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See what reviewers are saying
No voucher received I too am effected by the no show voucher scam - I signed up to Shell as the promised voucher made it a good deal. How stupid was I ! Very politley fobbed off each month . Apprecia... See more
Voucher scammers who should be prosecuted for their shady business practices. 120 days after activation + 30 days of useless time wasting emails, all I've been given are pathetic excuses about 3rd p... See more
This sort of thing should be regulated. It's clear they promise cash rewards and receive commission but are reluctant to hand over the cash. I've waited well over the stated period and have received n... See more
Company details
Information provided by various external sources
Broadbandchoices.co.uk is a broadband price comparison website which is dedicated to saving you money on your broadband package. With a team of broadband experts, journalists and customer service specialists we constantly keep you updated on all the top broadband stories, offer in depth analysis on a range of broadband issues, and if there is something puzzling you there is always someone on hand to get to the bottom of it. With an Ofcom accredited postcode calculator we can deliver you a list of all the broadband deals in your area instantly.
Contact info
High Holborn House, 52-54 High Holborn, WC1V 6RL, London, United Kingdom
- 0207 400 6200
- customer.service@broadbandchoices.co.uk
- www.broadbandchoices.co.uk
1.5
Bad
956 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Virgin are a bit of a pain but broadbandchoices helped us get the offer sorted!
Signed up for Virgin Media through broadbandchoices.co.uk after being motivated by the Amazon gift card offer, after waiting the alloted time, the gift card had not come through (which I believe is on Virgin's end and I do not hold this company responsible for the delay!) but Nicole from broadbandchoices.co.uk sorted this out for us no problem! Appreciate the customer support offered by broadbandchoices and would recommend them to friends and family :)
November 29, 2021
Unprompted review
This company never replies to your…
This company never replies to your emails.
Your request (#67296)........
I applied via £115 amazon voucher claim link for Community Fibre. After 100 days I received no Amazon voucher. Emailed their customer service, their customer service requested order number and date of purchase, I responded on the 17th November 2021 with the requested information. Sent numerous chaser emails, to this date not received a single reply. To me this is false advertising with false promises because I still have not received my £115 Amazon voucher.
November 28, 2021
Unprompted review
Joined Virgin Media on 13th June still no Amazon Voucher!
Joined Virgin Media on 13th June 2021, via a deal on "compare the market". I emailed broadband choices when the order went through and was assured by them that after 120 days Broadband choices would issue a £75 Amazon voucher. Its now November and I've heard absolutely nothing from them. Emailed them yesterday and it appears I'll be waiting for another 5 days for them to resolve the issue.
(Your request 68595 has been received, and is being reviewed by our Customer Service Team. A member of our team will endeavor to get back to you within 5 working days.)
Seems a lot of folks on here are having to chase those vouchers, doesn't it?
Update 8/12/21: After numerous verbatim responses (just like the same one below this review thats the same for every negative post on trustpilot!) I ventured onto the Virgin media community forum and surprise surprise its a common occurrence. Fortunately the forum moderators were able to resolve the issue and are sending me a cheque for £75 directly from Virgin! I suggest others having no luck with vouchers from these guys do the same thing.
November 24, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Hello,
We thank you for taking time to leave us a review.
We understand your frustrations and disappointment at not receiving your voucher automatically within the validation period.
When we run voucher campaigns it takes up to 120 days days for Virgin Broadband to go through and validate every single sale and ensure each purchase followed the correct journey and met the terms and conditions to be eligible for the voucher. As per the terms and conditions when you signed up for the voucher, you should have received your voucher automatically after this 120 day validation period and this would have been sent to the email address used to sign up for it. Sometimes unfortunately sales do not track correctly and therefore are not automatically validated, this can be due to a number of reasons such as the use of Safari, ad-blockers enabled, using incognito browsing etc, which are unfortunately out of our control.
In these cases whereby sales have not tracked correctly, customers, such as yourself, come to us and we are able to manually raise these voucher queries with the provider in order for the provider to issue the owed voucher.
