gas has not made any effort to do something about it and we end up freezing. They have no time when the demand is high to cope. This boiler was installed by BG. This freezing and shutting of the boiler is a big nuisance.
August 4, 2026
Unprompted review
Reply from British Gas
Hi Irfan, this is very disappointing to read. I’m really sorry for the poor experience you’ve had. I’d like to get this sorted out for you.
Please send us a direct/private message on Facebook, Instagram, or LinkedIn. Please include #Trustpilot in your message, just so your message comes through to the right team!
My team and I will then start looking into this for you. Thanks, Shahzana
Usman was a very professional nothing…
Usman was a very professional nothing to much trouble explained everything and cleaned up afterwards.Usman is a real character with a good sense of humour we really warmed to him.
British Gas give that man a pay rise he goes above and beyond.
Now then now then.
July 30, 2026
Unprompted review
Reply from British Gas
Hi Eugene, thanks for leaving a review. This is wonderful to hear! We're so pleased that Usman our engineer provided such professional and helpful service, explaining everything clearly and cleaning up afterwards. It's fantastic to know he left such a positive impression. Please get in touch if you need help with anything. Thanks again, Shahzana
A service you expect
The engineer, Jack, was very polite, courteous and professional, explaining about the system and what he was doing. First class service which has confirmed why I pay for this.
August 4, 2026
Unprompted review
Reply from British Gas
Hi Owen, thanks for leaving a review. I'm glad that you've had a good experience with us. Please get in touch if you need help with anything. Thanks again, Shahzana
Reply from British Gas
Hi Pete, thanks for leaving a review. I'm glad that you've had a great service with us. Please get in touch if you need help with anything. Thanks again, Shahzana
Friendly professional engineer
Friendly professional engineer. Gave approx time of arrival and arrived accordingly.
August 4, 2026
Unprompted review
Reply from British Gas
Hi Keith, thanks for leaving a review. It's great to hear that you've had a good experience with us. Please get in touch if you need help with anything. Thanks again, Shahzana
British Gas has come on leaps and…
British Gas has come on leaps and bounds since COVID better polite engineers Gave us good advice on every we asked
August 4, 2026
Unprompted review
Reply from British Gas
Hi Ian, thanks for leaving a review. It's great to hear that you've had a good experience with us. Please get in touch if you need help with anything. Thanks again, Shahzana
So happy with our British Gas cover
So happy with our British Gas cover. We have had it for a number of years and the level of service is brilliant. I can speak highly enough for the British Gas home service cover.
August 4, 2026
Unprompted review
Reply from British Gas
Hi there, thanks for leaving a review. It's wonderful to hear how happy you are with our home service cover and the brilliant level of service you've received over the years. Please get in touch if you need help with anything. Thanks again, Shahzana
We booked an appiontment convenient to…
We booked an appiontment convenient to ourselves. We had a reminder the day before and the engineer called 20 minutes before he came. The engineer was excellent. Friendly, professional, clean in his work and done a very good job. Quick and efficient. I would definitely recommend him.
August 3, 2026
Unprompted review
Reply from British Gas
Hi Steven, thanks for leaving a review. I'm glad that you've had a great experience with us. Please get in touch if you need help with anything. Thanks again, Shahzana
The Engineer called to inform me that…
The Engineer called to inform me that she was on her way.
Arrived on time was very pleasant and courteous, very professional.
I received excellent service
July 31, 2026
Unprompted review
Reply from British Gas
Hi Verna, thanks for leaving a review. It's great to hear that you've had an excellent service from us. Please get in touch if you need help with anything. Thanks again, Shahzana
The live chat was not great
The live chat was not great, the person did not take the correct information even though I wrote it out three times. But the engineer made up for it all, he was great, friendly and got the work done. He went out his way to make sure it was all done on the day even though it was a little after the time slot. He could have cancelled it but he didnt want to as we had been waiting all day. Live chat star rate 1.. engineer star rate 5
August 3, 2026
Unprompted review
Reply from British Gas
Hi Michelle, we appreciate you sharing your feedback. We're sorry to hear about the difficulties you experienced with the live chat. We're glad to know that the engineer provided excellent service and ensured the work was completed to your satisfaction. Thank you for your understanding, Shahzana
I love the flexibility BG offer
I love the flexibility BG offer. Have already switched to a cheaper plan since joining them. The app is easy to use and customer offers good. The boiler service is a bargain. Switched from another very popular supplier and have not regretted it.
August 3, 2026
Unprompted review
Reply from British Gas
Hi Nicole, thanks for leaving a review. It's fantastic to hear that you're enjoying the flexibility we offer and that you've been able to switch to a cheaper plan! We're delighted that you find the app easy to use and that our customer offers are good. It's also great to know that you see value in our boiler service. We're so pleased you've had a positive experience since switching to us. Thanks again, Shahzana
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