Brother Reviews 

Totally useless printer paper jam - no way of clearing taking it to a repair centre but are closed at weekend hope they can fix - printer 2 weeks old - nice printer but not suitable if you want to print anything too easy for paper to block then no way to clear or remove ! Have no idea on the warranty or how this works

Getting it fixed under warranty is not easy, slow, need chasing, passed to a third party which is even slower and even more disorganised. I haven't had a functioning printer for 3 weeks.

Bough a £400 printer from brother, also took the EcoPro ink subscription. It’s been a nightmare from day one. Had first delivery of ink after multiple emails when the ink never arrived. Finally they sent the ink. Then nothing for 3 months even after multiple emails, phone calls and hours on their online chat nothing. Have a print which is not fit for purpose because brother can’t supply the ink. Excuses after excuses, lies that a supervisor will ring you back when they don’t. Worrying that I have to provide printer model number and serial number even though the printer is registered with them and they’ve sent me one set of inks already.
The customer service is shocking. No one cares and all they do is tell you it’s been raised and someone will be in touch when they don’t.
Today was enough after 3 months of no ink I finally asked for an address to return the printer back due to it not being fit for purpose to which I was told I couldn’t and they refused to give me an address. I have now had to email the managing director to complain.
How this company is still in business I don’t know. Let’s hope the managing director takes this complain seriously. I would stay well away from them. Stick with a reputable company like Hewlett-Packard.

Generally, I am satisfied with my printer. However, I don’t recommend buying Brother products in the UK because Brother UK’s after sales service is beyond terrible. They shipped me a faulty replacement cartridge. I have been struggling to get it replaced with a good cartridge almost a week now. I don’t think I have the patience to deal with their Artificial Unintelligence customer support bot, or their indifferent support employees (who’re really difficult to get a hold of by the way). I give up! I’ll find an eastern european technician to remove my printer’s chip, and use non-OEM cartridges from now on, not because I’m cheap but because non-OEM suppliers are more competent and more professional than Brother UK. Oh, finally, even though their support supposed to work until 4:30 pm, don’t try to contact them after 4 pm because they’re already off to a pub or something!

Nothing wrong with the printers. We have a Brother HL-L8260CDW series Printer, it work well. My issue is with utterly ridiculous pricing policy that makes it cheaper to purchase a new printer with cartridges than it does to replace the cartridges in my 1 year old printer. Makes a mockery of any sustainability claims.

The printers itself do their job which is print and scan however the software and integration with pc is horrible i bought the MFCL2730DW since i was hoping it will be easy to set scanning directly from the printer machine to pc. After installing all the drivers, restarting all the devices, it is impossible to connect, it just says - PC not found. The only way to scan is via brother iprint&scan app. Which is quite complicated because after scanning one page and trying to scan another it says that printer is not found. I use mac 15 ios version. This is very disappointing i truly regret buying this printer and will never make this mistake again. Dont buy brother printer guys, while its reliable, the integration and workflow is just a nightmare, I dont even know who to call now to fix this.

I really wish I had read these reviews first, I needed support as my first set of Ecopro ink has been lost by the delivery company - DPD - who has refused to help and say Brother should sort this out. Brother customer service is a nightmare and a promise for a senior technician to call back in 48 hours has been ignored - it's a simple delivery issue anyway.....

Printer sold with remote printing & 6 months free Ecopro ink supplies. Six hours in total. Inc two hours on the phone. I have been advised that it can't connect to the WIFI via a TP-link and the printer does not have a LAN connection port. Maybe this should have been stated? So no Wifi/remote printing or Ecopro for me!! Very good marketing but failing trading standards? Does not fulfill it's marketed promises.

Very poor customer service.
I purchased it in may. The eco pro subscription was working fine then my printer started saying I had subscription cartridges in and didn’t have a subscription.

I spoke to the helpline on WhatsApp. The first agent couldn’t have been less interested. I had to repeat myself 3 times and they responded with a very simple response and told me to create a new account and start the subscription again. Then they ended the chat before I could even reply back. I then had to go through the WhatsApp chat again and repeat myself a further 3 times when I got put on to a new agent. Who didn’t know how to help and escalated my issue

I have been in touch with the brother support via email. This service is even worse. It takes 24 hours per response which would be ok but the agent is not reading the thread of my emails. Telling me to do things I have already tried. Saying that the issues are caused because it isn’t connected to the network. Despite it showing up as online on my mobile and me sending evidence of this

I have listed off all the things I have tried. And every 24 hours they get back with a short message telling me to try something I have already tried.

This whole process is incredibly frustrating and it feels like we are going round in circles of them not listening. Nobody seems to know how to solve this and are instead giving me pointless tips on things I have already tried and are not listening.