When we escalate claims like yours we send your details to Virgin Broadband and AWIN, the third party company who tracks all the journeys from our site. It can take some time for both parties to search their data to find your order and investigate why your voucher was not sent to you. We advise customers that this can take up to 20 working days in order to manage expectations but always keep customers up date and endeavour to get back to them as soon as possible.
Once a voucher is approved we then pass their details on to our 3rd party voucher provider, Giftcloud. They ask that we advise customers that vouchers can take up to 7 days to be issued, this is again in order to manage expectations at peak times.
I hope this helps you to understand our process. We know it can be frustrating however we are doing everything we can to improve our journeys and remove the chance of sales not tracking wherever possible.
As per our email we will get back to you as soon as possible.
All the best,
Broadband Customer Services Team
Superb customer service and a great deal
I signed up to Vodafone broadband via broandband choices with the promise of a £75 amazon voucher - a bonus as I would have signed up anyway.
I didn't receive my voucher automatically, but the support in getting my voucher was second to none. Polite, efficient, kept me updated and I got my voucher within a week.
November 23, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear David,
Thank you for taking the time to leave us a review 😊
We are very pleased to hear that you now have your voucher!
All the best,
Broadbandchoices Customer Service Team
Reply from broadbandchoices.co.uk
Dear Natasha,
Thank you for taking the time to leave us a review 😊
We are glad you found our service helpful.
All the best,
Broadbandchoices Customer Service Team
Nicole helped me claim a Virgin Media…
Nicole helped me claim a Virgin Media new-customer Amazon voucher that had not automatically processed. Very informative and helpful thanks!
November 22, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Jonathan,
Thank you for taking the time to leave us a review 😊
We are very pleased to hear that you now have your giftcard!
All the best,
Broadbandchoices Customer Service Team
Great communication
Great communication around a 'reward' query. Strange that I had to chase the reward in the first place - but I presume that's down to the supplier!
November 19, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Alfie,
Thank you for taking the time to leave us a review 😊
We are very pleased to hear that you now have your giftcard!
Just to explain, when we run voucher campaigns it takes up to 120 days days for the provider to go through and validate every single sale and ensure each purchase followed the correct journey and met the terms and conditions to be eligible for the voucher. If you were not sent your voucher automatically this means either your order was not tracked properly (due to purchasing through Safari, adblockers not disabled, using incognito browsing etc) or because somewhere in the journey the T&Cs were not met. This could be due to if you purchased this deal in conjunction with another offer/voucher/cashback or if you did not purchase the correct package or cancelled the order etc.
As a price comparison service we do not have access to customer data therefore if there is a query around a voucher, for instance when it hasn't automatically been issued, we are required to ask customers for certain information in order to be able to escalate these claims.
Once the provider has confirmed you are eligible we can then send your voucher out to you.
I hope this helps to explain our process, once again we thank you for leaving a review.
All the best,
Broadbandchoices Customer Service Team
Voucher Help
Straight to the point and helped me get it after it wasn't sent to me automatically. Cheers.
November 18, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Moiz Safdar Choudry,
Thank you for taking the time to leave us a review 😊
We are very pleased to hear that you now have your giftcard!
All the best,
Broadbandchoices Customer Service Team
Absolutely awful experience
Absolutely awful experience. Made an order for a broadband back in May and I was promised to receive £80 Amazon voucher within three months of the service going live. The service went live in mid May, and the voucher only just arrived today - mid November. In the meantime, they did not bother responding to my first two emails for over a month. Then they got back to me to confirm that I'm eligible for the voucher and that I will receive it within 7 working days. It took another month of chasing them and threatening them that I will report them for false advertising for them to eventually send the voucher. Didn't even bother to apologise. One of the worst companies I ever dealt with.
November 17, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Lukasz,
We thank you for taking time to leave us a review.
We understand your frustrations and disappointment at not receiving your voucher automatically within the validation period.
