Absolutely wonderful I ordered several items from this company as good to use British & by the end of the day my parcel was shipped for delivery set for the very next day 👏🏽 Courier service... See more
Company replied
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See what reviewers are saying
As founder of a Search & Rescue team, (now retired), I can honestly say that British thermal products are truly in a class of their own. Over the years I have tried thermals from just about every manu... See more
Company replied
Didn't know companies like this still existed. Ordered from Amazon arrived in morning returned in afternoon as too big. Reordered they arrived next day. Vests are wonderful quality nice warm for m... See more
Company replied
Made in Britain? Nearly fell off me perch. Declare that production facility a SSSI site immediately. My wife, a chilly creature, is road testing her latest acquisition and has already declared it far... See more
Company replied
Company details
Information provided by various external sources
British Thermal Underwear Specialist - offering a wide variety of thermals for men, women and kids, delivered worldwide.
Contact info
Wigston Business Centre, North Street, Wigston, LE18 1PS, Leicester, United Kingdom
- 0116 262 2661
- mail@britishthermals.com
- www.britishthermals.com
4.8
Excellent
555 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very comfortable
Very comfortable, very pleased , quality product at a sensible price.
February 12, 2020
Unprompted review
Reply from British Thermals
Dear Mr. Mills,
Thank you for taking the time to write this review- it's much appreciated.
If you need anything else, please feel free to contact us at mail@britishthermals.com. We look forward to welcoming you back to our online store.
Best Wishes,
British Thermals
This item is very comfortable and cosy…
This item is very comfortable and cosy and fits slightly large but that is what I wanted. It has washed well. I would buy again.
February 12, 2020
Unprompted review
Reply from British Thermals
Dear Jane,
Thank you for taking the time to write this review- it's much appreciated.
If you need anything else, please feel free to contact us at mail@britishthermals.com. We look forward to welcoming you back to our online store.
Best Wishes,
British Thermals
Very comfy
I bought 3 long vests, totally fabulous reaching just past my bottom, to wear at night. I also bought 2 pairs of long leg knickers as I get cold on bus stops when I’m working. Very comfortable. The sale prices were excellent. Postage a bit expensive but you literally get them the next day. Very pleased overall.
February 12, 2020
Unprompted review
Reply from British Thermals
Dear Jacqueline,
Thank you for taking the time to write this review- it's much appreciated.
If you need anything else, please feel free to contact us at mail@britishthermals.com. We look forward to welcoming you back to our online store.
Best Wishes,
British Thermals
Excellent service
Excellent service, next day delivery and top quality garments. Would highly recommend.
February 12, 2020
Unprompted review
Reply from British Thermals
Thank you for taking the time to write this review- it's much appreciated.
If you need anything else, please feel free to contact us at mail@britishthermals.com. We look forward to welcoming you back to our online store.
Best Wishes,
British Thermals
Customer service was excellent when…
Customer service was excellent when raising a problem. Sorted immediately, also pleased with products ordered.
February 12, 2020
Unprompted review
Reply from British Thermals
Hello Ann,
Thanks for taking the time in leaving such a fantastic review. We work hard to train our customer service department to always be friendly and swift about sorting any issues out - I'm glad to see this reflected in your review. If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
Everything is first class
February 12, 2020
Unprompted review
Reply from British Thermals
Hello John,
Thanks for your 5 star review. If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
Excellent value
February 12, 2020
Unprompted review
Reply from British Thermals
Hello Alan,
Thanks for your 5 star review. We work hard to bring in quality products at a reasonable price. If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
Reply from British Thermals
Hello Mr Bhanabhai,
Thanks for your brilliant review. We work hard to train our staff so our service and products are always at 100%. If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
Good quality items delivered quickly
Good quality items delivered quickly. Recommended.
February 12, 2020
Unprompted review
Reply from British Thermals
Hello Paul,
Thanks for taking the time in leaving us a review. I'm glad that the items arrived quickly. If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
My first purchase of thermal wear & I…
My first purchase of thermal wear & I am very pleased with my & my husband’s items. I checked the sizes before ordering, & found them a good fit.
Delivery was prompt.
February 12, 2020
Unprompted review
Reply from British Thermals
Hello Ms Morley,
Thanks for your 5 star review. I'm so happy to see that your first purchase with British Thermals went well. We work hard to make sure all orders are dispatched either the same or next working day.
If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
Too small but great service
The item was lovely quality but in the end actually turned out to be too small. I emailed the company and they were prompt in answering my messages and had no problem at all in my returning the item for a refund.
January 16, 2020
Unprompted review
Reply from British Thermals
Hello Simon,
Thanks for taking the time in leaving us a review. I'm glad that you liked the quality of the items and I'm happy to see that the customer service department dealt with your issue promptly.
If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
Reply from British Thermals
Hello Nick,
Thanks for taking the time in leaving us a review. I'm glad that the items arrived on time. We work hard with Royal Mail to make sure that orders are delivered on time.
If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
Reply from British Thermals
Hello Iain,
Thanks for taking the time in leaving us a review.
If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
Reply from British Thermals
Hello John Hall,
Thanks for taking the time in leaving us a review.
If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
Great service
Great service delivered on time. Thermals perfect fit and true colour.
January 9, 2020
Unprompted review
Reply from British Thermals
Dear Customer,
Thanks for taking the time in leaving us a review.
If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
Very comfortable and we'll fitting…
Very comfortable and we'll fitting underwear
January 8, 2020
Unprompted review
Reply from British Thermals
Hello George,
Thanks for taking the time in leaving us a review.
If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
Excellent and good value for money
Excellent and good value for money . It did the job and the delivery very fast and on time . Well recommend it for other thermal products
January 7, 2020
Unprompted review
Reply from British Thermals
Hello Dr. Bashar Al-Gailani
Thanks for taking the time in leaving us a review.
If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
An excellent service
An excellent service. Replaced 8 thermals wrong size( my choice) within 2 days.
January 7, 2020
Unprompted review
Reply from British Thermals
Dear Customer,
Thanks for taking the time in leaving us a review.
If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
I never received my parcel and British…
I never received my parcel and British Thermals are insistent I did
January 7, 2020
Unprompted review
Good tartan cotton handkerchiefs
I bought some tartan cotton handkerchiefs for Christmas presents. They arrived efficiently and the quality was good.
January 7, 2020
Unprompted review
Reply from British Thermals
Dear Customer,
Thanks for taking the time in leaving us a review.
If you ever need anything, or you have any questions then please feel free to contact us at mail@britishthermals.com.
Kind Regards,
British Thermals
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