Just had smart meters fitted by British Gas after years of indecision. The engineer Dan W, was very efficient and knowledgeable. He talked us through every aspect of the work and was patient enoug... See more
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Just had your engineer in for a boiler service, he was excellent and obviously knows what he's doing he checked the heating and made sure we will be okay for when winter comes, he was very polite, gi... See more
Company replied
This is a review about the engineer that attended today. Employee 959792 was great, he explained everything clearly around the new meters that were being installed. We hadn’t been informed by the boo... See more
Company replied
Circuit board died on the Baxi condensing boiler after 7 years. Replacement fitted by British Gas. Parts ordered the previous day and fitted today - took approximately 1.5 hours. Steven pointed out th... See more
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Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
350K reviews
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Very helpful and knowledgeable engineer
Very helpful engineer and kept informed of his eta and very efficiently with the work
July 29, 2026
Unprompted review
Reply from British Gas
I'm glad to hear your appointment went so well Philip 👍Thanks for sharing your experience, Mel
Excellent service from the moment I…
Excellent service from the moment I called to book the service until the engineer left. Very impressed
July 30, 2026
Unprompted review
Reply from British Gas
I'm pleased to hear you've had such a positive experience Jon 👍Thanks for taking the time to leave a great review, Mel
Reply from British Gas
That's what we like to read Sheila 😊 Thanks for the 5 ⭐s! Cheers, Mel
British Gas Home Care Plan
I booked for an engineer on the British Gas app for my service Home Care for a electricity fault. I was able to book the next day a morning service slot and was able to relax knowing my electricity fault was going to be resolved quickly.
A British Gas engineer contacted me half an hour before arriving.
Also having text messages of giving estimated time of arrival updates.
British Gas Home Care service is and has been an excellent service providing different services of cover Gas / Electric appliances around the home.
Some have excess payment £60.00 but having ability to book a repair engineer quickly is a lifesaver and saves stress.
July 27, 2026
Unprompted review
Reply from British Gas
It's great to hear that we were able to get this resolved quickly for you Sean. I'm so glad you feel safe in our hands 👍We really appreciate your loyalty and this fantastic review! Thanks, Mel
Reply from British Gas
That's great to hear Rona 👍Thanks for the 5 ⭐s! Cheers, Mel
Chap was polite and sorted problem very…
Chap was polite and sorted problem very quickly
July 28, 2026
Unprompted review
Reply from British Gas
I'm pleased to hear that our engineer was able to resolve things quickly for you Beverley 👍Thanks for taking the time to share your experience, Mel
Visit by gas engineer to install new…
Visit by gas engineer to install new smart meters. Very efficient and informative,told me how to save energy and the job was done quickly and with no inconvenience to myself.
July 29, 2026
Unprompted review
Reply from British Gas
It sounds like our engineer has impressed you Christine 👍Thanks for the fab feedback! Cheers, Mel
Excellent
Great service. Lovely people and if any problems they are soon rectified
July 27, 2026
Unprompted review
Reply from British Gas
It's great to hear that you're happy with our service Barrie 👍Thanks for the 5 ⭐s! Cheers, Mel
The Annual service - Excellent job service
The engineer was on time. He has done an excellent work. Very supportive. Thank you.
July 28, 2026
Unprompted review
Reply from British Gas
I'm pleased to hear our engineer has made such a good impression Weera 👍 Thanks for the 5 ⭐review, Mel
Always feel safexwith British Gas
July 28, 2026
Unprompted review
Reply from British Gas
I'm so glad we can offer you that peace of mind Kathleen 😊Thank you for the great feedback, Mel
There is NOTHING British about this company !!
This is not a UK based, family friendly company.
The off-shore attendants want to help but really don't quite understand what GDPR, Disbility discrimination, or SARS requests are. They do not know how to correctly log a complaint, and will raise them without your consent, and close them without resolving the underlying issues.
This them becomes a 2 year long cycle of not getting your issues resolved.
And when you want to leave they will drag the distress they have caused you further.
I am STILL trying to get them to correct my bill.