When we run voucher campaigns it takes up to 90 days days for TalkTalk Broadband to go through and validate every single sale and ensure each purchase followed the correct journey and met the terms and conditions to be eligible for the voucher. As per the terms and conditions when you signed up for the voucher, you should have received your voucher automatically after this 90 day validation period and this would have been sent to the email address used to sign up for it. Sometimes unfortunately sales do not track correctly and therefore are not automatically validated, this can be due to a number of reasons such as the use of Safari, ad-blockers enabled, using incognito browsing etc, which are unfortunately out of our control.
In these cases whereby sales have not tracked correctly, customers, such as yourself, come to us and we are able to manually raise these voucher queries with the provider in order for the provider to issue the owed voucher.
When we escalate claims like yours we send your details to TalkTalk Broadband and AWIN, the third party company who tracks all the journeys from our site. It can take some time for both parties to search their data to find your order and investigate why your voucher was not sent to you. We advise customers that this can take up to 20 working days in order to manage expectations but always keep customers up date and endeavour to get back to them as soon as possible.
Once a voucher is approved we then pass their details on to our 3rd party voucher provider, Giftcloud. They ask that we advise customers that vouchers can take up to 7 days to be issued, this is again in order to manage expectations at peak times.
I hope this helps you to understand our process. We know it can be frustrating however we are doing everything we can to improve our journeys and remove the chance of sales not tracking wherever possible.
I have checked your case and am pleased to advise that your voucher was released to your email address. We hope you enjoy spending the voucher.
All the best,
Broadband Customer Services Team
Great service
Contacted broadband choices as I hadn’t received an Amazon voucher. It took a little while to sort out but it was effortless for me and they kept me updated regularly throughout so I never even had to think about chasing. Great service overall
November 16, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Gemma,
Thank you for taking the time to leave us a review 😊
We are very pleased to hear that you now have your giftcard!
All the best,
Broadbandchoices Customer Service Team
*Updated with success* Zero response regarding a voucher
My initial review is below.
Since I posted on here I got a response and after around 2 months I got the voucher.
I have emailed several times about an outstanding £75 voucher for a Virgin broadband promotion.
Zero contact.
November 11, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Toby,
Thank you for taking time to leave us a review.
We are very sorry to hear you have not yet received your voucher. I unfortunately cannot find any emails from yourself in our system, please email customerservices@broadbandchoices.co.uk and we would be happy to help you with this.
All the best,
Broadbandchoices Customer Service Team
broadbandchoices.co.uk
Contacted broadbandchoices.co.uk about a missing Voucher email from Talktalk and it
was promptly sorted out.
November 11, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Phil Hollis,
Thank you for taking the time to leave us a review 😊
We are very pleased to hear that you now have your giftcard!
All the best,
Broadbandchoices Customer Service Team
Contacted broadband choices about a…
Contacted broadband choices about a voucher which was due after changing broadband provider through their website and it was sorted out promptly for me.
November 11, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Gordon Jackson,
Thank you for taking the time to leave us a review 😊
We are very pleased to hear that you now have your giftcard!
All the best,
Broadbandchoices Customer Service Team
Excellent service when I contacted them…
Excellent service when I contacted them about my voucher which I had not recieved automatically so 5 starts to Nicole.
I can only give you 4 stars as the voucher was not automatically added and I had to chase them for it. I understand there are reasons for this and I hope you find a solution soon.
November 11, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Jack Davis,
Thank you for taking the time to leave us a review 😊
We are very pleased to hear that you now have your giftcard!
All the best,
Broadbandchoices Customer Service Team
The vouchers are a lie.
Do we ever get our vouchers or are we just passed around the two teams before eventually we give up, it’s a con. I signed up in June, waited 120 days and now nothing. I’ve emailed multiple times but they say it’s Vodafone / gift cloud. I contact the others and they say it’s the other. Honestly make up your mind or take the offers down. I’ve warned people about this online as well as it’s basically not worth signing up because you won’t get anything. Next time I’ll go straight to Vodafone just so these scam artists don’t get the commission. It’s me doing all the hard work for no reward.