If there was a mobile number and you could speak over the phone this would be better.

It was a good printer, until it stopped working. If it goes wrong don’t expect customer service to help you resolve your problems.

Brother allows the Security Services to maintain surveillance 24/7 night and day on innocent individuals, like me. Why? Because I am a Truth-Teller, I tell the truth about this corrupt economic/political system and its corrupt political leaders. How does my Brother Printer manage to turn itself ON, even when I have turned it OFF? It does this many times in a day!!! Why?

I do not write reviews often. Usually if I receive very good, or very bad service. I replaced my defunct HP deskjet printer with a more expensive Brother DCP JW1200E. It arrived next day thanks to Amazon and was a breeze to set up. The print quality was fine and the printer very quiet. All was well.....then I tried to install the Brother mobile app on my phone. That went well enough, then using the app I wanted to sign up to the EcoPrint service. This gives you a few months free printing then allows you to print up to 50 pages per month for £2.99. This was where everything went wrong! The app took me so far then just started taking me round in circles. I managed to find a phone number for tech help and spoke to them. They asked me to send various screenshots in. They emailed me suggesting a corruption during installation, so I had to remove the app and start over. I did this and of course the same issues occurred. So, I retook screenshots and sent back in a detailed email, also suggesting that if they could not remedy this (bear in mind the printer works fine. All I am trying to do is sign up to their continuous ink) within 24 hours I would just return the printer and buy another. Expecting a reply of sorts, I received an email asking me to screenshot the error message. Obviously whoever had picked up on my email had not bothered reading the chain. So, once again rather than accept third rate service and having warned them I would return it, I did. I sent it back today and also took delivery of my new Canon printer. it is setup and signed up without issue for their ink service. marvellous when things do as they say on the tin! I hope that my next review can be more positive, but Brother.....a big fat zero from me. I can live with teething issues. I cannot live with lazy customer support

If I could give them no stars, I would! Shocking customer service, and the Eco Pro is a rip off. Free subscrition for 6 months I picked the 100 pages per month. They claim I've used 1300 pages over 2 months so charged me £128. I've disputed the number they say I've used but they won't/can't give me a daily breakdown. If the plan is free, why is there any charge in the first place??

Their website says "We're always at your side to help and support you with your queries". Obvious hyperbole but I expected reasonable accessibility. I have messaged them and received no reply and then spent 20 mins on the phone fruitlessly waiting for technical support. Having seen the other reviews it is clear that the majority to do not rate this company. Equally depressing are the reviews about the poor quality of customer service experienced by those who did manage to speak to someone.

Impossible to contact. Many links on website and app doesn't work. Like connect advanced. Cashback claim on printer doesn't work. Asks you to register, so I did then had to find the cashback link again so I clicked it and asks me to register again. Cashback is not mentioned after you register but it is before you register. If you go contact us on their website it sends you in circles. I think I will return the printer whilst I can avoid this cowboy company.

I had a driver query about a new printer, chatted with "Diane" from their support. She was utterly clueless. Clearly didn't know the answers to any of the questions (or even *understand* some of the questions). Seemed to take 5 minutes to respond each time, I assume from the answers she gave this was because she was searching their support website for the answer.

For someone who was supposedly there for printer support she seemed to have no knowledge of printers beyond how to lookup the printer on their website and link to or cut & paste information from that (something I could do myself much faster).

30mins into the chat, when I asked to speak to someone else, who might actually understand the question, she ignored my request to be transferred to someone else, instead insisting I re-explain what I wanted to so she could help me (which she already demonstrated she clearly couldn't). When I asked again she ended the chat.

Utterly useless and a complete waste of my time. And I still don't have an answer.

Don't accept PayPal for payment,
duplicate request for Postcode.....

Agree with all the other reviews - I also got the "generic" Omar. My printer wouldn't recognise some cartridges that I had recently bought at some expense - the answer for tech support was that they should do. I got that far myself ! He then wanted me to flash my firmware - been there before and wrecked equipment - gave up and stuck with a half working printer.

Business customer support is unacceptable. Opened a support case for a printer that has a software error months ago and despite chasing for updates we still don’t have an operational printer. We’ve not had to purchase another printer to keep the business running. Truly the worst support we’ve ever received.

What a shambles! Cocky rude and slow staff, not able to help what so ever. Calling me 'mate' and then 'lad' on chat, after I told them the stone cold truth that the service was well below par. Lol, what is that all about? Anyway, OMAR was the 'customer service' I spoke with, he's quite the charmer!

I am so impressed with my Brother printer. Physically neat and tidy. Installation simple. Printing simple, clear and clean. Replacing an ink cartridge is amazingly easy - thankyou!