The date here says Aug 2026 ... this has been on going since before February 2025 ... as far back as October 2024 when they finally had my account set up, after I moved in May 2024 !!! The whole experi3nce has been an ongoing nightmare !!! Issue after issue ...
I will NEVER use British gas ever again.
They will "GAS light" you, lie, and do nothing to escalate problems that are not "standard" ... then when you finally have someone that can help, they have been provided incorrect information to assist correctly.
Extreme systemic corporate failure.
August 1, 2026
Unprompted review
Reply from British Gas
Hi Tina, I'm very sorry to read that you've had such a poor experience over the last couple of years. I can't imagine why this billing matter hasn't been resolved before now. We can check on what's going on, if you'd like to get in touch. You can me and my team by sending a private message via Facebook, X, LinkedIn, or Instagram, including #Trustpilot. Please include a brief summary of your review so we can pick this up quickly. Thanks, Mel
Awful service
Awful service. Took 3 engineers to install the new SMART meter, and only the electric part. I had to raise a complaint to get the gas part connected. My HIVE app still doesn't work and yet again I've had raise another complaint as no-one seems to care
June 4, 2026
Unprompted review
Reply from British Gas
Hi Mrs Baker, this is really disappoiting to read. I do apologise for the poor experience you've had with your smart meter installation and now with the HIVE app. If you'd like me and my team to look into these issues, please contact us. You can get in touch by sending a private message via Facebook, X, LinkedIn, or Instagram, including #Trustpilot. Please include a brief summary of your review so we can pick this up quickly. Thanks, Mel
Great service
The engineer who came to perform my yearly check on the boiler and gas fire was highly efficient, answered any questions we had regarding the two appliances. Very knowledgeable and friendly. All in all five star service.
July 27, 2026
Unprompted review
Reply from British Gas
What a great review! I'm pleased to hear your appointment went so well Helen 😊Thanks for sharing your experience, Mel
Calum was really good.
July 29, 2026
Unprompted review
Reply from British Gas
It sounds like Callum has made a great impression Jeetendra👍Thanks for the great feedback, Mel
90% there would of appreciated more…
90% there would of appreciated more info on payment terms ect
July 28, 2026
Unprompted review
Reply from British Gas
90% isn't bad, but we're aiming for 100%! I'm sorry we fell a little short Gary. If you need some further help, please feel free to get in touch. You can do this by sending a private message via Facebook, X, LinkedIn, or Instagram, including #Trustpilot. Please include a brief summary of your review so we can assist you as quickly as possible. Thanks, Mel
British gas are very helpful,
the engineer explained all about the smart meter and how it all works, very helpful,
July 29, 2026
Unprompted review
Reply from British Gas
I'm so glad our engineer has made such a good impression Yvonne 😊 Thank you for the great feedback, Mel
The young man that called on Friday was…
The young man that called on Friday was very pleasant and polite and knew what he was explaining
July 31, 2026
Unprompted review
Reply from British Gas
I'm so glad we able to help 👍Thanks for the 5 ⭐feedback, Mel
Engineer was excellent
Engineer was excellent, he replaced the meters and did a great job, clean tidy and done in no time. Would recommend engineer from British Gas Very professional 👍
July 29, 2026
Unprompted review
Reply from British Gas
I'm so glad your smart meter appointment went well and you've been pleased with our engineer's work 👍Thanks for the great feedback, Mel
Very poor customer service
Very poor customer service, they don’t know how or who to help you when something goes wrong.
I received a letter that I own from my prepaid account, but before I switched to prepaid I paid everything off and they even sent me a credit cheque. That was in February.
Fast forward I switched to fixed tariff and all is good , I got a letter that I own over 100£ on my prepaid meter. I tried to get it fixed but nobody in customer service knows where the issue is. Very frustrating and disappointing. Avoid them
August 1, 2026
Unprompted review
Reply from British Gas
Hi Owusu, I'm really sorry this bill has come out of the blue and that you're struggling to get some help with getting the issue resolved. I'm sure we can get to the bottom of things, if you'd like to get in touch with me and my team. You can do this by sending a private message via Facebook, X, LinkedIn, or Instagram, including #Trustpilot. Please include a brief summary of your review so we can assist you as quickly as possible. Thanks, Mel
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