November 11, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Oliver,
We thank you for taking time to leave us a review.
We understand your frustrations and disappointment at not receiving your voucher automatically within the validation period.
When we run voucher campaigns it takes up to 120 days days for Vodafone Broadband to go through and validate every single sale and ensure each purchase followed the correct journey and met the terms and conditions to be eligible for the voucher. As per the terms and conditions when you signed up for the voucher, you should have received your voucher automatically after this 120 day validation period and this would have been sent to the email address used to sign up for it. Sometimes unfortunately sales do not track correctly and therefore are not automatically validated, this can be due to a number of reasons such as the use of Safari, ad-blockers enabled, using incognito browsing etc, which are unfortunately out of our control.
In these cases whereby sales have not tracked correctly, customers, such as yourself, can contact hello@giftcloud.com as it is Giftcloud who oversee these vouchers.
I am sorry to hear Giftcloud have not been looking into your query. Please drop us an email to customerservices@broadbandchoices.co.uk and we can re-raise this with our contacts at Giftcloud.
All the best,
Broadband Customer Services Team
Talk talk gift voucher
Well a have emailed a number of times for a response or an update on we’re my voucher is 😞 and had no contact via the subject and still awaiting my Amazon voucher via talk talk. Still currently waiting 90 days is up still not received
November 10, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Danielle,
We thank you for taking the time to leave us a review.
I have looked up our previous correspondence and as per our email on the 28th of September, your voucher will be sent to you 90 days from your activation date. I can see from your purchase date that this period has not concluded yet.
If you have still not received your voucher after the 90 days please email customerservices@broadbandchoices.co.uk and we will be happy to help you.
Many thanks,
Broadbandchoices Customer Service Team
Excellent service
Excellent service - Very prompt reply to my email enquiry and kept me up today with the progress . Issue quickly resolved.
November 5, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Patricia,
Thank you for taking the time to leave us a review 😊
We are very pleased to hear that you now have your giftcard!
All the best,
Broadbandchoices Customer Service Team
Good customer service…
Recently contacted broadbandchoices to query a voucher and they replied very promptly and dealt with the query quickly.
November 5, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Ian,
Thank you for taking the time to leave us a review 😊
We are very pleased to hear that you now have your giftcard!
All the best,
Broadbandchoices Customer Service Team
No Voucher …
Great offers and received my cashback within 3 months however still awaiting 50.00 voucher for Amazon which I was expecting within 120 days. I have received no voucher and I am still awaiting a response from there customer service team as it’s passed this now
November 4, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Jonathan Thomas,
We thank you for leaving a review.
When we run voucher campaigns it takes up to 120 days days for Virgin Broadband to go through and validate every single sale and ensure each purchase followed the correct journey and met the terms and conditions to be eligible for the voucher. If you were not sent your voucher automatically this means either your order was not tracked properly (due to purchasing through Safari, adblockers not disabled, using incognito browsing etc) or because somewhere in the journey the T&Cs were not met. This could be due to if you purchased this deal in conjunction with another offer/voucher/cashback or if you did not purchase the correct package or cancelled the order etc.
As a price comparison service we do not have access to customer data therefore if there is a query around a voucher, for instance when it hasn't automatically been issued, we are required to ask customers for certain information in order to be able to escalate these claims.
As per our emails on the 4th and the 9th of November we are still awaiting your order reference number or proof of bill. Once we have this we can investigate your case and come to a solution as soon as possible.
All the best,
Broadbandchoices Customer Service Team
Thank you nicole
Thank you nicole for chasing up my voucher. I have just received the message with it in. I have given you 5 stars because your service was that good. Yours sincerely pat.
November 2, 2021
Unprompted review
Reply from broadbandchoices.co.uk
Dear Pat,
Thank you for taking the time to leave us a review 😊
We are very pleased to hear that you now have your giftcard!
All the best,
Broadbandchoices Customer Service Team
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